healthy patient | health well done 3-step approach

How You Can Improve Patient Outcomes in The Environments You

BuildMarch 14th 2016

Your FacilitatorBS, EducationPM Certificate NYUMA – Integrative Medicine14 Year Healthcare Senior PM

Patient Experience In The Built Environment

AgendaChaos of Healthcare & YOUWhat keeps hospital CEO’s up at nightHWD Strategy

Healthy Patient Healthy TeamHealthy Project

Activity - using the SPA Communication ToolWrap-up

Compassionate CollaborativeInnovative

YOU

YOUTrustHumilityImportance of your jobDoing the right thingListen - Plan- Build

Affordable Care Act What CEO’s worry about Transparency & Report Card

Infection Prevention

Clinical Mindset

Extend health to 60 million AmericansGovernmental mandates patient safetyEstablishment of 22 New Federal AgenciesEnacted 3/23/2010 – 10 Phases to 2020

Affordable Care Act

Healthcare Reform ImplementationPatient Experience & Satisfaction ReadmissionRedesign Patient Care Delivery

CEO’s Worry About

JACHOHCAHPSPress GaneyInternet Transparency

Report Card

747 plane carries 524 passengers1939 people die per week from hospital acquired infections per year in the US

WHO July 2011Infection Prevention Risk Assessment

Do No Harm

Description of locationRisk GroupType of Impact

Route In and OutWork HoursHand Washing SinksElevatorsFire PlanRestricted Areas

ICRA- Impact Assessment

Communication with Doctors & NursesResponse of Hospital Staff CareRoom Was Always Clean & Quiet at NightPatient Safety – Do No Harm

Graded On

Hospital Score Card Information

Month to dateFiscal year to dateComparison from last yearCMS national average

SPA ToolsStoryPointApplication

Story Point ApplicationEP Cath Lab

Points

No Cables on the floorPatient centered started with Staff centeredDennis was organized and had a vision

Applications

DesignEight Technologies were integratedWork Flow

SPA ToolsStoryPointApplication

Wrap-Up

Compassionate- Patient & Wanting to Help

Collaborative- Team Communication

Innovative- The Process

How does this apply to your bio’s and

proposals?

The Guiding Principle

Health Well Done Strategy

Healthy Patient- compassionate

Healthy Team- collaborative

Healthy Project - innovative

Thank You!Email me with any

questions or commentscathy@Healthwelldone.com