going digital: a guide for service providers – the executive edition

IDC WEBINAR Going digital: A guide for Service Providers

THE EXECUTIVE EDITION

May 2016

Everyone wants digital transformation,

but few agree on what it actually means

December 2015 - January 2016

of respondents

hold C-level roles

SO WE COMMISSIONED IDC TO ASK 81 TELCOS ABOUT IT

46%

Globalsurvey

Equal split between

Business and IT respondents

Source: IDC 2015

any large-scale effort that aims to reduce costs or improve

the ability to get services to market more quickly

Marketing Director & Digital Strategy

leader of a major LATAM operator.

Transformation includes;

Source: IDC 2015

69% of C-level decision makers globally

believe the communications industry has strong

technology capabilities but will find it difficult

to complete digital transformation projects

quickly enough

50% predict digital

transformation will take

more than 5 years

Source: IDC 2015

Digital transformation will take more than 10 years for us

Head of Core Network Operations of

Major European Multiplay Operator

LUCKILY, IN TELECOMS, EVERYONE IS ABOVE AVERAGE!

Digital progress vs. the competition

28% of Telcos have a Chief Digital Officer (CDO);

another 60% realize the need to have one

46% of Service Providers Lack a Clear

Digital Transformation Strategy

Source: IDC 2015

Business and IT leaders

see things differently

Got strategy?

Source: IDC 2015

67% of respondents say business agility is the

most important capability to survive in the digital age

Followed by the ability to attract the right talent and the ability

to provide a seamless experience across channels

No initiative dominates in terms of importance;

rather there are an array of individual needs

Top three most important initiatives:

Digital

channels

Digital

strategy

Source: IDC 2015

Innovative

culture

So it’s not surprising that the

most mature are

Digital

channels

Digital

strategy

Process

automation

Source: IDC 2015

• We have already implemented features of

this solution

• We are just starting work in this area

• We plan to start work in the next 12 months

• No plans

“Maturity” is defined based on

an implementation timeline

Lagging

Mature

Self ServicePersonalizationOmni-channel

Strategy Business Agility Innovation Enabling Capabilities

Commerce

Service providers need to embrace

these key imperatives to deliver

a digital experience

SO WHAT DO YOU NEED TO DO?

1

7

So they can deliver on

their business goals

Digital

experience

Diversified business and

new revenue streams

Embrace new modes

of operation

For more information visit:

www.amdocs.com/services

1

8