how to boost profits and improve the customer experience

MANAGERS can manage staffing and productivity.

What’s in it for you?

Learn more about intelligent queue management.

CUSTOMERS know how long they’ll be waiting.

Using Queue Analytics Technologyto Improve the Customer Experience

http://www2.lavi.com/queue

How to BOOST PROFITS and Improve the Customer Experience

INTELLIGENT QUEUE MANAGEMENT

merchandising

organized line

clear waiting point

cue to the queuedashboard

mobile

digitalscreen

Your Queue Needs AttentionThe queue is the first and last interaction a customer may have with your business.

Businesses in the United States lose an estimated

in sales every year because of poor customer experiences.

GENESYS STUDY

Companies with a high customer service rating are

12xmore profitable than their competitors.

PIMS STRATEGIC PLANNING INSTITUTE

$83 billion

Intelligent Queue ManagementTraditional Queue Management

Intelligent queue management gives your queue what it needs.

An Eye on KPIs

Queue length

Waittime

Customercount

Arrival rate

Customer Flow In-the-Know

Proactive Management

Count people

How does it work?

www.lavi.com

Customers movethrough the queuing area

Map activity in and aroundthe queue

Gauge speed of service

Predict backups

Data is analyzedand reported

Turn guessing into planning

Keep customerexpectations in check

Control thequeuing experience

Queue management technology

measures activity

A Better Customer Experience Higher Profits

• Expectations in check

• Wait times under control

• Greater satisfaction

• Efficient service

• Higher productivity

• Less reneging

What are your options?

4 Queue Management Technologies

1. Infrared Dual Beam-Break Technology

Infrared sensors act like a virtual turnstyle, counting people and assessing directional movement as customers pass through.

4. Bluetooth/WiFi Technology

Uses a sample of the population to extrapolate data and involves tapping into the continuous signal sent out by individuals’ mobile phones.

3. Camera-Based Monitoring

Cameras placed around the queuing area count all customers in and out.

2. Thermal/Heat Mapping Technology

Detects the heat emitted by people as they pass under sensors. Resulting heat map shows patterns, trends, and directional movement of people.

USING QUEUE ANALYTICS TECHNOLOGY

Service rate

Open service points

Empty queues

ESTIMATED WAIT TIME

5 min