human vs. machine - servicenow...the global cio point of view 67% 33% 17% 41% 33% 35% 15% human vs....

The Global CIO Point of View

67%

33%

17%

41%

33%

35%

15%

Human vs. Machine

Humans will increasingly work side-by-side with intelligent machines, improving the speed, accuracy, and growth of businesses.

Chief Information O�cers are central to this transformation.

We surveyed 500 CIOs across 11 countries and 25 industries to uncover how organizations are adopting machine learning, how

automation is changing work, and how first movers are gaining a competitive edge.

An elite group of CIOs that comprise10%of the survey sample are ahead of peers in leading transformative change in their organizations. We call them “first movers.”

Learn more at servicenow.com/cio.

FIRST MOVERS EVERYONE ELSE

Expect decision automation tosupport top-line growth

Say automating routine processes willbe important to the success of theorganization over next three years

Developed policies for ensuring the accuracy of data

Developed methods of monitoringmistakes made by machines

Developed a roadmap for futurebusiness process changes

Redefined job descriptions to focus on work with machines

Set plans for workforce size and role changes