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AN ANGRY CUSTOMER

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The Good and Evil of Email

Ten Minute Tips withCEO and Founder Mark Stutrud

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Creating your email password

Weak Passwords leave us wide open for hackers. Ilovemykids; beerisgreat; footballisbetter are NOT

good passwords. Create a password to your email that includes

special characters (*, &, %, etc.), numbers AND letters. I%L^M(K)98716 is a great password

Use of email Work-related issues only No personal email No forwarding of viruses, chain letters,

or information that the addressee should not see.

No use of company email to do work for a second job

PERSONAL EMAIL

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POOR SPELLING=LESS CREDIBILITY

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CAPITAL LETTERS=SHOUTING

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What is wrong with this email? Avoid abbreviations

(LOL, etc.) Avoid emoticons with

business email Do not speak against

other coworkers or customers in e-mail

Use polite, professional language

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Email signature—Bad example Do not Include…

Hobbies/Interests; Quotes; “Frilly Fonts”

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Email Signature—Good Example Include…

Full name Job Position Email address Phone Number

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Other important email reminders Address the person professionally Respond within 24 hours Keep emails concise

Who What Where When Thanks

Other important email tips Be clear who should take action on the email Avoid reply all messages Include a detailed subject line of 3-5 words Use active, not passive, language Do not open email that looks unfamiliar (SPAM)

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SPEEDY AND ACCURATE DELIVERY

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Keep the excellent beer coming—Keep our customers happy

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