kemira gdańsk recruitment

WHEREWATERMEETS CHEMISTRY

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WHO WE ARE?

WHERE WATER MEETS CHEMISTRY

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Kemira is a global, over two billion euro water chemistry company serving customers in water-intensive

industries and operating in 4 business segments:

WHO WE ARE?

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

PULP AND PAPERINDUSTRY

OIL, GAS AND MINING MUNICIPALAND INDUSTRIAL WATER TREATMENT

FEED, LEATHER, CHEMICAL AND DETERGENT INDUSTRIES

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Kemira offers water quality and

quantity management improving its

customers’ energy, water, and raw

material efficiency.

Kemira’s Headquarter is in Helsinki,

Finland.

Kemira is present in 40 countries,

with around 5,000 employees and 71

sites.

WHO WE ARE?

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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K emira h eadquar ters i s loc ated in Hels inki, F inland.

Asi a P acifi cR evenue by region: 6%

E urope, Middle E as t

and Afric aR evenue by region: 55 %

R& D and technology centers

NAF TAR evenue by region: 31%

S outh Amer ic aR evenue by region: 8%

A GLOBAL 2.2 B€ WATER CHEMISTRY COMPANY

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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FOUR VALUES GUIDE OUR WORK

We are dedicated to customer success

We care for people and the environment

We drive performance and innovation

We succeed together

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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BUSINESS SERVICE CENTER– GDAŃSK, POLAND

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WHY DID KEMIRA CHOOSE GDAŃSK?

• Highly skilled professionals

• Great location

• Infrastructure

• Great place to live

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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GDAŃSK

Gdansk is one of the biggest and

most attractive cities of Poland. It

is located in north Poland and has

great communication links, a lot of

tourist attractions and huge busi-

ness possibilities.

You can read more about Gdansk

here:

http://www.gdansk.pl/

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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Kemira Business Service Center (BSC) scope coverstransactional activities in the four functions:

procurement, customer service,finance & accounting and IT.

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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BSC - KEMIRA GDANSK STRUCTURE

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

WHO ARE WE LOOKING FOR?

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CANDIDATE PROFILE

• University degree

• Experience in one of the fields (customer service, accountancy & finance, IT)

• Fluent English + other language if needed

• Good interpersonal skills

• Ability to work in a team

• Professional approach to work

• Good communication skills both written and spoken

• Strong customer driven focus

• Strong attention to details

• Experience in using ERP systems (i.e. SAP, JD Edwards)

• Good practical knowledge of MS Office tools (Excel, Outlook, Word)

• Motivation to start career path back in Poland

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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VACANCIES

• Customer Service Representative• Logistic Agent• AP Accountant• AR Accountant• IT Service Desk Specialist

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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CUSTOMER SERVICE BACK OFFICE REPRESENTATIVEMain task & responsibilities

Responsible for all documentation to be correct and available in time for transport.Independently account for timely and accurate deliveries, freight cost planning / customs clearanceBooking transportation Accountable for prompt, sufficient and proper communication to the carriers / plants / front office regarding deliveries. Planning timely loadings and transportation bookings in order to meet the customer’s requirements.Supporting production planning by prompt and accurate trans-portation availability input.Active communication of loading dates in order to ensure prod-uct availability and customer confirmation.Creating dangerous goods declarations. Customs clearance and creating all transport and export docu-mentation.Responsible for any extra freight cost to be handled during transportation planning or deliveringSupport freight invoice handling

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Functional experience in logistics planning and transporta-tion (min. 1 year)Knowledge/experience of supply chain processes Experience at transportation companies, freight forwarders, shipping linesExperience with export – outside EU (customs, etc.)Knowledge/experience of export processesDeep understanding of supply chain processes and compo-nents.Good interpersonal skills and ability to work in a team Professional approach to workStrong customer driven focusQuick reaction and flexibleOriented to solving problems.Experience in using ERP systems (i.e. SAP,)Good practical knowledge of MS Office tools (Excel, Access)Logistics documentation handlingVery good language skills both written and spoken in English + other language if needed

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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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CUSTOMER SERVICE FRONT OFFICE REPRESENTATIVE

Main task & responsibilitiesAct as the contact to the customer via different communication channels regarding their order, order confirmation, shipment detailsHandle the customer orders in a defined manner in a defined system and in time respecting the SLA & OLA’sResponsible for entering the data correctly per each order to ensure correct deliveries and correct invoices Accountable for advancing a single order in the end-to-end processAnswer customer queries, receive and start the feedback and claims process, first resolution for the customerAccountable/responsible for correct and promptly Invoicing Internal contacts back office and external to sales, credit man-agement

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Functional experience in order management or customer ser-vice (min. 1 years of working experience)Order entry management or customer service (min. 1 years exp.)Good with customersAbility to escalate problems promptlyGood interpersonal skills and ability to work in a team Professional approach to workGood communication skills both written and spokenStrong customer driven focusStrong attention to detailsExperience in using ERP systems (i.e. SAP, JD Edwards)Experience in working with order entry management or trans-portation ordering and experience in working with customersGood practical knowledge of MS Office tools (Excel, Outlook, Word)Very good language skills both written and spoken in English + other language if needed

