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Future of mobile marketing - London 2012

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Future of Mobile LondonDesigning Elegant UX Across Devices and Platforms

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:)-Erik Loehfelm

EVP of User Experience, Universal Mind

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what is our challenge?

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YourContent

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YourContent

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why?Consumers expect content on their terms.In their ‘contexts’!

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the not-so-obvious issue...This is an EXPERIENCE DESIGN problem, more than a technology challenge.

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how do we solve this?For elegant experience across devices,focus on 2 critical points...

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focus on people.

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focus on context.

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how?web techniques to consider:1. Graceful Degredation...2. Progressive Enhancement...

1. Adaptive Design2. Responsive Design

3. ???

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1. graceful degredation• been around for awhile• could work for some instances• many sacrifices (from a CX perspective)• ‘backward’ approach (?)

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2. progressive enhancement• build up an experience from the baseline• work in an adaptive / responsive manner• target sizes not devices*

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http://www.teehanlax.com/blog/

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“Honestly, our team is kind of bored of talking about responsive design. It should no longer be considered a special feature, it’s how any self-respecting website should behave in 2012.”

- Bobby Solomon, TheFoxIsBlack.com and Disney

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content is KEY!contextually relevant content is KEY-ER!!

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...which points back to people.Understand user’s needs and you’ll understand what they need in their physical context

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sidebar... SoLoMo!The integration of social networks with inherent mobile location features

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So

Lo Mo

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3. (Mystery Approach)drumroll please...

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3. Mobile First... v.2012• Understand your user +• Content focus +• Contextual relevancy +• Progressive enhancement +• Responsive design

as first described by Luke W from back in 2009!

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things to consider with a Mobile First strategy:• research is your friend• analytics are your friend• hardware specific features, might not be your friend• many delivery options

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considerations:• Mobile Web vs. Desktop Web• Responsive Web vs. Mobile Web• Web App vs. Native App• Wrapped Web vs. Native App

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rich functionality

basic functionality

chea

pexpensive

Mobile Web

Desktop Web

inflexible flexible

Responsive Web

Web App

Native App

Wrapped Web

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a true story.A global, Mobile First approach in action!

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• HTML 5• LESS (css)• Backbone (MVC framework)• Twitter Bootstrap• JQuery• iOS Native - Custom UIWebView

technologies...

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where do I start?

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1. understand people and context

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2. document their journey

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bullshit... kinda’!• Agile UX could / should be the goal but...• ‘Don’t fly a plane without wings.’• Opportunity for ‘cornering’ and ‘redo’ is great at this stage• “Any fidelity wireframe is the right fidelity wireframe.”

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3. wireframes

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wireframe techniques

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Doug Chiangmarker techniques

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4. graphic and interaction design

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5. prototypes

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fluidui.comEXCELLENT on-device wireframe and prototyping tool!

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screen shots of fluid

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6. test and iterate!

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take aways:• Design challenge big... tech challenge not as big• Focus on users• Focus on context• Mobile First• Explore many options in wireframes• Test, test, test!• Consider native, wrapper, or HTML (or combo)

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workshop!• Designing Elegant UX Across Devices and Platforms• 9-5 Wednesday

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:)-Erik Loehfelm

EVP of User Experience, Universal Mind@eloehfelm

erik.loehfelm@universalmind.com

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