how to graduate from email support - tom moors
DESCRIPTION
It can be a daunting challenge for an organization to transition from an embedded email culture to a more structured solution like JIRA Service Desk. This problem is compounded when external partners are involved. Through practical customer examples, we will cover how to iteratively graduate from email support, and set up a full-blown service desk.TRANSCRIPT
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TOM MOORS • ACA IT-SOLUTIONS • @TOMMOORS
How to Graduate From Email Support
Belgium
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Belgium 2 - USA 1
http://sacramento.cbslocal.com/2014/07/01/usa-ousted-from-world-cup-with-overtime-loss/
Who is Tom Moors?
Who is Tom Moors?
600mails per day
3,000mails per week
more than
12,000mails per month
Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
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S u p p o r t
Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
S u p p o r t
Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
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https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui
<< Workflow >>
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Create on Transition for JIRA
S u p p o r t
Our Journey
S e c o n d a r y S c h o o l
U n i v e r s i t y
P r i m a r y S c h o o l
N u r s e r y S c h o o l
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S u p p o r t
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https://www.flickr.com/photos/knecke/4117277868https://www.flickr.com/photos/stevebond/
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TOM MOORS • ACA IT-SOLUTIONS • [email protected] • @TOMMOORS
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