healthcare mobility perception webinar 2011
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Providers’ Perceptio
nsMobility in Healthcare
Providers' Perceptions Series: Mobility in Healthcare
Wednesday, June 8, 2011
Sponsored by:
Providers’ Perceptio
nsMobility in Healthcare
Cynthia Porter
President
Porter Research
Moderator
Providers’ Perceptio
nsMobility in Healthcare
Guy McAllisterCIOTift Regional Medical Center
Allison Norfleet Vice President of Business Development Porter Research
Guest Speakers
Lisa Reichard, RN Director of Business DevelopmentBillian's HealthDATA
Providers’ Perceptio
nsMobility in Healthcare
About the Research
Porter Research and Billian’s HealthDATA fielded a primary market research
program aimed at understanding providers’ perceptions regarding Mobility in
Healthcare• Fielded May 2011
• Web-based survey designed by Porter Research
• Select titles targeted and pulled from Billian HealthDATA’s 150,000+ database of hospital decision makers
• Participants represent hospitals and healthcare systems
Providers’ Perceptio
nsMobility in Healthcare
Respondent Involvement
• Most respondents (88%) were involved in the evaluation and selection process of Mobile Technology Solutions for Clinical applications
• Fifty-six percent play a role in the selection of solutions for Administrative, Revenue Cycle, and Supply Chain applications
Q: “Are you involved in the evaluation and/ or selection of mobility solutions
to support any of the following functions of your hospital or health system?”
Administrative/Supply Chain/Revenue CycleManagement
12%
Providers’ Perceptio
nsMobility in Healthcare
Connotations of Mobility
Q: “What does the term “mobile technology” mean to you?”
How Providers Define Mobility –
In summary, there are a WIDE VARIETY of perceptions in the marketplace today of what the word “mobility” means
A wide spectrum of definitions exists from the very simple surrounding devices to the more complex – actionable receipt and use of data on mobile devices at the point of care.
Top mentions included:
• Wireless, Portable Devices / WiFi• Remote Access to Data – anywhere, anytime• Devices that access Clinical or Hospital Information Systems• Technology at the bedside or point of care, including clinical documentation
Providers’ Perceptio
nsMobility in Healthcare
Enterprise Mobility Strategy
• Approximately two-thirds (62%) of respondents indicated their organization has an enterprise mobility strategy in place today – with a quarter (25%) indicating their strategy has been in place for more than 3 years
• A quarter of respondents indicated they plan to develop a strategy
8%
4%
25%
10%
10%
17%
25%
No Plans to Develop
Unsure
Plan to Develop
< 12 Months
12 - 24 Months
24 - 36 Months
> 36 Months
Q: “How long has your organization's enterprise mobile strategy been in place?”
Providers’ Perceptio
nsMobility in Healthcare
Issues Impacting Mobile Strategy
• The most significant issue impacting mobile strategies are “Internal Pressures”, with half (52%) of respondents rating the issue as having a high degree of impact (rated 4 or 5)
• More than a third (38%) of respondents rated “Meaningful Use” and the “HITECH Act” as having a high impact
52%
38%
28% 28% 26%
Internal Pressures(administration,
physicians)
ARRA/ HITECH/
Meanginful Use
Org. Changes
(adoption of new delivery models such as ACO or
PCMH)
Competitive Pressures
Patient/ Consumer Pressures
Q: “Please use a scale from 1 (No Impact) to 5 (Significant Impact) to indicate what level of impact each of the following issues will have on your mobile technology solution strategy.”
Providers’ Perceptio
nsMobility in Healthcare
Key Business Drivers Motivating Adoption
• Mobile technology adoption is driven primarily by the following business
drivers within provider organizations by:
Q: “What are the key drivers motivating your organization’s adoption of mobile technology?”
Providers’ Perceptio
nsMobility in Healthcare
Changing Importance of Mobility
Q: “On a scale from 1 (Much Less Important) to 5 (Much More Important), how has the importance of mobile technologies changed for your hospital or health system over the last year?”
• Most respondents – 80% - indicated that mobile technology has become more important to their organization in the past year
34%
46%
7% 9%5%
Rated 5 (Much More Important)
Rated 4 Rated 3 Rated 2 Rated 1 (Much Less Important)
Providers’ Perceptio
nsMobility in Healthcare
Mobile Technology Adoption Barriers – Open Ended
Q: “What are the organization’s greatest concerns as it relates to mobile technology?”
8%
8%
15%
15%
17%
40%
52%
Connectivity/Access to Network
User Adoption
Usability/Functionality
Support
Implementation
Data Security
Cost to Deploy
Other mentions:
• Reliability• Clinician Efficiency• Impact to Patient Safety
• Overall, the greatest two perceived adoption barriers for providers were “cost to
deploy” and “data security” followed by concerns regarding “implementation,”
“support” and “usability”
Providers’ Perceptio
nsMobility in Healthcare
Mobile Technology Adoption Barriers
Q: “Please use a scale from 1 (Not at all Concerning) to 5 (Significant Concern) to indicate how great a concern each of the following is in your implementation of mobile technology solutions.”
