from orientation to on-boarding: transforming the new hire process
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Speaker: Sharlyn Lauby President ITM Group
Moderator: Daniel Margolis Managing Editor Talent Management magazine
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Orientation to On-Boarding: Transforming the New Hire Process
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Daniel Margolis Managing Editor Talent Management magazine
Orientation to On-Boarding: Transforming the New Hire Process
#TMwebinar
Sharlyn Lauby SPHR, CPLP President ITM Group
Orientation to On-Boarding: Transforming the New Hire Process
From Orientation to Onboarding: Transforming the
New Hire Process
Presented by: Sharlyn Lauby, SPHR, CPLP
President, ITM Group Tuesday, November 15th
Twitter @SilkRoadTweets Hash tag #TalentTalk
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Launched in 2005 20 Global Locations 350 Employees Less than 2% voluntary turnover
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From Orientation to Onboarding: Transforming the New Hire Process
Sharlyn Lauby, SPHR, CPLP
Today’s Session • Learn the difference between orienta;on and onboarding • Outline some benefits to an onboarding process • Discuss 4 steps to designing an onboarding program
POLL: My organization currently has… A. A formal orienta;on program AND an onboarding program
in place B. A formal orienta;on program C. An informal orienta;on D. It’s in the works!
What is Onboarding? Onboarding is the process of helping new employees become produc;ve. And employee orienta;on is…the process of welcoming a new employee into an organiza;on.
Let’s Compare
Orienta(on
• One-‐;me event • Welcome • Introduc;ons • Paperwork • Culture • History
Onboarding
• Frequent Interac;on • Produc;ve • Performance training • SeTng expecta;ons • Organiza;onal goals • Performance evalua;on
POLL: Orientation lasts… A. 1 hour B. Half-‐day C. Full-‐day D. Longer E. Something else
Employee Onb
oarding
Bene
fits Produc;vity
Engagement
Reten;on
Designing an Onboarding Program • Look at current process • Review any per;nent data from employee surveys and exit interviews
• Get feedback on the current process • Establish program goals • Create program • Evaluate program outcomes and make necessary modifica;ons
Getting Feedback – New Hires • Impressions of orienta;on • Orienta;on topics • Materials • Value and importance • Management welcome • Co-‐worker welcome • Produc;vity • Comparison to job descrip;on • Comparison to interview • First day versus 90-‐days
Getting Feedback -‐ Managers • Length of ;me to become fully produc;ve • New hire knowledge on their 1st day in department • Value of material covered in orienta;on • Expand or reduce topics • Impact on produc;vity • Impressions of current process
POLL: Is technology a part of orientation/onboarding? A. Yes B. No C. We’re considering it.
Design Alternatives • Pre-‐hire and post-‐hire • First day and introductory period • One-‐on-‐one sessions • Group sessions • Video • Live chat • Self-‐study format • Modular format • Checklists • On-‐the-‐job training
Implementation Considerations • Number of new hires • Length of ;me to become produc;ve • Monitoring • Changes and updates to content • Commitment from management
Program Evaluation • Pilot groups to evaluate program • New hire surveys • Orienta;on session evalua;ons • 90-‐day reviews • Manager focus groups
Case Study About – A not-for-profit health care system located in Northeast South Carolina employing more than 4900 employees Onboarding Challenges – o Complicated and unmanageable. o Cut back orientation time and eliminate paperwork – 278
minute new hire process o Compliancy standards o Improve new hire experience
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Solution/Results Solution – Onboarding and Life Events Results – o Process Improvement/Compliance o Streamline focus of the organization o Electronic forms – Now only 45 minute Hire Process! o Positive New Hire Feedback!!!
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Career Portal
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Set Employees Up for Success • Orienta;on and onboarding must align with each other and organiza;onal goals
• New hire and manager feedback is essen;al • Program design should match organiza;onal needs • Evaluate your process
Additional Resources • Crea;ng an Onboarding Plan
• h^p://www.hrbartender.com/2010/recrui;ng/crea;ng-‐an-‐onboarding-‐plan/
• 5 Ways Tech Can Make New Hires Feel Like Part of the Team • h^p://mashable.com/2011/10/09/tech-‐new-‐hires/
• A Real-‐Time Look at Onboarding • h^p://blog.talentmgt.com/2011/08/19/157/
• 5 Tips for Onboarding Remote Workers • h^p://mashable.com/2011/11/14/onboarding-‐remote-‐workers/
SilkRoad Resources o Creating an Onboarding Process eBook
http://silkroad.com/meaning
o For a full listing of SilkRoad resources, including case studies, videos and eBooks please visit: www.silkroad.com
o Additional Questions? sales@silkroad.com
o For a full listing of upcoming webinars please visit: http://www.silkroad.com/resources/Webinars.html
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