ia, data, iot, identity th february 2019 key levers of the ......and processing all enterprise data....

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IA, Data, IoT, Identity key levers of the digital transformation

Patrice SLUPOWSKI

SVP Digital Innovation

@slupowski

11th February 2019

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« Software is eating the world »

« The IoT will become the internet of everything »

« Data is the new oil »

« Cybercrime is the modern-Day mafia »

« AI is the new UI »

« Immersion is the new revolution »

« Real time is too late »

« Future of apps is no app »

« Power is switching from institutions to communities »

« Everything as a service »

« Silicon is back »

8.38 billion connected devices

for

7.5

billion people on Earth

in 2017 (source: Gartner)

21 billion connected devices

worldwide in 2020 (source: Gartner)

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Objects

Services

Vision of IoT

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Internet of Things Big Data

Internet of Data

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Internet of Data

Energy Insurance Transport Retail Industry Bank

A world of ecosystems

Car Kitchen

Health

Home

Agriculture

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Customer interactions of tomorrow

AI

is

the

new

UI

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only 4 domains for AI …

natural language processing -> assistants, chatbots, …

computer vision -> radiology, self driving cars, identity check …

data pattern and correlation identification -> smart data, fast data, trading, …

games with well-known rules -> chess, go …

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What is the most used feature on any website or app?

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Password is dead

Friction is

everywhere

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So many passwords…

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The IoT will densify the internet by a factor of 15

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So many devices to choose from…

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But hang on, where is my data?!

In the cloud

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But hang on, where is my data???

In the cloudS

Data

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Sleep tracking

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Behavior change will be the killer-app of the IoT

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7 000 000 ~ 1%

Polyarthritis

“Can we identify a behavior change

in the daily activity of patients suffering from polyarthritis by

analyzing activity trackers data ?”

+15 000 000 data

170 patients - 3 months

Khiops ©

Datavenue 1

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28 Confidentiel Orange

confidential Orange 29

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Privacy

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GDPR: General Data Protection Regulation

Harmonized framework

Extraterritorial application

Explicit and positive consent

Right to be forgotten

Personal Data Portability

Profiling

Privacy by design

Data leaks notifications

Data Protection Officer nomination

Potential fines for data security breaches (up to 4 % of overall turnover)

Creation of the European Data Protection Board

Application from May 25th 2018

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Users Data must belong to Users

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My building has been hacked

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Future of Digital Identity will be strong, frictionless and multi-factor

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France is moving forward for the access to public services

impôts.gouv.fr for taxes

France Connect, it is 3M+ unique users from the launch 18 months ago and an objective of 10M before end of 2018

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Simplify and secure the customer identification journey

Orange ID eases account creation process by limiting fraud

on identity, with the guarantee to obtain reliable data

directly connected to the customer Orange account

2 use cases

automatic form-filling and account creation

consistence check with

personal identification data

Form filling Check ID 2 1

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Orange ID (Check & Go) General Overview

Form Filling API

Check ID API

Location Check API

Network Info / Sim Swap API

Identity Information

Last name, First name, Date of birth,

Postal address,

Email address …

Account Info

Post/Pre-paid, personal/corporate,

date,

LineType,

AccountStatus, bills

Device Info

Device info vendor

Device model

Capability Enabled

IsLost (flag Y/N)

IsStolen (flag Y/N)

Network Info

MNO name, type

Caller line ID (name associated to MSISDN)

Network Location (roaming, cell, hotspot)

Active session,

IT

Ch

ec

k &

Go

AP

I’S

e-Commerce, mobile applications, e-Financial Services, etc..

Authentication Login/Passord or Mobile Connect or semi-implicit or SMS URL or SMS OTP

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Data Share, from aggregation to interactions

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API’s from Orange

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Power is switching from Institutions to Communities

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Everything as a service

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Silicon is back

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https://www.youtube.com/watch?v=KJRZTkttgLw

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« Software is eating the world »

« The IoT will become the internet of everything »

« Data is the new oil »

« Cybercrime is the modern-Day mafia »

« AI is the new UI »

« Immersion is the new revolution »

« Real time is too late »

« Future of apps is no app »

« Power is switching from institutions to communities »

« Everything as a service »

« Silicon is back »

55 Interne Orange

The main levers of the digital transformation are linked together

IA thanks to

- hardware improvement - data proliferation

IoT through

ecosystems EaaS

Customer Experience Management

through - chatbot (UI) - personalisation (Real Time)

Security through

- privacy protection (GDPR) - digital identity management

Blockchain contributes to

contributes to

causes causes

requires

A P I s

enable

56 Interne Orange

TMF must answer to the business requirements

Business requirements TMF answers?

Build a flexible digital environment: - Multi-channel,

- TTM,

- Data shaped and IA augmented.

Open Digital Architecture brings flexibility thx to - loose coupling between « Engagement

Management » and Back-Ends, - loose coupling between commercial,

functional and technical catalogues, - an « Intelligence Management » for gathering

and processing all enterprise data.

Move to an « Everything as a Service » approach Open APIs (management, technical…) Any other suggestion?

Improve the Customer Experience: - personalization, - chatbots (UI), - etc.

Any suggestion?

Positioning in the value chain « IoT / edge computing / 5G »? (ecosystems)

Fiware partnership, CurateFx, BOS initiative (addressing Real Time, Network Slicing…)

Reinforce security & privacy Digital identity: define / operationalize / protect it Any other suggestion?

57 Interne Orange

TMF must build from their existing assets

Reference frameworks: that makes TMF world-renowned -> eTOM, SID, ODA, etc.

Functional framework… Reference implementations: that makes TMF concrete, credible and useful -> Open APIs

BOS…

Catalysts: where business stakes can be addressed -> Smart Cities, Smart Home, Blockchain… TMF value is through collaboration, open innovation and ecosystem enablement

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and beyond ?

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No more drivers ?

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Thank you.

patrice.slupowski@orange.com