• Almost two-thirds (60%) of providers viewed security concerns – including confidentiality – as their most significant, concerns (rated either 4 or 5)
• Funding, Connectivity/ Bandwidth, and Integration with Existing Infrastructure were also rated as very concerning by over half of our providers
23%
28%
34%
38%
46%
48%
52%
54%
56%
60%
Mobile device mgmt/ network mgmt
Stakeholder buy-in/culture change - user adoption
Physical connectivity
Technology obsolescence
General performance
Interoperability/ integration among mobile solutions
Interoperability/ integration w/ existing infrastructure
Connectivity/ Bandwidth
Funding
Security concerns - i.e. confidentiality
Providers’ Perceptio
nsMobility in Healthcare
Tangible Benefits of Mobile Technology – Open Ended
• Enhanced Productivity/ Efficiency was most often mentioned as a tangible benefit of mobile technology, followed by Improved Patient Care/ Quality.
Q: “What does your organization perceive to be the tangible benefits of deploying mobile technologies?”
Providers’ Perceptio
nsMobility in Healthcare
Tangible Benefits of Mobile Technology
• Improvements in “Patient Safety” (57%) and “Patient Care Quality” (55%) were most commonly rated as being “highly beneficial” (4 or 5)
55%
40% 38% 37%33% 32%
57%
IncreasedCompliance for quality reporting measures
ImprovedCommnication
/ visibility
ImprovedPatient Safety
ImprovedPatient Care
Quality
Reduced manual errors
ImprovedEmployee
Productivity
IncreasedCompliance
with regulatory requirements
Q: “Please use a scale from 1 (Not at all Beneficial) to 5 (Of Significant Benefit) to indicate how beneficial you believe mobile technology will be as it relates to the following.”
Providers’ Perceptio
nsMobility in Healthcare
Types of Mobile Devices Deployed
52%
54%
60%
67%
79%
83%
85%
90%
Mobile Laptops/ Netbooks
Handheld Bar-Coding Devices
Computer on Wheels
Portable Medical Monitoring i.e.,
ultrasound devices
Smart PhonesAndroid, Blackberry, iPhone, Windows, etc.
Traditional Mobile Phones
Tablets Android, iPad, etc.
Wireless Voice-Over-WiFi
• Ninety-eight percent of all
participants selected at least one
device type
• Computers-on-Wheels were the
most common, selected by ninety
percent of participants
• More modern devices – including
smart phones and tablets – were
both selected by more than half of
the respondents
Q: “Is your facility utilizing any of the following types of mobility devices today for work purposes?”
Providers’ Perceptio
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Who’s Using Mobile Solutions?
“What user communities are utilizing mobile solutions in their daily workflow?”
• Nearly all respondents (96%) selected nursing
• At 69%, Physicians were also very common, followed by Pharmacy and Supply
Chain/ Materials Management – both over 50%
96%
69%
56% 52%
27% 27%19%
Quality/ Risk Management
Patient Financial Services
Nursing Physicians Pharmacy Supply Chain/ Materials
Management
Patient Access
Providers’ Perceptio
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Current State Clinical Mobility Solutions - Deployed
14%
31%
36%
36%
36%
40%
43%
45%
45%
45%
48%
50%
52%
55%
62%
64%
69%
74%
76%
81%
Medication Administration
Portable medical devices
Images
EMR - Patient Information
Formularies
C linical Documentation
Medication Reconciliation
Inpatient C linical Alerts/Surveillance
CPOE
Charge Capture
C linical Analytics
C linical Content
Document Management
VoIP /telephony
E-prescribing
Home Health
Patient-Facing C linical Mobility Solutions
Referential Content
Telemedicine/Telehealth
Health Information Exchange
Providers’ Perceptio
nsMobility in Healthcare
Future Clinical Mobility Purchase Plans
12%
12%
17%
19%
21%
21%
24%
29%
29%
29%
31%
31%
33%
33%
36%
40%
43%
43%
48%
55%
Medication Administration
Portable medical devices
Images
EMR - Patient Information
Formularies
C linical Documentation
Medication Reconciliation
Inpatient C linical Alerts/Surveillance
CPOE
Charge Capture
Clinical Analytics
C linical Content
Document Management
VoIP /telephony
E-prescribing
Home Health
Patient-Facing C linical Mobility Solutions
Referential Content
Telemedicine/Telehealth
Health Information Exchange
• Interestingly, HIE Mobility solutions which were currently deployed by only 14% of participants – was the top mention for planned deployment.
Providers’ Perceptio
nsMobility in Healthcare
Current State - Administrative/Revenue Cycle/Supply Chain Mobility Solutions
7%
15%
19%
22%
26%
30%
37%
56%
Patient Check-In and Check-Out
Supply/ Inventory Management
Personal Contacts/ Calendars
Financial Analytics
Patient Scheduling
Patient-Facing Administrative Mobility Solutions
i.e., Self-Scheduling
Patient Access - Financial Counseling
RTLS - Asset Tracking, Patient Tracking, Staff Tracking
Mobility Solutions Deployed
• As you would expect, mobility solutions have been for personal contacts/ calendars/email followed by supply chain management mobility solutions.
