jishnu organiations study at pvs hospital

ORGANIZATION STUDY @

Presented ByJishnu KReg no:60731

Introduction – Organizational Study

The organization study is carried out to have practical knowledge

about the whole organization. This study helps us to familiarize

with various departments of the organization and its different

functions. This also enables us to have throu understanding about

the industry as well as the company.

NEED OF THE STUDY:

Health care sector is the one of the fastest growing sectors in India. Also hospital is one of the most complex structured organizations amongst all industries at present because of IT revolution, consumerism, and specialization in different fields, hospital as an organization got new dimension

This study is being conducted at PVS Hospital, Kozhikode , this study tell us an overall view of organization and functions carried out by different departments like, Marketing, Human resource, Finance, public relation. The study is based on the relevant data and materials given from the organization.

OBJECTIVES OF THE STUDY

Primary objective:

The primary objective is to have a familiarity and practical experience towards a reputed service firm.

Secondary objective:

To learn about organization and its functions.

How they are taking decisions in the organization.

The organization study incorporates the structure, policies, different activities

and a SWOT analysis of the organization.

This study aims at generating the practical awareness about the management.

It help to interact with the organizational executives of the company,

The study helps to make a comparison between the class room knowledge

with real situation in the organization. To understand the relationship between

each department.

LIMITATIONS OF THE STUDY This study was mainly based on primary data obtained from the interviews with

managers and therefore there are chances of personal bias.

Due to non-availability of certain information critical evaluation was not possible

The top managements were reluctant to disclose matters related to the internal

affairs of the company.

To understand the organization and its working, the period of one month is not

enough. So time was the most important limiting factor of the study.

Because of the busy working schedule of various department heads full information

can’t be gathered

Some of the data are treated as confidential and hence the researcher could not get

the details of the same

INDUSTRIAL PROFILE

Health care industry comprises of providers of diagnostic, preventive, remedial,

and therapeutic services such as doctors, nurses, hospitals and other private,

public, and voluntary organizations. It also includes medical equipment and

pharmaceutical manufacturers and health insurance firms.

The health care industry is one of the world’s largest and fastest- growing

industry

health care industry have 13% growth in every year.

High level of education and greater health consciousness have played a key role

in the attainment of good health standards in Kerala.

It leads to mushrooming of private hospitals that offer quality services matching

international standards.

NABH ACCREDITED AND ISO 9001 : 2008 CERTIFIED HOSPITAL

RAILWAY STATION ROAD, CALICUT – 673 002

Phone : 0495-2705045, 3011222

Giving Light To Life…..

COMPANY PROFILE

Started in 1974 with just 10 beds and 2 doctors.

PVS has become a 350 bedded hospital.

Almost 100 doctors

PVS was awarded the ISO 9001:2008 certificate by BSI. PVS got prestigious NABH Accreditation in 2014

Focus on continuous development to serve the society

Board of Directors

Lt.Col.Ravi Menon(Retd)

General Manager

Dr. RAJESH SUBASHD.Ortho MS (Orth)

Medical Superintendent

TOP MANAGERS

Vision

To provide compassionate and affordable quality healthcare that fulfils the need and expectations of the patient.

To provide a good work environment that foster motivation and commitment in our staff.

To deliver a community focused healthcare services with ethical standard and social responsibility.

Mission

To provide a quality and cost effective care to

citizens of all walks of life with compassion and

commitment through expert healthcare

professionals and advanced technologies thus

assuring patient safety and security.

Quality Policy

PVS Hospital, Calicut is committed to serve the community by providing high quality medical care to patient at an affordable price to the satisfaction of its clientele and strive continuously to improve its service.

Doctors

Nursing Staff

Housekeeping

PRO

Managing Director

Director

Medical Superintendent

General Manager

Marketing Manager

Purchase Manager

Finance Manager 

Quality Dept.

Paramedical Staff

HR

Administration

Front Office

Insurance

Accounts

Personnel

Store

Organization chart

Educational Institutions….

PVS College of Nursing, Pantheerankavu. (Recognized by INC,KNC & KUHS)PVS School of Nursing, Near PVS Hospital (Recognized by INC & KNC)

VARIOUS DEPARTMENTS IN PVS HOSPITAL KOZHIKODE

Human Resource Department

Marketing Department

Administrative Department

Public Relation Department

IT Department

Front Office

Purchase Department

Finance Department

Medical Records Department

Radiology Department

Pharmacy Department

General Maintenance Department

Quality Department

Blood Bank And laboratory

Department

House Keeping Department

Director

General Manager

HR Manager

Management Tr.

Jr. Administrator

HR Assistant.

TR Office Asst.

 HR DEPARTMENT STRUCTURE

ADMINISTRATIVE DEPARTMENT STRUCTURE

Director

General Manager

Secretary (Cardiology)

Head Clerk

Security Officer

Insurance & Corporate

Client Coordinator

Peon

Office Asst. cum Typist

Typist

Tr. Office Asst.

PUBLIC RELATION DEPARTMENT STRUCTURE

Director

General Manager

Marketing/Public Relation Manager

Public Relation Officer

Asst. Public Relation Officer

FINANCE DEPARTMENT STRUCTUREDirector

General Manager

Finance Manager

Asst. Manager-Accounts & Finance

Asst. Accountant

Accounts Asst.

