harvard library ux methods workshop w/matt reidsma

MORNING WORKSHOP

Survey & Usability DataMethods for Analyzing

Workshop Overview

Quick Review

Introduce Methods

Hands-On Practice

Report Out & Discussion

Provide a Structure

affinity diagramingthe power of post-its.

Large Data Sets • User Comments

• Usability Talk-Aloud Quotes

• Brainstorming Ideas

One Idea = One Post-It

Stick, Organize,

Prioritize

Bonus Points for

White Board

empathy mappingsee. say. think. feel.

Diagram what people:•... say

•... do

•... think

•... feel

Focus on the

Human Experience

say think

feeldo

Empathy map by Getting Better By Design: http://gettingbetterbydesign.com/2013/11/01/tools-empathy-maps/

6-8-56-8 ideas. in 5 minutes. GO!

Try It Out in Groups

• affinity diagramming

• empathy mapping

Matthew Reidsma @mreidsma

Amy Deschenes @amyhannah

Thanks

AFTERNOON WORKSHOP

Space AssessmentsMethods for Conducting

Workshop Overview

Quick Review

Introduce Methods

Hands-On Practice

Report Out & Discussion

Provide a Structure

letter writingdear self-checkout machine, i hate you.

Instead of asking

what users

like or dislike

Researchers draw on

content, tone,

& wording

Dear Back Room of the Gutman Cafe,

I don’t know if you have an actual name, but you are a fantastic place to get

work done. The chairs are much more comfortable than those in the rest of

the cafe space (there are actual seat pillows - ooh la la!) and I love that there

are two walls of windows. There’s even a patio I can enjoy on warmer days,

but the concrete patio wall are a bit ugly. The fireplace makes the room cozy,

but does it ever get turned on? And I like the ambience your bookshelves

add, but can I actually check out those books? Who knows. This room is one

of my favorite spots to hunker down and focus - I just wish you were bigger!

Fondly,

Amy

cognitive mapsdraw what you remember.

A mental model of the library

• Spatial: User perceptions

• Temporal: Importance

6 minutes, 3 colors

Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21

Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21

touchpoint toursshow me around.

See things from their

point of view

Try It Out in Groups

• letter writing

• cognitive maps

Matthew Reidsma @mreidsma

Amy Deschenes @amyhannah

Thanks