how to graduate from email support - tom moors

Post on 13-Jun-2015

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It can be a daunting challenge for an organization to transition from an embedded email culture to a more structured solution like JIRA Service Desk. This problem is compounded when external partners are involved. Through practical customer examples, we will cover how to iteratively graduate from email support, and set up a full-blown service desk.

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#atlassian

TOM MOORS • ACA IT-SOLUTIONS • @TOMMOORS

How to Graduate From Email Support

Belgium

#atlassian

Belgium 2 - USA 1

http://sacramento.cbslocal.com/2014/07/01/usa-ousted-from-world-cup-with-overtime-loss/

Who is Tom Moors?

Who is Tom Moors?

600mails per day

3,000mails per week

more than

12,000mails per month

Our Journey

S e c o n d a r y S c h o o l

U n i v e r s i t y

P r i m a r y S c h o o l

N u r s e r y S c h o o l

#atlassian

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S u p p o r t

Our Journey

S e c o n d a r y S c h o o l

U n i v e r s i t y

P r i m a r y S c h o o l

N u r s e r y S c h o o l

S u p p o r t

Our Journey

S e c o n d a r y S c h o o l

U n i v e r s i t y

P r i m a r y S c h o o l

N u r s e r y S c h o o l

#atlassian

https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

<< Workflow >>

https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner

Combine FlowsValiantys Exocet

Create on Transition for JIRA

S u p p o r t

Our Journey

S e c o n d a r y S c h o o l

U n i v e r s i t y

P r i m a r y S c h o o l

N u r s e r y S c h o o l

#atlassian

https://www.flickr.com/photos/100095819@N06/14318481807

#atlassian

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#atlassian

https://www.flickr.com/photos/knecke/4117277868https://www.flickr.com/photos/stevebond/

https://www.flickr.com/photos/29487767@N02/2855271953

<< Improved portal >>

http

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Facebook Like Icon from Vector.me

<< Data-driven change >>

https://www.flickr.com/photos/wwarby/4915969081

TOM MOORS • ACA IT-SOLUTIONS • TOM.MOORS@ACA-IT.BE • @TOMMOORS

Thank you!blogs.aca-it.be

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