how xerox services is driving learning culture with new l&d technologies

How Xerox Services is Driving Learning Culture with New L&D Technologies

Dani JohnsonVP Learning Research

Bersin by Deloitte,

Deloitte Consulting LLP

Todd TauberVP Product Marketing

Degreed

Kerry Hearns-SmithVP Learning Strategy & Delivery

Xerox Global Learning Services

Market-leading Research

Human Resources: Transforming HR into a business-relevant strategic partner

Talent Management: Developing world-class integrated talent management strategies

Leadership Development: Building better leaders to drive business performance

Learning & Development: Creating effective learning functions that drive measureable impact

Talent Acquisition: Identifying and recruiting top talent to fuel growth

Tools & Technology: Driving competitive advantage through investments in HCM Technologies

Bersin by Deloitte is a leading provider of practical research, benchmarking tools, models, strategies, insights

and advisory services — all designed to help human capital leaders and their organizations drive exceptional

business results.

Bersin by Deloitte can help organizations perform more effectively in six critical areas:

• The organization’s perspective (Dani)

• The learner’s perspective (Todd)

• Xerox Services’ perspective (Kerry)

Today’s Agenda

The Organization’s Perspective

Dani Johnson, Bersin by Deloitte

The business’s perceptions of L&D aren’t great.Into the Spotlight

We need to

reinvent

the learning

experience

L&D’s

Capability

Gap tripled

from 2014 to

see L&D as

a top-3 issue

(up from

#8 last year)

2015 Deloitte Global Human Capital Trends, n=3,200, Organizations > 1,000 employees

Solution? Make learning continuous.

Immediate

What do I need to support

my success in the moment?

Intermediate

What do I need to grow

in my current role?

TransitionalWhat do I need to grow

in my career?

Source: The Learning Architecture: Defining and Enabling Continuous Learning, Bersin by Deloitte /

David Mallon, Dani Johnson, May 2014

Continuous learning

takes new methods.

Source: Reimagining L&D Capabilities to Drive Continuous

Learning, Bersin by Deloitte / Dani Johnson, March 2015

Continuous

learning also

takes new

technologies.

Source: Bersin by Deloitte / Dani Johnson, March 2015

Context engines are the future (content’s royalty is exaggerated)

Usability is not the same as learner experience; know learners

Video is assumed

WIFTO: Analytics

Consolidation: is the pendulum swinging away?

Five trends so far…

Scenario 1: LMS is central to all other systems.

Classroom

Support

Technology

Content

Authoring

Content

Technology

Scenario 2: LMS and context & experience engine exist side by side.

Classroom

Support

Context &

Experience

Engine

Content

Authoring

Content

TechnologyOther

Technology

Scenario 3: LMS replaced by content & experience engine.

Classroom

Support

Context &

Experience

Engine

Content

Authoring

Content

TechnologyOther

Technology

The Learner’s Perspective

Todd Tauber

Xerox Services Perspective

Kerry Hearns-Smith

Xerox Global Learning Services—Client XeroxDelivering human performance solutions through innovative approaches to learning design,

delivery and technology.

Driving Learner-Centric Learning

November 4, 2015 Xerox Confidential and Proprietary28

Xerox Services University (XSU)

Common Business Challenges!

1Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/20142 SHRM research

Cost to replace an

employee is 50% to 250%

of annual salary and

benefits.2

1. Lack of employee longevity/loyalty

2. Lack of adequate leadership

3. Lack of adequate technology

4. Lack of skilled talent1

Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/2014

Employees’ Concerns for their Future

For employees,

obsolescence is

a bigger concern

than layoffs

“enable

my future

success”

Employees&

The Business

1. Formal and compliance learning

2. Informal, self-directed learning

Percent of learning used on the job:

David Grebow, Founder, IBM Institute for Advanced Learning

1. Formal and compliance learning

2. Informal, self-directed learning

Percent of typical corporate spending:

With XSU, we mix formal and

informal learning formats and deliver

micro, self-directed learning.

Employees&

The Business

“In the long run, the only sustainable competitive advantage is your organization’s

ability to learn faster than the competition.”

Peter Senge

Director of Organizational Learning at MIT Sloan

“Xerox...an employer of choice, a great place to work

and a place where intangible innovation is the norm.”

Ursula Burns

Engaged employees…

who rapidly deliver results and create business value,

as they influence colleagues, leaders, and clients.

They are ready for the next challenge.

Focused leaders…

who spend less time on recruiting and onboarding

more time and skills growing business and profit

who develop employees for performance.

They are ready for the next challenge.

Imagine

We’re on our way…insightful, innovative

learning on-demand

The Commons

• Collaborative

• Supporting

• Social

• Learning communities

• Competency-based

Our People

• 100,000+ global learners

• Diverse set of learners and generations

• Building a culture of continuous learning

Process

• Transformational

• Intuitive

• Curated

• Adaptive to individual and business needs

Technology

• Delivers the 70:20:10 learning experience

• Interoperable, integrated, and mobile

• Built for scale and disruption

Experience

• Personalized

• Competency-based learning

• Short-form content

• On-demand

• Social and collaborative

Informal LearningInformal CoachingNetworking

The 2020 Learner Experience

What are the components

of effective learning?

