getting started with spiceworks 7.0 nick rowlett sparta area school district technology director

Getting Started with Spiceworks 7.0Nick RowlettSparta Area School DistrictTechnology Director

• Does anyone here use Spiceworks?

• Why did you initially install it?

• For how long have you been using it?

• What parts of the product do you use?

• How big is your network (nodes)?

Let’s get to know each other a little

Why we do what we doSimplifying Everything IT.

1 in 3 of the world’s SMB IT pros already use Spiceworks, and more than 2,000 more join every day!

Focused on millions of IT pros in small to medium businesses from our home base in Austin, TX.

Inspired by the unsung IT pro heroes

Support from the topMore than 2,500 technology brands and partners have tapped Spiceworks to connect with SMB IT pros --they know Spiceworks is the place to be.

Our future’s so bright…

What’s the solution?

+ Community of your peers

Research, Info,Advice & Expertise

Great apps to do your job

Inventory Management, Monitoring, Help desk &

Knowledge base

= Best of both worlds: social and business

Interact with peers and vendors

The foundation: Software that works

NETWORK INVENTOR

Y

NETWORK MONITORIN

G

HELP DESK & TICKETING

MSP SUPPORT

IT PRO + VENDOR COMMUNITY

KNOWLEDGEBASE

PRODUCT INFO

& PURCHASING

Inventory & monitor your network• Standard protocols for

gathering information• Categorizes your

devices• Customize monitors• Built in troubleshooting

functions

It’s not just about the devices…

• Manage software licenses, track hotfixes

• Associate devices with users

Manage your cloud services in one place

Navigate to: Inventory > Cloud services

• Watch list• Domain registrar• ISP• Hosted email providers• Other integrations

Cloud dashboard monitors:

Cloud services are reigned in

Navigate to: Inventory > Cloud services

• See how many instances and how many devices are using that service

• Feel free to turn off notifications for services

• Add tickets or purchases related to that service

Detected services:

See it all, all in one place• See it all from custom

dashboard• Add widgets, plugins

and monitors you care about

Need mobile device management? Free or paid?

MDM Dashboard allows you to:• Know which devices are using

network resources• View policy compliance

Control more on devices like:• Remotely: Wipe, locate and

lock the device• Reset the passcode

Free (Read features) Paid (Write features)

Free features

Premium features

Manage a help desk (and your users…)

• Set up user portal• Customize tickets• Track issues• Offer KB articles

The more you know… knowledge base

• Create your own articles• Copy, edit and share • Auto populate tagged

articles for your end users• 4,200 KB articles and

growing daily

Research & purchase critical products & services

• Manage purchase process• Compare prices• Research and get reviews

and ratings for products• Manage vendor

information and the quote process all right here

Take your network on the go

• Run a help desk and tend to your tickets

• Get a full picture of your end users

• Discuss IT topics with other IT pros

• View your network inventory and issues

• Both phone and tablet!

Download & install … In minutes

1. Visit www.spiceworks.com

2. Download & install (Windows server or workstation)

3. Join the community!

4. Need help? Ask the community!

5. Still need help? Email support@spiceworks.com for free support!

System Requirements• Windows XP Pro SP2+,

Windows Vista, Windows 7, Windows 2003 Server SP1+, & Windows 2008 Server

• 1.5 GHz Pentium IV class processor

• 1.0 GB RAM

Browser Requirements• Firefox 3.5+• Internet Explorer 7.0+• Not supported, but users

report good experience with:

• Chrome• Safari

Even tell Spiceworks what to build…• SpiceLists• Feature Requests• Voice of IT

http://community.spiceworks.com/the-voice-of-it

http://community.spiceworks.com/feature_request

Help and support: Just a click away

Did you stump everyone in the support forum? Email Spiceworks support… for free! support@spiceworks.com

• Discussion groups/ Help Doc, How-To

• Plug-Ins, reports• Webinars, tutorials

http://community.spiceworks.com/support

Interact (vent! learn!) with fellow IT pros

• SpiceCorps: local meetups• SpiceWorld: annual IT

conference in London and Austin, TX

• Spiceworks University: for in-person training taught by IT pros—and now online!

• Training and tutorials online: through webinars & how-to videos

It’s free. Really. Here’s how.

Leading tech companies want to reach the IT pros like you… When Spiceworks connects them to you, Spiceworks makes money.

And, when you help Spiceworks with marketing & support, they save $$.

Together, that allows the team to invest in what’s really important: building the features IT pros need to simplify everything about their jobs!

High-Value Ads + Promotional Offers

White Papers, Application Notes

Vendor Pages, Plug-Ins, Product Advisors

Questions?

www.spiceworks.com