jeff santavicca it senior business analyst and …...it senior business analyst and solutions...

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Jeff SantaviccaIT Senior Business Analyst and Solutions ArchitectBabcock & Wilcox Power Generation Group, Inc.Jeff Santavicca has 22 years of experience with Babcock &Wilcox Power Generation Group, Inc. Since 2005, Jeff has been associated with B&W’s ENOVIA PLM implementation. As an IT Business Analyst (BA) and Solution’s Architect (SA), Jeff is responsible for understanding business project execution requirements and for developing PLM solutions to satisfy those requirements. Jeff participated in both B&W’s V6R2009 and V6R2013x PLM upgrades. As the lead BA/SA of the V6R2013x upgrade, Jeff communicated B&W requirements to Dassault Systemes, validated all functions of the upgraded system, developed end-user training material, and coordinated all user acceptance testing.

Jeff graduated with both Bachelors and Masters of Science degrees in Mechanical Engineering from Virginia Tech with a concentration in Thermodynamics and Fluid Mechanics.

Babcock & Wilcox Power Generation Group, Inc. designs, manufactures and constructs power generation, environmental, and clean energy solutions for utilities and industry around the globe. With a worldwide installed capacity of more than 300,000 MW, and having supplied some of the world's largest and most efficient steam generating systems, B&W PGG offers the boiler industry's most comprehensive mix of services and customer-based programs.

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ENOVIA PLM: Key Success Factors for an ENOVIA PLM Upgrade with Embedded Exalead Full-Text Search

B&W PGG will explain the three key factors associated with a successful ENOVIA PLM upgrade that includes an embedded Exalead full-text search: (1) Preparing with organization and planning between upgrades; (2) Strategic partnerships with Dassault Systemes and the B&W business; and (3) A honed upgrade process of tracking, testing, and training. These key success factors led to an upgrade implementation of B&W PGG’s mission critical PLM system with no significant issues affecting business execution while delivering an enhanced experience that realized the end-users’ expectations for improved performance, improved navigation, and the ability to find crucial documentation using the embedded Exalead full text search.

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ENOVIA PLMKey Success Factors for an ENOVIA PLM Upgrade with

Embedded Exalead Full-Text Search2014 3DExperience Customer Forum

November 11, 2014 Jeff SantaviccaIT Business Analyst

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B&W NuclearOperations Group

B&W Technical Services Group

B&W Nuclear Energy

Babcock & Wilcox Overview

B&W Power Generation Group

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A Decade of PLM at B&W PGG

Initial PLM go-live on v9.x replaced mainframe based Contract system Migration of document control process and data (4-6 weeks reduced to 2-3 days)

Upgrade to V6R2009 – Autonomy without full-text search (attributes only) Migration of electronic drawings process and data

Upgrade from V6R2009 to V6R2013x – Exalead with full-text search

SolidWorks Integration Implementation EPDM go-live Aftermarket business goes paperless with ENOVIA PLM

Upgrade to v10.5

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PLM FootprintProduct Set

Centrals: Engineering, Program, LibraryEmbedded Exalead full-text search400+ configurations, customizations, extensions, evolved over time

1900+ active users8 Primary locations+ Job Sites, Domestic and Foreign Sales & Service offices 2.2 M CAD drawing objects4.1 M Document objects2.7 M Part Objects

Users and Data

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How important is PLM to B&W PGG? It’s ALL or Nothing!

ALLProject documents-of-record are stored in PLMProduct definitions since 2007 are stored in PLMLegacy product and project documentation destined for PLMAftermarket workflow is managed using PLMVendor documentation is routed with PLM

NOTHINGIs made or bought without its design in PLM

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Don’t Believe Us? Ask our Customer:

“Product Lifecycle Management (PLM) system: B&W [PGG] uses a single system for all electronic routing, approvals, and storage of company information. During the course of the audit much of the requested information was easily accessed from this single source.”

