it governance drivers of process maturity roger debreceny school of accountancy shidler college of...
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IT Governance Drivers of Process Maturity
Roger DebrecenySchool of AccountancyShidler College of Businessrogersd@hawaii.edu
Glen L GrayCalifornia State University at Northridgeglen.gray@csun.edu
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OMG, a year’s work in 15 minutes!!?!
Off we go ..
Which comes first?
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Which comes first?
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Maturity?
Governance?
1
42
35
Research Questions
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Dimensions of IT Governance
Dimensions of Process Maturity
Pro
cess
es
Matu
rity Time
Alignment
Structu
re
Com
plian
ce
OK, LHS FIRST
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5Process maturity
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Enterprise Architecture is what, exactly?
1 3
Winning seven Tours
is easy compared
with getting to Level 5!
The coach has a plan we follow in every
game
Process Maturity
We use CobiT as the foundation for process definitions
All 34 processes, from strategy to tactics to delivery
The CobiT implementation of CMM
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Plan Organize
Acquire and Implement
Deliver and Support
Monitor andEvaluate
Attributes
Levels
Generic Maturity Model
The Methodology-Process Maturity
Identify process owner(s) for each of the 34 processes
Meet with each of the process owners Introduce the control objectives behind each of the
processes Ask them to self-assess maturity on each of the six
dimensions of process maturity Each interview takes from 0.5 1.5hours From five to fifteen interviews per entity
NOW THE RHS
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The Methodology-IT Governance
Interview the CIO using structured questionnaire Assess all aspects of governance/environment
Organization of IT
Level of compliance
Strategic importance
of IT Technology
Business/IT alignment Rate of
change
The Study
Large field study of 51 organizations Medium size to very large
International Germany/Austria 14 USA 17 Canada 4 Singapore 4 Mexico 4 Philippines 9
RESULTS
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The Big Picture on the LHS
2.22.5 2.3 2.0
PO AI DS ME
Data reduction prior to regression
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Maturity
450+ data
points
Governance250+ data points
RHS Variables
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CENTRAL Centralized IT organizationsDECENTRAL
Decentralized IT organizations
OUTSOURCE
Level of outsourcing
STRATEGY Business/IT alignment – “strategy” VISION Business/IT alignment – “vision”RISK Management of risk ENVIRON IT environmentSIZE Size: factorized from personnel, servers and
clients. SWARE Software complexityHWARE Hardware complexityDEVT Level of development of country
Results
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CENTRAL Centralized IT organizationsDECENTRAL
Decentralized IT organizations
OUTSOURCE
Level of outsourcing
STRATEGY Business/IT alignment – “strategy” VISION Business/IT alignment – “vision”RISK Management of risk ENVIRON IT environmentSIZE Size: factorized from personnel, servers and
clients. SWARE Software complexityHWARE Hardware complexityDEVT Level of development of country
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Whew!
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