Performance

Enablement

Research and

ResourcesNext role

development

Onboarding

Experience

Formal

Learning

Self-directed

learning &

reflection

Collaboration

What are the components

of effective learning?

The 2020 Learner ExperienceOnboarding OLC

Performance

Enablement

Research and

ResourcesNext role

development

Experience

Formal

Learning

Self-directed

learning &

reflection

Collaboration

Onboarding

Performance

Enablement

Research and

ResourcesNext role

development

Onboarding

Experience

Formal

Learning

Self-directed

learning &

reflection

Collaboration

Learning pathways to

Learning

The 2020 Learner ExperienceCollaborate and share

Performance

Enablement

Research and

ResourcesNext role

development

Onboarding

Experience

Formal

Learning

Self-directed

learning &

reflection

Collaboration

Set pathways and explore

new ones

Performance

Enablement

Research and

ResourcesNext role

development

Onboarding

Experience

Formal

Learning

Self-directed

learning &

reflection

Collaboration

The 2020 Learner ExperienceExplore, think, grow

Use business

resources and

content to create a

path.Performance

Enablement

Research and

ResourcesNext role

development

Onboarding

Experience

Formal

Learning

Self-directed

learning &

reflection

Collaboration

Performance

Enablement

Research and

ResourcesNext role

development

Onboarding

Experience

Formal

Learning

Self-directed

learning &

reflection

Collaboration

Learning everyday

Performance

Enablement

Research and

ResourcesNext role

development

Onboarding

Experience

Formal

Learning

Self-directed

learning &

reflection

Collaboration

Performance enablement,

feedback, and coaching

The 2020 Learner ExperienceWhat’s next?

Performance

Enablement

Research and

ResourcesNext role

development

Onboarding

Experience

Formal

Learning

Self-directed

learning &

reflection

Collaboration

“Xerox... an employer of choice,

a great place to work, and a place

where intangible innovation is the

norm.” Ursula Burns

Solution:

Xerox can fulfill Ursula’s vision

and sustain a competitive

advantage by shifting to a

learning culture.

Challenge:

“Culture eats strategy for

breakfast.” (Peter Drucker)

Imperative:

Shift the culture via XSU—

pathways, the Commons, and

How do we power effective learning?

XSU – Powered by pathways, The Commons, and You

November 4, 201547

Learner-Driven Engaged Collaborative Aligned Optimized

Xerox Confidential and Proprietary

November 4, 201548

Learner-Driven Engaged Collaborative OptimizedAligned

“Control leads

to compliance;

autonomy

leads to

engagement.”

Daniel Pink

Your profile starts your learning:

• Settings—What do I want to learn?

• Within the capability framework driven by competencies and the

learner

Profile Building—Education and Work Experience

• Education and Work Experience

• Collection—learning assets you have already explored

• Insights—overall view of your experience, education, and learning

Notifications

• Who is following you

• Goals you have been assigned

Learner Driven

November 4, 201549 Xerox Confidential and Proprietary

Learner Driven – Profile Insights

November 4, 201550

Features Homepage

November 4, 201551

Highly engaged organizations

have the potential to decrease

employee turnover by 87%.

“According to the research data compiled by Bersin

by Deloitte, one of the most important factors in a

highly engaged company is the strength of its learning

programs.” June 2015 CLO

The Dashboard guides your learning:

• Today’s Learning—What you might be interested in, driven by

competencies

• Learning Queue—What you want to learn—You placed the asset

• Recommendations Page—Recommendations made by colleagues

Engaged

November 4, 201552

Human Capital Institute

November 4, 201553

Groups

• Having discussions within a group.

• Collaborating to build pathways of learning.

• Sharing comments on articles or other learning assets.

Ability to follow other learners for

mentoring opportunities

Collaborative

November 4, 201555

Collaboration in the Commons

November 4, 201556

Business-driven pathways for your learning:

• Learners are able to search for and consume assets that are

aligned with our competencies.

• Pre-built pathways exist that are based on our key

competencies.

• Learners are able to copy pre-built pathways to meet their

needs, as well as the needs of their teams and/or clients.

• Learners can create pathways aligned with our key

competencies.

Aligned

November 4, 201558

Imagine, XSU will enable you to…

• Harness the power of the Internet and the vast resources

available through our internal sites.

• Make sense of the mountains of information from both external

and internal sources.

Optimized

November 4, 201559

“We deal with mountains of information and it is coming

at us at dizzying speed and in ever great volume...

information is power.” Ursula Burns

Learning culture is our new imperative…

where collaboration and coaching is expected,

and curated business content simplifies information overload.

Employee engagement is our new norm

in a learner-driven environment

aligned to our business needs

that delivers results.

Sustaining a competitive advantageis within our reach.

Powering our potential.

Q&ATodd Tauber

VP Product Marketing

Degreed

todd@degreed.com

@toddtauber

Dani Johnson

VP L&D Research

Bersin by Deloitte

Deloitte Consulting LLP

danjohnson@deloitte.com

@danij2

Kerry Hearns-Smith

VP Learning Strategy & Delivery

Xerox Global Learning Services

how xerox services is driving learning culture with new l&d technologies

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