how to improve sharepoint user adoption

sharepointmaven.com @gregoryzelfond

HOW TO IMPROVESHAREPOINT USER ADOPTION:

PRACTICAL TIPS &INDUSTRY BEST PRACTICES

sharepointmaven.com @gregoryzelfondsharepointmaven.com @gregoryzelfond

About Me

Gregory Zelfond 10+ years of experience with SharePoint Huge SharePoint Advocate, blogger Love to solve business problems using code-free, out of

the box SharePoint configurations Owner of SharePoint Maven (sharepointmaven.com)

About SharePoint Maven

I HELP ORGANIZATIONS TO UNLOCK THE POWER OF SHAREPOINT

MIGRATION CONSULTING TRAINING

Agenda

– Causes of poor User Adoption

– 20 User Adoption Techniques

– Q & A

Heard this before?

SharePoint sucks!

I hate SharePoint!

SharePoint is slow!

I am going back to DropBox!

Where the @#$& do I click?

SharePoint User

Adoption is like

marriage…

Once honeymoon

is over…

CAUSES OF POOR

USER ADOPTION

Causes of poor User Adoption

Obstacles that slow you down– Change in technology

– Change in business process (behavior)

Human Factors– People come from different educational background

– People have different ways to adopt to change

– People are at different levels of mental state

– People have their personal egos

– Company Culture

TECHNIQUES

BEFORE

IMPLEMENTATION…

Technique # 1

Get Senior Leadership buy-in

Technique # 2

Do the SharePoint Demo first!

Technique # 3

Implement SharePoint in Phases

Technique # 4

Designate a Project Manager/Lead

DURING

IMPLEMENTATION…

Technique # 5

Don’t recreate structure from old SharePoint or network drive!

Technique # 6

Lead by Example

Technique # 7

Communication, Communication…

Technique # 8

Identify Power Users

Technique # 9

Don’t ignore Training

Technique # 10

Every site must have an owner!

Technique # 11

Build simple & intuitive sites

Technique # 12

Build an easy feedback mechanism

Technique # 13

Move your business to SharePoint

Technique # 14

Build easy navigation

Technique # 15

Don’t turn every SharePoint &

Office 365 feature on

Technique # 16

Spice it up with some Branding

Technique # 17

Think like an End User

IMPLEMENTATION…

Technique # 18

Be ready for a lot of hand-holding

Technique # 19

Keep content fresh

Technique # 20

SharePoint Implementation is not a project. It is an ongoing Operations!

TECHNIQUE

Technique # 21

Stop thinking of SharePoint as an IT“thing”. It is a Business “thing”.

In other words, DO NOT let your IT manage SharePoint roll-out in your organization. You (Business) MUST OWN IT.

Need help with SharePoint?

SharePoint Site Configuration and Customization

Document Migration to SharePoint

SharePoint Implementation Strategy

SharePoint Training

SharePoint User Adoption

SharePoint Governance

SharePoint Project Management

THANK YOU!

Visit: sharepointmaven.com

Email: greg@sharepointmaven.com

Follow: @gregoryzelfond

Connect: linkedin.com/company/sharepoint-maven

View: www.slideshare.net/gzelfond

Get in touch if you have questions

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