get the edge leveraging data to...
TRANSCRIPT
Get the Edge – Leveraging Data to Action
14 September, 2015
Susan BentonPresident and CEOUrban Libraries Council
Kristi Zappie-FerradinoDirector, Edge InitiativeUrban Libraries Council
Susan McVeyState LibrarianOklahoma Department of Libraries
Where People Connect,
Communities Achieve
• Welcome & Introductions• Storyboarding: Communicating
the Value of Libraries • Overview of Edge• Value Proposition for Edge
• National (Broad) Perspective• State Perspective• How Libraries are using Edge
• Q & A• Wrap-up & Close
Session Overview
Where People Connect,
Communities Achieve
Story Boarding – Communicating the Value of Libraries for your Community
Edge Libraries Impact Communities
Where People Connect,
Communities Achieve
Educational Opportunities
Workforce Development and Entrepreneurship
Health & Wellness
e-government & Legal Purposes
What is Edge and Why Is it Important?
Where People Connect,
Communities Achieve
An assessment and planning tool for public libraries to evaluate technology access & identify how it can be used to help communities.
Edge Coalition
Where People Connect,
Communities Achieve
Where People Connect,
Communities Achieve
ASSESS & IDENTIFY
technology & how it’s used/where you are
STRENGTHEN
technology access, services and infrastructure
ENGAGE
key leaders on improving communities
Why is Edge Important to
Public Libraries?
Edge: Strengthening Library Performance
Where People Connect,
Communities Achieve
Measure public access to technology services provided by the public library.
Benchmark library services against national performance.
Compare results to similar-sized libraries and communities.
Where People Connect,
Communities Achieve
Create a road map for improving and enhancing services to better meet community needs.
Provide vital technology services to communities.
Support community-based decisions about investing in public-access technology infrastructure and services.
How is Edge data leveraged for action?
Where People Connect,
Communities Achieve
The Edge Toolkit
BENCHMARKS ASSESSMENT
TOOL
RECOMMENDATIONS &
RESOURCES
TRAINING PLANNING TOOLS COMMUNITY
ENGAGEMENT
3 Strategic Areas: 11 Benchmarks
11 benchmarks to assess public access technology services across three main areas
Engaging the Community
and Decision Makers
Organizational
Management
Community
Value
Where People Connect,
Communities Achieve
• Libraries receive recommendations (“action items”) based on their responses to the assessment
• Libraries select six to ten recommendations to work on in the short, medium and long term
• Libraries manage recommendations and monitor their progress online
Action Plan
Where People Connect,
Communities Achieve
• Designed to help libraries talk about their Edge results and tell their story
• Showcase the value of the library to local leaders
• Helps libraries “make the ask”
Executive Tool
Where People Connect,
Communities Achieve
How is Edge data used to make strategic decisions?
• Provides an authoritative external guide for libraries to use with stakeholders about technology required to support community
• Provides an authoritative external guide for library staff to evaluate their current services
Edge and Value to Library Field
Where People Connect,
Communities Achieve
• Encourages libraries to focus on listening to community priorities in planning
• Introduces concepts & process involved in measuring and analyzing service to customers
• Potential to improve library’s position with other units of local government
Edge and Value to Library Field
Where People Connect,
Communities Achieve
• Provides a unified view of state as a whole in terms of achievements & unmet needs
• Identifies areas of need that state library can address with targeted grants
• Aggregate data on public libraries can be used to develop information & advocacy pieces to funders
• Aggregate data also supports planning efforts for state library staff with individual libraries
• Provides metrics to state library on individual libraries in relation to similar sized libraries
Use of Edge in State Libraries
Where People Connect,
Communities Achieve
• To evaluate technology services as a whole
• To advocate with funders
• To use in planning
• In budgeting
How Oklahoma Public Libraries use Edge
Where People Connect,
Communities Achieve
Library Outcomes
Where People Connect,
Communities Achieve
Tech Infrastructure
- Increased broadband
- Technology Funding
- New laptops & tablets = increase in DH
- Improved staff knowledge on tech skills
Education
- Makerspaces, robotics, 3D printers
- Mobile hotspots
- Increased number and type of tech classes (e.g. coding, tech basics, etc.)
- More tablets & wi-fi
Workforce Development
- Incubator spaces, areas for LT tech access
- Faster upload & download speeds
- Software: Video editing, Skype
- Access for those with Disabilities
What Does Success Look Like?
+ + =
LIBRARY PUBLIC ACCESS
TECHNOLOGYPARTNERSHIPS ACHIEVING
COMMUNITY
PRIORITIES
Where People Connect,
Communities Achieve
QUESTIONS?
Where People Connect,
Communities Achieve
www.libraryedge.org
Contact Us
www.facebook.com/LibraryEdge
www.twitter.com/LibraryEdge
Kristi Zappie-FerradinoProgram Director, Edge InitiativeUrban Libraries [email protected]
Susan McVeyState LibrarianOklahoma Department of [email protected]