get the edge leveraging data to...

Get the Edge – Leveraging Data to Action

14 September, 2015

Susan BentonPresident and CEOUrban Libraries Council

Kristi Zappie-FerradinoDirector, Edge InitiativeUrban Libraries Council

Susan McVeyState LibrarianOklahoma Department of Libraries

Where People Connect,

Communities Achieve

• Welcome & Introductions• Storyboarding: Communicating

the Value of Libraries • Overview of Edge• Value Proposition for Edge

• National (Broad) Perspective• State Perspective• How Libraries are using Edge

• Q & A• Wrap-up & Close

Session Overview

Where People Connect,

Communities Achieve

Story Boarding – Communicating the Value of Libraries for your Community

Edge Libraries Impact Communities

Where People Connect,

Communities Achieve

Educational Opportunities

Workforce Development and Entrepreneurship

Health & Wellness

e-government & Legal Purposes

What is Edge and Why Is it Important?

Where People Connect,

Communities Achieve

An assessment and planning tool for public libraries to evaluate technology access & identify how it can be used to help communities.

Edge Coalition

Where People Connect,

Communities Achieve

Where People Connect,

Communities Achieve

ASSESS & IDENTIFY

technology & how it’s used/where you are

STRENGTHEN

technology access, services and infrastructure

ENGAGE

key leaders on improving communities

Why is Edge Important to

Public Libraries?

Edge: Strengthening Library Performance

Where People Connect,

Communities Achieve

Measure public access to technology services provided by the public library.

Benchmark library services against national performance.

Compare results to similar-sized libraries and communities.

Where People Connect,

Communities Achieve

Create a road map for improving and enhancing services to better meet community needs.

Provide vital technology services to communities.

Support community-based decisions about investing in public-access technology infrastructure and services.

How is Edge data leveraged for action?

Where People Connect,

Communities Achieve

The Edge Toolkit

BENCHMARKS ASSESSMENT

TOOL

RECOMMENDATIONS &

RESOURCES

TRAINING PLANNING TOOLS COMMUNITY

ENGAGEMENT

3 Strategic Areas: 11 Benchmarks

11 benchmarks to assess public access technology services across three main areas

Engaging the Community

and Decision Makers

Organizational

Management

Community

Value

Where People Connect,

Communities Achieve

• Libraries receive recommendations (“action items”) based on their responses to the assessment

• Libraries select six to ten recommendations to work on in the short, medium and long term

• Libraries manage recommendations and monitor their progress online

Action Plan

Where People Connect,

Communities Achieve

• Designed to help libraries talk about their Edge results and tell their story

• Showcase the value of the library to local leaders

• Helps libraries “make the ask”

Executive Tool

Where People Connect,

Communities Achieve

How is Edge data used to make strategic decisions?

• Provides an authoritative external guide for libraries to use with stakeholders about technology required to support community

• Provides an authoritative external guide for library staff to evaluate their current services

Edge and Value to Library Field

Where People Connect,

Communities Achieve

• Encourages libraries to focus on listening to community priorities in planning

• Introduces concepts & process involved in measuring and analyzing service to customers

• Potential to improve library’s position with other units of local government

Edge and Value to Library Field

Where People Connect,

Communities Achieve

• Provides a unified view of state as a whole in terms of achievements & unmet needs

• Identifies areas of need that state library can address with targeted grants

• Aggregate data on public libraries can be used to develop information & advocacy pieces to funders

• Aggregate data also supports planning efforts for state library staff with individual libraries

• Provides metrics to state library on individual libraries in relation to similar sized libraries

Use of Edge in State Libraries

Where People Connect,

Communities Achieve

• To evaluate technology services as a whole

• To advocate with funders

• To use in planning

• In budgeting

How Oklahoma Public Libraries use Edge

Where People Connect,

Communities Achieve

Library Outcomes

Where People Connect,

Communities Achieve

Tech Infrastructure

- Increased broadband

- Technology Funding

- New laptops & tablets = increase in DH

- Improved staff knowledge on tech skills

Education

- Makerspaces, robotics, 3D printers

- Mobile hotspots

- Increased number and type of tech classes (e.g. coding, tech basics, etc.)

- More tablets & wi-fi

Workforce Development

- Incubator spaces, areas for LT tech access

- Faster upload & download speeds

- Software: Video editing, Skype

- Access for those with Disabilities

What Does Success Look Like?

+ + =

LIBRARY PUBLIC ACCESS

TECHNOLOGYPARTNERSHIPS ACHIEVING

COMMUNITY

PRIORITIES

Where People Connect,

Communities Achieve

QUESTIONS?

Where People Connect,

Communities Achieve

www.libraryedge.org

Contact Us

www.facebook.com/LibraryEdge

www.twitter.com/LibraryEdge

support@libraryedge.org?

Kristi Zappie-FerradinoProgram Director, Edge InitiativeUrban Libraries Councilkzappieferradino@urbanlibraries.org

Susan McVeyState LibrarianOklahoma Department of LibrariesSusan.McVey@libraries.ok.gov