hrm final july & jan 2007

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r l fm - ful o?

SNB3023 GAB3053

SECTION

[25Marks]

Answer LLquestions.

A year go, ommy eewaspfomoteds hehumanesource anagertTech-

l\,4icrodn.Bhd. n Kuala umpur. ommy asa mechanicalngineerndhad

nevef eceiveclormalrainlngn humanesource anagementHRM) Before

hetookoverthe osi t ion,heformer Rmanager,ubaidah'pent3 months

orientatingim o theduties f theposition. e eltvery onfidentbouthe ob

when e inallyook t over romZubaidah

With ncreasedressureo cutcostand o be competitiven a global conomy'

the managing irector,\,4r. alman, ants he HR departmento addvalue

Tommysprepafingo meetwithMr'Salman,o discuss atterselatedoHRM'

Explain o lvlf. Salmanhow HRM contributeso an organization's

performance.

[3 marks]

2.

3.

l\,4anyoung, ell-educatedT professionalsave eft he

Salmans veryunhappywithhis ecentrend Suggest

THREE 3) HRI\.4racticeshat are crucial o attract

professionalshoarecurrenilyn hemarket emand'

company.vr.

to Mr. Salman

and retain T

[9 marks]

DescribeWo (2)skills eededorTommyo succeedn hisnewposition

asa HRmanagern hecompany.

[4mafks]

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3. a. 'Staffmorales owand hey eemo

thanbefore. amveryconcerned...

I want o know heir atisfactionevell\y'r.amasaki,hemanagingirector

in l\y'elaka.

SNB3023 GAB3053

be essmotivatedo perform

Somethingeedsobedonel

and wantresultsastl" aidof a manufacturingompany

b.

Explain hatobwithdrawals.

[2 marks]

ii. Discussany TWO (2) conditionshat may cause ob

dissatisfactionnorganizations.

[4marks]

iii. SuggestWO 2)exampleshatmay ndicatehata person

maybeexperiencingobwithdrawal.

[4marks]

iv. Suggesto l\4r. amasaki HREE 3) ways or etfectively

nreasuringmployeeatisfactionnhisorganization.

[6marks]

Explainhe "hot-stoveule" and he 'progresslyeiscipline"

sYstem.

[6marks]

In youropinion, hichapproachs moreeffective?ustify

Your iew.

13marksl

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SNB3023 GAB 053

a. Kaysem ompany td.would ike o do obs estructuringn order

to improveorganizationalfficiencyand employeesatisfaction.

Advisehecompany'sEOon howhiscompanyanachievehis

from heergonomicerspective.

[4marks]

b. Assume ouare assignedo forecast uman esource eeds or a

company.DiscussheTHREE3)etementsf the HR orecasting

modelhat ou hould onsidernmakinghedecision.

[9marks]

TheHRmanagernAnwar ssociateseels hathe urgentlyeeds

to do somethingo reduce igh urnoverate of his company.

Accordingo the results f a recent urvey, mployeesave ow ob

satisfactionue o poorob design rom hebehavioralerspective.

i. Suggest o the HR managerany THREE (3) job

characteristics,s suggestedy HackmanndOldham,hat

a obshould ave o maket morenterestingndmotivating.

[6 marks]

ii. Choose job and provideONE(1) practical xampleor

each f the obcharacteristicsentionednQ2c(i).

16marksl

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