jennifer sable lópez en the inbounder
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@jennita
Building a High Perfomance Community Team JENNIFER SABLE LOPEZ
#theinbounder Ponencia en inglés - Ponte los
Building a High Performance Community Team
Jennifer Sable Lopez Director of Community at Moz
@jennita
2011
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2011
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Today
Start with YOU
Understand your goals
@jennita #TheInbounder
Focus on your strengths
@jennita #TheInbounder http://mz.cm/1LlTfB3
Gallup StrengthFinder
@jennita #TheInbounder https://www.gallupstrengthscenter.com/
Gallup StrengthFinder
@jennita #TheInbounder
What? You’re a manager… of Community?!
Break up tasks by type
@jennita
Create a calendar
@jennita #TheInbounder
Create backups & train
@jennita #TheInbounder
Use this template
@jennita #TheInbounder http://mz.cm/personaltasks
Take an actual vacation
Use this process with the team
Love/Like/Hate
@jennita #TheInbounder
Learn each person’s tasks
@jennita #TheInbounder
Painful process caused this “hate”
Learn each person’s tasks
@jennita #TheInbounder
We found tasks that weren’t
needed!
Discover openings
@jennita #TheInbounder
Discover openings
@jennita #TheInbounder
Someone out there who *loves* this?
Break down team tasks
@jennita
Backups for EVERY task
@jennita #TheInbounder
Download this template
@jennita #TheInbounder
http://mz.cm/teambackup
Combine your strengths
@jennita #TheInbounder
Combine your strengths
@jennita #TheInbounder
Combine your strengths
@jennita #TheInbounder
Remember, as an individual I was 0% Relationship
Building
Get your job done AND have a life
Now you can GROW the team
No budget?
Find someone internal!
What skillsets are needed?
@jennita
Remember these?
Too task focused?
@jennita
Too task focused?
@jennita
Continuous Process
@jennita #TheInbounder
Take all these tasks
Check in each
quarter
Make necessary
changes
Do it all again
q Know yourself
q Know yourself
q Know the team
q Know yourself
q Know the team
q Grow the team
Lay the foundation
Build your high performing Community team
Ø Personal Task Worksheet http://mz.cm/personaltasks
Ø Team Backup Worksheet http://mz.cm/teambackup
Ø Gallup StrengthFinder Test https://www.gallupstrengthscenter.com/
Resources
Jennifer Sable Lopez Director of Community at Moz
@jennita ""
Thank You
GRACIAS THANK YOU
#theinbounder
@jennita
JENNIFER SABLE LOPEZ
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