fba shipping

FBA SHIPPING

• Choose UPS Discounted Shipping• No Peanuts in Box• Cover each Item’s UPC w/ New Amazon Label• Use Wadded Paper or Light Bubble Wrap• Packing Slip at Top of Box (Inside)• Do Not Place Shipping Labels Over Box Seam• Give to UPS and Watch Email-1 Week Transit

THE REST of the FBA STORY

• PRINT SHIPPING LABELSa. 1 UPS LABEL – 1 FBA LABELb. TAPE TO BOX – NOT OVER SEAM• SUMMARY PAGE- MARK AS SHIPPED• GIVE TO UPS• WATCH YOUR EMAIL• USE AMAZON SELLER CENTRAL

AMAZON FEEDBACK

• It is more rare but still Important• Amazon knows the Customer is Always

Right• Feedback Services-Feedback Five• Leave a Polite Reply for Bad Feedback• Always Be Gracious, Courteous and Polite• Contact Customer, Ask for Retraction

WRAPPING IT UP

• Amazon tracks everything you are doinga. Shipping Timeb. Question Response Timec. Customer Complaintsd. Listing Violationse. Salesf. What You’ve Listed & Sold

MANAGING RETURNS

• Answer Customer Emails Promptly• Amazon Tracks Your Response Time• Do Everything in such a way that No One would ever

want to return your items• Honor Your Guarantee• Do It Quickly• Amazon Feedback Does Count• Do You Want It Back? ($50 Rule)

BEST PRACTICES

• Write a Handwritten Thank you note on the Packing Slip• Include a FREE extra gift (lightweight)• Send the Customer a Personal Email• Clean the Item Before Shipping (Goo Gone)• Pack Well, but Do It Cheaply• Ship QUICKLY• Offer to Combine Shipping and Refund Back• Include a Flyer about Your Business – GET REPEAT

CUSTOMERS

RESOURCES

• Honestonlineselling.com- great videos• thriftingforprofit.com- podcasts• Free FBA ebook… www.sellfba.com • Granddaddy…….. www.skipmcgrath.com• Barcode Booty - Steve Weber• Amazon Seller Secrets- Jordan Malick• Retail Arbitrage – Chris Green

QUESTIONS?Contact Steve

ssprager@comcast.net

BONUS – HOW TO CREATE A NEW PRODUCT IN AMAZON’S INVENTORY

• PRODUCT MUST HAVE AN ISBN (book) OR UPC• UPCs PURCHASED @ BARCODESTALK.COM• MUST HAVE PRO-MERCHANT ACCOUNT• PICTURE OF ITEMa. WE USE A SCANNER OR LIGHTBOXb. TAKE A GOOD PICTURE!• HAVE YOUR FACTS – weight, size, description