Jr. Clerk

Accounts Clerk

.Cashier

Asst. Cashier

IT DEPARTMENT STRUCTURE

Director

General Manager

IT in-charge

Jr. IT Technician

Multimedia Operator

Asst. - Marketing & Multimedia

MARKETING DEPARTMENT STUCTURE

Director

Marketing Manger

Marketing Executives

FRONT OFFICE DEPARTMENT STRUCTURE

Director

General Manager

Front Office Manager

Office Asst.

Tr.Telephone Operator

CashierTelephone Operator /

Receptionist

Asst. Office

Peon

Billing Clerk

TR.Office Asst.

PURCHASE DEPARTMENT STRUCTUREDirector

General Manager

Purchase Manager

Manager-Store & Pharmacy

Asst . Purchase Supervisor

General Stores Supervisor

Store Assistant

Tr. Stores Asst.

GENERAL MAINTENANCE DEPARTMENT STRUCTURE

Director

General Manager

Civil Engineer

Civil Supervisor

Maintenance Engineer

Maintenance Supervisor

Plumber cum STP Operator

Electrician

Plumber

A/C Mechanic

Tr. A/C Tech.

Mechanic

MRD DEPARTMENT STRUCTURE

Director

Medical Superintendent

 Medical Record Officer

Library Asst.

 Tr. MRD Tech.

 RADIOLOGY DEPARTMENT STRUCTURE

Head of Radiology

Director

Medical Superintendent

Radiographer (In charge)

Radiographer (C.T)

Radiographer

X-Ray Tech.

Tr. Asst. Radiographer (C.T)

Tr. Asst . Radiographer

PHARMACY DEPARTMENT STRUCTURE

Director

Medical Superintendent

Salesman

Cashier

Chief Pharmacist

Pharmacist

Pharmacy Aid

Tr. Pharmacist

 HOUSE KEEPING DEPARTMENT STUCTURE

Director

General Manager

Housekeeping Supervisor

Lift Operator/Attender

Attender

Tr. Sweeper

Dhobby

DriverDialysis

Technician

Office Asst.

Cleaner

SWOT ANALYSIS

STRENGTH Wide range of medical department

Modern sophisticated equipment and facilities

Advanced surgical facility with most modern equipment’s

24 hours working Emergency care unit, Ambulance, Pharmacy, lab,

Blood bank with blood component separation facility

Advanced key whole surgery unit

Comprehensive health checkup package for men and women

Goodwill of the company

Experienced employee

Advanced neonatal care unit with full time neonatologist

Modern neuro surgical unit with all latest facilities for all major cases

Good working environment.

A large group of experticed doctors

Hospital is providing homely atmosphere for both patients and workers

Hospital is providing a Training atmosphere for both para medical and

other students

WEAKNESS

PVS Hospital does not follow the decentralization in the

organization

Management and employees communication to be improved.

The hospital is not fully computerized

Need to improve specialities like cardiology, oncology etc

Hospital information system need to be improved

Need to reduce use of paper works including nursing departments,

all to be computerized

OPPORTUNITIES

No other specialty hospital near by

Mass demand for medical services in highly populated density urban

area of Calicut like Kallayi and Beypore and also located near

Calicut railway station

Referring from and to hospital

Implementing NABH standards

Health packages

provide more facilities in all other departments

Hospital is located in an easily reachable area.

THREATS

Emergence of new technologies and innovation in medical field

Facing Competition from MIMS (Malabar Institute of Medical

Sciences) Hospital, Baby Memorial Hospital, Iqraa Hospital and etc.

Employee turn over

The location of the hospital is highly sound polluted area

FINDINGS The organization uses modern technology

The hospital has experienced doctors providing quality services

The organization aim to ensure a safe working environment to all the staffs

Collecting opinions from the employees are good for creating better

working environment.

Working time is 8 hours including night shift,

PVS was awarded the ISO 9001:2008 certificate by BSI.

PVS got prestigious NABH Accreditation in 2014.

Providing ECHS SCHEMES

Health checkup packages

The staffs are satisfied with the medical facilities

There is a good co-ordination between departments of the organization

Arrange more Training and development programs to all the employees, like

personality development classes, and conducting seminars about general

topics,

24 hours working casualty, ambulance, radiology and imaging, CT scan, blood

bank, ultra sounds, pharmacy, lab, X-ray, ECG, and accident emergency

facilities.

Modern physiotherapy unit.

All the employees knows very well about their work

Qualified experienced employees

SUGGESTIONS

Organization should study about employee’s un-satisfaction in the work, arrange

more welfare activities

Conduct a committee once in a month, and collect feedback from all the

departments. It will ensure work efficiency of all such departments

Increase the amount of salary according to the work done by the employee

Proper training should give to the employees to get familiar with new software’s

To implement decentralization, it will help to increase the satisfaction level of the

employees

Computerization of all departments including nursing departments

Need proper time management for doctor’s consultation

Follows us on…

Web site : www.pvshospital.comE-mail : info@pvshospital.comFace book :

www.facebook.com/pvshospital

HR Dept. : hr@pvshospital.com