hanna's snook experience

Hanna’s Snook experience

This summer I have worked on a great variety of projects. For EXAMPLE...

... exploring the connections between young people, mental health and digital media,

Text

... EMBEDDING DESIGN INTO A COMMUNITY COUNCIL

... & developing an e-learning platform for promoting

diversity & Equality in corporations.

Setting the scene: Hannah, a valuable member of your team, comes to you and asks if she can switch to a reduced workweek. She’s worked well with your team, and particularly with clients for the past 4 years. She’s made it clear in past conversations she’d like to be put forward for the Partnership next year.

INCLUSIQ E-SCENARIOMission: Flexible Working

NEXT

HANNAH

I have also had the pleasure of taking part in

the ongoing process of shaping Snook’s future.

shaping Snook’s future.

my two cents: When I Think of snook i think of these words...

shaping Snook’s future. SNOOK WORDS...shaping Snook’s future. SNOOK WORDS...

Passion

Innovation

SHARING

People

SOCIAL

energyheart

LIFE

Creativity

progressive

TRansformation

TEAMINtelligence

Cutting edge

INTENSE Experimental

us

fierce

strategy

shaping Snook’s future. SNOOK WORDS...shaping Snook’s future. SNOOK WORDS...

Passion

Innovation

SHARING

People

SOCIALenergy

heartLIFE

Creativity

progressive

TRansformation

TEAM

INtelligence

Cutting edge

INTENSE

Experimental

us

fierce

strategy

shaping Snook’s future. SNOOK WORDS...shaping Snook’s future. SNOOK WORDS...

Passion

SOCIAL

TRansformation

my two cents: About the

snook Pillars...

Snook lab

Where we innovate new services

Snook SERVICE TRANSFORMATION

Where we transform your existing sevices

EMBED SNOOK

Where we embed design and innovation into your

organisation

SNOOK we are the how.

shaping Snook’s future. SNOOK pillars...

my two cents: About the Tone of voice. I like the idea of adapting the tone to different situations, one very simple and

snappy, and one in “Corporate language”.

I have gained knowledge

in many areas, including:

Designing Workshop experiences...

Designing Workshop experiences...

... & tailoring them to different participant groups.

Creating workshop tools...

... like this “Heaven & Hell” Service map.

AWARE

How would you find out about this service?

JOIN

How would you sign-up to the service?

USE

How would you use the service?

GROW

How could the service grow with more users and/or functions?

Creating workshop tools...

... & this tool for planning and implementing participants ideas

Service development & Blueprinting,

X9process

repeated 9 times

X9process repeated 9 times

INCLUSIQ

IN - HOUSE CHAMPIONS

OPERATORSeither HR or IT

KEY TOUCHPOINTS

AWAREHOW THE PLATFORM IS SOLD INTO ORGANISATIONS.

JOINHOW ORGANISATIONS SIGN UP AND IMPLEMENT THE PLATFORM.

USEHOW ORGANISATIONS USE THE PLATFORM.

GROWHOW ORGANISATIONS USE THE PLATFORM TO DEVELOP THEIR CAPACITY

FURTHER RECOMMENDATIONSHOW ORGANISATIONS CONTINUE TO USE THE PLATFORM

MARKETING

KEYNOTES AND PRESENTATION

RESEARCH (SECTORAL)

