jett china customer service sbr article

© JETT | customer experience 2009 www.jett-asia.com | Assessment | Motivation | Training

“A Road Less Travelled”

“Although customer service may not be at the top of the agenda for a lot of Chinese companies, it could

well prove to be a business trump card”

Shanghai Business Review – August / September 2009

JETT is the leading brand in China delivering assessment, motivation and training for the ongoing

development of service industry, retail and hospitality professionals.

Our mission is to instil confidence and inspire leadership in the new generation of service specialists

across China – ensuring they can deliver the perfect customer experience every time.

Our products include mystery shopping, customer service and hospitality training, teambuilding

programmes and customer engagement research.

British owned and established in 2004, our mixed Chinese and international team is located across

Shanghai, Beijing, Guangzhou and Hong Kong – with access to the whole of China.

www.jett-asia.com