it service continuity management report : week - xx> date: dd-mon-yyyy
Post on 11-Jan-2016
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<Client Logo>
IT Service Continuity Management Report
<Phase> : Week - XX>Date: DD-MON-YYYY
Agenda
IT Service Continuity Dashboard % No. of tests passed % No. of passes in the survey conducted Effectiveness of planning
SLA Compliance Achievements Top 5 Critical Service Continuity Issues Challenges Action Forward
% of Tests Passed
Note : Refer Standards and Technical Guidelines for editable format
0
2
4
6
8
10
12
14
May-07
Jun-07
Jul-0
7
Aug-07
Sep-07
Oct-07
Nov-07
Dec-07
Jan-08
Feb-08
Mar-08
Apr-08
May-08
% Test Passed
Continuity Drills Conducted
Continuity Drills Passed
May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08Continuity Drills Conducted 10 11 1 12 14 10 12 11 1 14 1 11 10Continuity Drills Passed 9 11 1 1 12 9 1 11 1 12 1 11 9
% No. of passes in the survey conducted
Effectiveness of Planning
Note : Refer Standards and Technical Guidelines for editable format
0
2
4
6
8
10
12
14
16
18
20
May-07
Jun-07
Jul-0
7
Aug-07
Sep-07
Oct-07
Nov-07
Dec-07
Jan-08
Feb-08
Mar-08
Apr-08
May-08
Effectiveness of Plannig
Continuity Drills Planned
Continuity Drills Conducted
May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08Continuity Drills Planned 10 11 1 12 15 10 12 11 1 14 1 11 10Continuity Drills Conducted 9 11 1 1 20 9 1 11 1 12 1 11 9
SLA Compliance
0%
20%
40%
60%
80%
100%
120%
Percentage of tickets meeting SLAs
Priority 1
Priority 2
Priority 3
Priority 4
May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08
Priority 1 100% 100% 100% 100% 100% 100% 100% 100% 100% 93% 88% 75% 88%
Priority 2 80% 91% 98% 99% 97% 100% 100% 99% 95% 89% 90% 52% 90%
Priority 3 96% 94% 99% 100% 100% 100% 100% 100% 99% 98% 64% 82% 64%
Priority 4 100% 100% 100% 100% 92% 100% 100% 100% 100% 100% 92% 100% 92%
Note : Refer Standards and Technical Guidelines for editable format
Top 5 Critical Service Continuity Issues
Achievements
Challenges
Action Forward
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