Providers’ Perceptio
nsMobility in Healthcare
Future Administrative/Revenue Cycle/Supply Chain Mobility Purchase Plans
22%
26%
33%
33%
37%
37%
44%
63%
Patient Check-In and Check-Out
Supply/ Inventory Management
Personal Contacts/ Calendars
Financial Analytics
Patient Scheduling
Patient-Facing Administrative Mobility Solutions
i.e., Self-Scheduling
Patient Access - Financial Counseling
RTLS - Asset Tracking, Patient Tracking, Staff Tracking
Providers’ Perceptio
nsMobility in Healthcare
Perceived Market Leaders
6%
6%
8%
8%
10%
10%
21%
40%
Meditech
Apple
Unsure
McKesson
Cerner
Epic
IBM
Verizon
• Forty-percent (40%) of respondents were unsure
• Apple received the most recognition at twenty one percent (21%)
Q: “When you consider all of the vendors (hardware, software, carrier, etc.) that you're aware of that provide mobile technology solutions, who do you consider to be the market leaders?”
• There are many vendors that are focused on providing offerings in this space. However, there is no predominant player or leader perceived by providers.
Providers’ Perceptio
nsMobility in Healthcare
Market Channel Preference
• Overall, just over half of all respondents selected a “Vendor Solely Focused on
Developing Mobility Solutions”
• Forty-two percent of respondents selected “Current Acute/ Ambulatory EHR
Vendor or Core HIS Vendor”
52%
42% 42%
19%
Vendor Solely Focused on
Mobility Solutions
Current Acute or Ambulatory Care
EHR Vendor
Current Core HIS Vendor
Unsure
Q: “What type of organization would you like to obtain mobile technology
solutions from?”
Providers’ Perceptio
nsMobility in Healthcare
Key Technology Vendor Attributes
Q: “What are the key attributes you will look for in a vendor when selecting mobile technology solutions?
• The attributes perceived as “most important” to providers for a mobility vendor relationship are: “track record / proven solution” and “price”
Followed by – “reliability”, “integration/interoperabilty”, and “support”
Providers’ Perceptio
nsMobility in Healthcare
Decision Makers
17%
21%
25%
27%
33%
60%
69%
71%
CNO
CIO/ CTO
CEO
CFO
Leadership Representing End Users of the Mobile Technology
COO
CMO
Supply Chain/ Materials Management Leadership
• Over two thirds (71%) of
participants selected the
CEO as most influential
decision maker, closely
followed by CIO/CTO at
sixty-nine percent (69%)
• Supply Chain/ Materials
Management Leadership
received relatively low
consideration, at seventeen
percent (17%)
Q: “Which of the following roles within your organization have final purchase/ decision-making power regarding mobile technology purchases?”
Providers’ Perceptio
nsMobility in Healthcare
Key Business Drivers Motivating Adoption
• Mobile technology adoption is driven primarily by the following business
drivers within provider organizations by:
Q: “What are the key drivers motivating your organization’s adoption of mobile technology?”
Providers’ Perceptio
nsMobility in Healthcare
TRMC’s Mobility Environment Today
• Fixed Wireless Technologies
Bluetooth bar code scanners – meds administration RFID - temperature monitoring and asset tracking Supply chain/inventory control system – wireless handheld scanners Smart pumps - data uploaded to pump library by wireless technology)
• Mobile Wireless Technologies
Smartphones (Blackberry, Droid, iPhone) iPads for managers – (email, ED Tracking Board, Physician Portal) Mobile carts for bedside registration in ER and OB Telehealth on mobile carts Dash monitors for portable telemetry - mobile devices used for patient
monitoring Accucheck devices - mobile devices used to check the patient’s blood
sugar when docked transmits results to lab
Providers’ Perceptio
nsMobility in Healthcare
TRMC’s Mobility Direction for the Future
• Ultimately, “unified communications” and “collaboration” – first user community target is Nursing
• Integration of real-time communication services, such as
Instant messaging (chat) Presence information Telephony (including IP telephony) Video conferencing Data sharing (including web connected
electronic whiteboards aka IWB's or Interactive White Boards)
Call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Providers’ Perceptio
nsMobility in Healthcare
QUESTIONS?Submit your question to today’s speakers by typing your question into the box on the left side of your screen and then hitting ‘submit.’
If you have news or comments on this topic for the editors of Healthcare IT News, please email editor@healthcareitnews.com
Sponsored by:
Providers’ Perceptio
nsMobility in Healthcare
Let’s continue the conversation…
Please submit any questions not answered during the Q&A to:
Sponsored by:
Allison Norfleetallison@porterresearch.c
omVP Business Development
Porter Research
Cynthia Portercynthia@porterresearch.com
PresidentPorter Research
Lisa Reichard, RNlreichard@billian.com
Director Business DevelopmentBillian’s HealthDATA
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