AND APPROACH

WEBSITE

REQUEST FOR INFORMATION

UNDERSTAND CLIENT NEEDS

PHONE CLIENT

‘NETWORK’MAKE

CONNECTIONS BETWEEN SECTORS

UNDERSTAND SECTOR TO A BASIC LEVEL

E.MAIL PDF -INCLUSIQ INFO

PACK

FIRST PROPOSAL

MODULE LIST

PROPOSAL FROM

INCLUSIQ TEMPLATES

PLATFORM SETUPWITH

COMPANY

CHOOSE IN-HOUSE

CHAMPIONS

DEFINE MODULES

SIGN OFF

CONTRACT

INVOICE

TERMS & CONDITIONS

SETUP COMPANY AND

INPUT MODULES

SET UP HR- &/OR IT

PROFESSIONALS

SCHEDULING & USER

ENROLLMENTWITH

COMPANY

SET UP KEY DATES

INPUT DATES TO

PLATFORM

TRAININGWITH

COMPANY

TRAINING WORKSHOP

WITH INTERNAL

CHAMPIONS

TRAINING ABOUT

OPERATOR PLATFORM

ADD USERS

USERS SIGN UP TO

MASTER-CLASS

MASTERCLASSPROGRAMME LAUNCH

PROGRAMMEINVITE

PRETESTINVITE

360 INVITE

RECEIVE INVITE FOR

PROGRAMME

RECEIVE PRE-TEST

RECEIVE 360 PRE-TESTS

STRATEGIC PEER

PARTNERSHIP

ORGANIZESTRATEGIC

PEER PARTNERSHIP

E-MODULE

USERS GO THROUGH E-MODULE

SESSION

USERS GET FEEDBACK

ON SESSION

INDIVIDUAL PERFORMANCE

FEEDBACK

USERS RECIEVE

REMINDER OF

E-MODULE

USERS RECIEVE

INVITATION TO MASTER

- CLASSES

USERS ATTEND

MASTER-CLASS

OPERATORS SEE DATA

OVERVIEW

OPERATORS SEND OUT 360

FEEDBACK

OPERATORS COMPILE

FEEDBACK PDF

CHAMPIONS “NUDGE” USERS

ABOUT E-MODULE

CHAMPIONS “NUDGE” USERS

ABOUT MASTERCLASS

OPERATORS SEND OUT

INVITATION TO E.MODULE

PROGRAMMEREFLECTION

USERS TAKE POST

EVALUATION TEST

FEEDBACK

USERS SENT FEEDBACK ON

THEIR OVERALL PROGRESS

USERS GIVE 360 FEEDBACK TO

THEIR COLLEAGUES

USERS RECEIVE 360 FEEDBACK FROM THEIR COLLEAGUES

CHAMPIONS ACCESS TO

DIGITAL PROGRAMME

BADGE TO SHARE

ONLINE AND CERTIFICATE

SHARE

USERS CAN SHARE THEIR

E-MODULE PROGRESS ON

SOCIAL NETWORKS

CHAMPIONS SENT DIGITAL

BADGE AND CERTIFICATE OF

COMPLETION

CHAMPIONS RECEIVE INVITE TO FREE EVENT

POST- PROGRAMME

EVENT

CHAMPIONS SENT INVITE TO

FREE EVENT

USERSSENT INVITE TO

FREE EVENT

SHOWCASING NEW INCLUSIQ

MODULES

HIGHLIGHT BEST PRACTICE

PACKAGE OFFER

CHAMPIONS SENT NEW

MODULE PACKAGE

CHAMPIONS ATTEND FREE

SEMINAR

CHAMPIONS ACCEPT NEW

PACKAGES

MASTERCLASS

WEBSITE SOCIAL MEDIA STARTEGIC PEER PARNTERSHIP

OPERATOR PLATFORM

CHANGE EVALUATION TEST

E-MODULE MASTERCLASS FEEDBACK

PROGRAMME PARTICIPANTS

INCLUSIQ

RUNMASTERCLASS

EMPATHICAL FEEDBACK

ON SESSION

LECTURES, E-MODULE

TOPIC

DISCUSSIONS E-MODULE

TOPIC

DISCUSSIONS ON

E-MODULE FEEDBACK

FEEDBACK

OPERATORS SEND OUT

INVITATION TO AVAILABLE

MASTER-CLASSES

OPERATORS SEND OUT POST

EVALUATION TEST

WWW

360°

360°

WWW MASTERCLASS

MASTERCLASS

Illustration,

& Award design!

This INTERNSHIP HAS MEANT MANY INSIGHTS,

Meaning thoughts I’ve had, And ideas I’ve discussed

Along the way,For example:

“If you think this is an easyjob

your not the right person to do it”

... Because sensitivity is a strength!

Managing expectations is the key to good

partnerships. ...And it will always

Be HArd work.

design strategy is fun!

(when it’s real)

Innovation doesn’t need to be radical

to be right.

Service designers need to be advocates of the

human experience. THis means realising that not everything

can, or should, be quantified or ”snippified”.

& FINALLY,LIKE MY MOTHER USED

TO SAY...

CONFIDENCE IS NOT A

PERSONALITY TRAIT.

Confidenceis like a cup with a small hole

in the bottom

...You have to keep filling it up

This Summer AT SNOOKHas Given ME A boost in

my proffessional cONFIDENCE

In fact, it has helped me go from saying

“I study Service Design” to...

I AMA

Service Designer.

thank you!