how does marketing affect customer value
Post on 16-Aug-2015
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What is customer
value?
Customer value is the benefit that a customer will get from a product or service in comparison with its cost.
Purchasing energy efficient light bulbs has a customer value of saving money on electricity costs.
So, how does
marketing affect
customer value?
Is marketing only about selling?
Marketing begins in the initiation phase!
• Marketing actuates value creation and delivery.
The value chain effectively assists this process.
The following illustration is an agri-value chain; we can see how the final value of the product is affected!
Increasing value
A firm’s success largely depends upon the core business processes.
Companies nowadays outsource less critical resources and instead concentrate on the CORE
COMPETENCIES
• What are core competencies?
• How does outsourcing helps?
Core competencies make
up the essence of the
business and give a
competitive advantage!
Outsourcing relieves some
burden from the company and
lets it concentrate on 3 major
areas!
Product
design
Development
Conclusion:
• By adopting holistic marketing approach we can:
1.audit the value chain2.maximize value creation3.Improve the delivery process
Thus improve CUSTOMER VALUE!
Disclaimer:This presentation was created by Raminder Singh, Thapar University under an internship by Prof. Mathur, IIM Lucknow.
http://www.iiminternship.com/
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