In 2012 B&W PGG was audited by a key customer as part of a contract to supply multiple fabric filters. PLM was highlighted as a top three “strength” in the customer’s findings:

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Upgrade Success Factors: 3Ps

Organization and Planning

after 2009 Upgrade

Partnership

Tracking TestingTraining

Strategic Vendor and Business

Relationships

Success Factors

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Preparation: Organization

Catalog SurveyFull Text

SearchRequirements

Test Matrix

What do we have: Cataloged all configurations, extensions, customizations, and interfaces

What do we need: Conducted survey of PLM users to validate requirements for next upgrade

Solicited full-text search requirements and use cases from the businessHow do we test: Maintained upgrade test matrix through 5 years of updates

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Preparation: Planning

Getting ready to into action!spring

Developers who understand the “why” of customizations

Evaluate early, non-target OOTB versions (MSF, Exalead)

Evaluate need and effort to reapply customizations

Secure partnership with the B&W PGG BusinessSecure partnership with the Dassault Systemes

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Partnership with Dassault Systemes

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DS Partnership – Customer ServiceThorough investigation before submittingDescriptive explanationsComplete use casesExpected results

Quick responseB&W PGG process expertsPhone calls and web meetingsGoal – reproduce the issue!

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DS Partnership – Product Development

Full-Text Search: SnippetsMSF, SolidWorks IntegrationRequirement Specification, Scenarios, Use Cases, Business Benefits

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Weekly meetings:

License resolution Extended support Upward compatibility Coordination with Customer Support Coordination with Customer Advocate

DS Partnership – Account Management

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DS Partnership – Customer Advocate

DSCustomer Advocate

B&W Core Team

DS Customer

Service

DSExaleadTeam

DS Product Dev

DS Account Mgmt

DSUpper Mgmt

Understand B&W PGG requirementsCommunicate directly with DS R&DCommunicate B&W PGG Exalead issuesAdvocate for B&W PGG requirementsCoordinate efforts with customer (B&W PGG) facing teamAdvocate for HMAs and pinpoint fixes (rather than fix-packs)

The “Hub”

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DS Partnership – Customer AdvocateSecured assistance from key resources

Infrastructure Architecture recommendationsBase functionality issues (not needed – base generally solid!)Resolving Exalead installation issuesResolving Exalead indexing issues

SR, HMA, pin-point fix follow-throughExaleadMSF

Technical Advice

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Business PartnershipPLM Governance Committee

Testing Training GoLive

Identified “power users”Power users get hands-on training 1st

“Cafeteria style” upgrade training of masses

Identify & coordinate 50+ PLM testersResults of 3000+ test scripts across EC, PC, LC, MSF, Exalead

Weekend July 11, 201430+ people65 hours golive / testing activities

4 Project Managers and Engineers across PGG Business UnitsValidate requirements and priorities

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Process – Core IT Team

2 DBAs

2 Developers

1 PM

1 Infrastructure

2 SolutionsArchitects

1 Manager

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Process – Testing & Tracking

IT Developer and DBA Testing (4)

IT Solutions Architect Testing (2)

Friends and Family Testing (12)

User Acceptance Testing (50+)

No show-stopper issues – Ready to Go-Live!

Showstopper Issues

B&W PGG fixes and DS Fix-Packs

B&W PGG fixes and DS Fix-Packs

•Production Level EnvironmentB&W PGG fixes and DS Fix-Packs

B&W PGG fixes and

DS Pinpoint Fixes

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Process – Staying HealthyMonitoring Splunk Analysis extended logging Splunk Analysis of Netscaler load balancing Quest Spotlight Database monitoring for blocking locks, etc. Sitescope monitoring of Application / Web servers Multiple Exalead Partial Indexing process detection and prevention Monitor ematrix Oracle table and Index counts Nightly “Validate Search Index” Daily Exalead indexing failure collection report

Preventative Measures Periodic execution of Tidy Vault to remove logically deleted objects Weekly gathering of Oracle statistics and Oracle index rebuilds Restart Tomcat instances nightly Daily pre-compile of commonly accessed end-user functions

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Process - TrainingPower user training during testing sessions

“Cafeteria” style training before go-live

“Cafeteria” style training after go-live

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Results• No significant issues

affecting business execution

• Another “non-event”

Go-Live

• Improved MSF for Aftermarket

• Enhanced ability to locate documentation

• Fewer clicks• Enhanced UI• “I really like the new

PLM…I’m able to do things faster and the screens are very easy to get around in.”

Base Functionality

• Renewed interest in OCR for legacy documentation

• End-Users willing to migrate from SharePoint et al.

• Better able to locate documentation across projects and product-lines

Full Text Search

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Key Take-Away: 3Ps

Partnership

Success Factors

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Questions?2014 3DExperience Customer Forum

November 11, 2014 Jeff SantaviccaIT Business Analyst