introducing customer experience the work of jisc collections in the uk library content &...

Introducing customer experienceThe work of Jisc Collections in the UK

Library Content & Licensing

Agenda

»About Jisc Collections

»Jisc Collections and Access Management› Policy› Practice

»Beyond subscription resources› Library Support Services

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Our purpose

Enabling the widest and most unrestricted access to extensive collections of knowledge and information…

Saving institutions time and money in the management, negotiation and licensing of digital content from publishers and content owners

About Jisc Collections

»450 agreements for e-resources

»650+ members – universities and colleges

»9,000 subscriptions worth +£25million

»Annual savings to institutions of +£70million

Jisc Collections and Access Management

Historical interest from Jisc

Requirement of Jisc Services

Negotiation Criteria

The policy perspective

Why is it important?

»Access›Value for money›Everywhere, all the time›You control your Authorised Users

Why is it important?

»Security›Reduces the risk of infringement

›Promotes confidence in move to ‘e’

Why is it important?

»Standards based› International acceptance› International adoption

Why is it important?

»Independence›Not tied to one supplier›Not only about library stuff!

How did we do it?

»Essential element of negotiation criteria›FIM as requirement for agreement

How did we do it?

“provide access to the Material by UK Access Management Federation for Education and

Research compliant technologies as a member of /and to join the UK Access Management

Federation for Education and Research, subject to securing any necessary permissions, licences or consents (including, without limitation, any necessary permissions, licences or consents in

respect of Intellectual Property Rights).”

Jisc Model Licence

What won’t it do?

»Tell you who your users are»Save you loads of money on subscriptions

KB+ JUSP Jisc Collections

CopacSUNCAT

Customer Support

Keeper’s Registry

Jisc Library Support Services

Investigating new content

Acquiring new content

Implementing access to content

Ongoing evaluation

Annual Review Cancellation and Replacement

Preservation

Collections Management

Library Functions

Archives Hub

Monitor LAMPCopacCM

Accessioning & Cataloguing

Library Support Services

Thank you

Liam Earney

www.jisc-collections.ac.uk