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IMPACT SOURCING IN AFRICA

How the e-services industry is bringing inclusivity to a new generation

Dimitri Zakharov, CEO | www.impactenterprises.org | +1.917.720.3454

About Impact Enterprises

working across

Growth Start Ups Front Office Back Office Research Firms

Impact Enterprises is the first socially-conscious outsourcing company in Zambia.

We work with

E-Commerce

Data Mining

Career Services

Digital Marketing

Video/Audio

Social Media

SaaS

Fashion

Travel

Education

Applications

Field Studies

Service Profile

Lead Generation Content Moderation

Pipeline Creation

Business Profiling

Outreach

Media Processing

Social Media Management

Tagging & Indexing

Content Enrichment

Order Management Data Entry

Invoice Processing

Shipment Tracking

Claims Processing

Customer Response

Document Digitization

Information Extraction

Data Enrichment

BPO Industry

Impact Sourcing Sector

12% of overall $104B BPO industry

Growing at 11% per year

Source: Everest Group, “The Case for Impact Sourcing”, Sept 2014

Bringing sustainable employment to underserved communities through outsourcing

Impact Sourcing

Impact Sourcing Globally

First in Zambia

Source: Zambian Central Statistical Office, “Living Conditions Monitoring Survey”, 2010

59% youth ages 20-24 are unemployed

1.7 million youth looking for work

83% support an average

3.5 people

Measuring Our Impact

Source: Impact Enterprises, Bi-Annual Employee Survey, Dec 2014, July 2015

51% employees

are female

57% first formal

job

130+ employees hired

to date

Need for Diversity

Technology services sector provides increasing worker productivity

Requires less FDI than mining or manufacturing

3 Years

Copper vs Kwacha

-61%

Zambia heavily reliant on one commodity

Source: Capital IQ

Value of Impact Sourcing

Source: Everest Group, “The Case for Impact Sourcing”, Sept 2014

Better Value

4-40% savings compared to

traditional outsourcing

New Pool of Talent

More Committed Employees Proven, Reliable Results

Knowledge of local markets

15-40% lower attrition than traditional BPO

Track record of meeting SLA results

Creating Valuable Jobs

74% increase in average income

92% better chance of getting a new job

Source: Impact Enterprises, Bi-Annual Employee Survey, Dec 2014, July 2015

“My job has opened up my mind to how people run their businesses in the other countries.”

The Challenge

A Changing Mindset

Phase II - Company

Work in teams

Work stability

Choice of career

Work/life balance

Phase III - Freelancer

Individually competitive

Market sensitive

Choice of work

Blending work/life

“I now understand how to survive in a corporate world.”

Responsibility

Phase I - Individual

Solitary

Unstable work

No choice of career

Work dominated life

Mutual Stakeholder Dialogue

Impact Sourcing

Employers

Educational Institutions

Government

Customers

Civil Social Organizations

Impacting communities locally

Creating market opportunities globally

The Next Step

Eastern Zambia’s first tech hub

www.impactenterprises.org @ImpactBPO info@impactenterprises.org

Pioneering socially conscious outsourcing in Africa

Dimitri Zakharov dimitri@impactenterprises.org +1.917.720.3454