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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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AP ACCOUNTANTMain task & responsibilities

Responsible for invoice handling and accounts payable processingPerform clerical day-to-day accounting procedures according to process flow, timeline, service and quality requirements Process tasks based on Kemira SAP model process flows Ensure that all invoices are accurately processed and authorised within agreed deadline Ensure that all supplier related queries are dealt with efficiently, effectively and to the satisfaction of the relevant Kemira business units on a timely and accurate basis Understand Kemira’s purchasing process and usage of purchase orders (PO) Prepare month-end and year-end tasks on a timely and accurate basis Respond to BSC customer and external vendor queriesSupport team members and all employees checking/approving in-voicesParticipate in process development and BSC development projects when requestedRecognize and communicate development opportunities in pro-cess to Team leader / Process OwnerRecognize training requirements and competence shortages in personnel work – communicate to Team leaderOther tasks requested by Team leader

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Educational background in accounting / economics is an assetPractical experience in accountancy (minimum 1-2 years)SAP AP module knowledgeInvoice processing & workflow system knowledgeBasic accounting skills in Accounts PayableGood interpersonal skills and ability to work in a team Professional approach to workStrong customer driven focusGood analytical skills and attention to detailsExperience in using computer ERP accounting systems (e.g. SAP, Oracle, JD Edwards)Good practical knowledge of MS Office tools (particularly Excel)Very good language skills both written and spoken in English + other language if needed

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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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AR ACCOUNTANTMain task & responsibilities

Responsible for accounts receivable, customer payment process-ing and bank statement processingPerform clerical day-to-day accounting procedures according to process flow, timeline, service and quality requirements Ensure that all bank statements are accurately processed and cash allocated within agreed deadlines Identify, communicate, investigate and clear payment discrep- ancies Ensure that all internal customer queries are dealt with efficiently, effectively and to the satisfaction the relevant Kemira business units Verify and post received AR payments Manage and maintain AR ledger Support in processing AR closing and reporting Understand Kemira’s sales invoicing and credit management processesSupport team membersParticipate in process development and BSC development projects when requestedRecognize and communicate development opportunities in pro-cess to Team leader / Process OwnerRecognize training requirements and competence shortages in personnel work – communicate to Team leaderOther tasks requested by Team leader

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Educational background in accounting/economics is an assetExperience in accountancy (minimum 1-2 years)SAP AR module knowledgeKnowledge in invoicing, payment handling and banking solu-tions beneficiaryBasic accounting knowledge in Accounts ReceivableGood interpersonal skills and ability to work in a team Professional approach to workStrong customer driven focusGood analytical skills and attention to detailsExperience in using computer ERP accounting systems (e.g. SAP, Oracle, JD Edwards)Good practical knowledge of MS Office tools (particularly Excel)Very good language skills both written and spoken in English + other language if needed

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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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SERVICE DESK AGENTMain task & responsibilities

The Service Desk Agent is responsible for logging incidents and service requests, analysing, prioritizing and categorizing them, at-tempting to resolve and, if not capable to resolve, to further as-signing incidents to assignment groups and on-site technicians. The Service Desk Agent ensures that the issue is addressed and that the end-user gets a timely response. The Service Desk Agent is the first point of contact for both internal end-users and outsourc-ing providers. Record, analyse and categorise service calls Record and classify request for change Provide first line support to Kemira end-user with common issues, e.g. workstation incidents, password changes Be the first point of contact for vendors information queries Perform initial support and investigate incidents according to impact, resolution or error identification Assign incidents and/or problems further either to technical operations or on-site personnel Ensure that incidents/problems are timely addressed Ensure that escalation procedures are followed Give feedback to end-user and update the end-user of resolution progress Document user acceptance and close related incidents and/or problems Develop an end-user care philosophy that ensures end-user satisfaction Responsible for all Incident Management (if assigned)

University degree2+ years in a similar position Broad set of IT skills (MS Active Directory, Remote Support tools, VoIP and VPN concepts, Security and Antivirus software)Experience with service desks tools Experience in Desktop administration and supportIncident management skillsStrong analytical thinkingIS/IT related experienceGood knowledge of key ITIL processes around service delivery and operations, especially incident & problem mgt skillsCustomer oriented Good communication skillsVery good language skills both written and spoken in English + other language if needed

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WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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WHAT ARE WE OFFERING?

• Exciting challenges

• Possibility of gaining unique experience in growing center

• Stable work conditions

• Opportunities for professional development

• Chance to create a center from a start-up

• Attractive benefits package

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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HOW TO APPLY TO KEMIRA?

You can send your CV directly to Interviews.Kemira@kemira.com with a mark „name of position”

If you have any questions please do not hesitate to contact HR department

Maja.Paradecka@kemira.com

Iga.Lesniewska@kemira.com

Or by phone: +48 601 323 528 , +48 601 320 056

WHO WE ARE? BUSINESS SERVICE CENTER - GDAŃSK, POLAND WHO ARE WE LOOKING FOR?

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THANK YOU

www.kemira.com

https://www.facebook.com/kemiragroup

http://twitter.com/#!/kemiragroup