kiosks for inmate banking
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2009 CTA CONFERENCE2009 CTA CONFERENCEKIOSK TECHNOLOGYKIOSK TECHNOLOGY
Presented by Rodney KuefferPresented by Rodney Kueffer
Missouri Dept. of CorrectionsMissouri Dept. of Corrections
In the beginning…In the beginning…
Started the kiosk project in 2001Started the kiosk project in 2001
First time offenders were allowed to First time offenders were allowed to directly access information on our directly access information on our networknetwork
Why we started…Why we started…
Reduce staff workloadReduce staff workloadExpanded hours of service to Expanded hours of service to
offendersoffendersIncreases offender awarenessIncreases offender awarenessPotential profit centersPotential profit centers
Problems we encountered…Problems we encountered…
Connectivity Connectivity Heat inside the unitsHeat inside the unitsMonitor touch screens slippingMonitor touch screens slippingManual rebootsManual rebootsSecuring pin numbersSecuring pin numbersStaff playing with computersStaff playing with computersMaintenanceMaintenance
Solutions we came up Solutions we came up with…with…New Elo Touch screensNew Elo Touch screensNew Processing UnitsNew Processing UnitsRemoved all applications on CPURemoved all applications on CPUNew method of issuing pin numbersNew method of issuing pin numbersRemote monitoring & diagnosticsRemote monitoring & diagnosticsAuto & Remote reboot applicationsAuto & Remote reboot applicationsMaintenance ProgramMaintenance Program
Technology…Technology…
iSeries computing platformiSeries computing platformIBM WebSphere Application ServerIBM WebSphere Application ServerDB2 for i relational databaseDB2 for i relational databaseLinux operating system on a thin Linux operating system on a thin
clientclientOperating software and drivers reside Operating software and drivers reside
on a flash driveon a flash drive
Components…Components…
Kiosk EnclosureKiosk EnclosureKIS KW613 wall mount unitKIS KW613 wall mount unit
ProcessorProcessorVia EPIA-LNI000EaG mini-ITXVia EPIA-LNI000EaG mini-ITX
MonitorMonitorElo Intellitouch 15” LCD 1537LElo Intellitouch 15” LCD 1537L
Kiosk Features…Kiosk Features…
All metal cabinet; no All metal cabinet; no plastics, fiberglass, or plastics, fiberglass, or compositescomposites
Stainless steel frontsStainless steel fronts Powder coated Powder coated
exteriorexterior Dual security locksDual security locks No keyboards, all No keyboards, all
applications are touchapplications are touch Wall mount, all wires Wall mount, all wires
are secureare secure
Pin Numbers…Pin Numbers…
4 digit numbers4 digit numbers Distributed via the Distributed via the
canteencanteen Scratch off material Scratch off material
secures pin numbersecures pin number Updated hourlyUpdated hourly Same pin number is Same pin number is
used for phone callsused for phone calls Caseworker can Caseworker can
assign pin numberassign pin number
Current offender applications…Current offender applications…
Banking ServicesBanking ServicesTelephone ServicesTelephone ServicesPin ServicesPin Services
Current staff application…Current staff application…
Debit Card ReleaseDebit Card Release
Future Applications…Future Applications…
Canteen Canteen PurchasingPurchasing
Medical Service Medical Service RequestRequest
Probation & Parole Probation & Parole Field OfficesField OfficesCheck inCheck inUpdate InformationUpdate InformationCheck fees owedCheck fees owedMake PaymentsMake Payments
Tracking Offender Tracking Offender PropertyProperty
33rdrd Party Vendor Party Vendor SalesSalesMusicMusicEmailEmailClothing Clothing
Statistics…Statistics…
Currently have 160 units state-wideCurrently have 160 units state-wideApproximately 500,000 hits per Approximately 500,000 hits per
monthmonthEach offender uses a kiosk Each offender uses a kiosk
approximately 28 times each monthapproximately 28 times each monthDepending on functionality, a ratio of Depending on functionality, a ratio of
1 kiosk to every 100 offenders seems 1 kiosk to every 100 offenders seems to work bestto work best
Technology Partners…Technology Partners…
Huber & AssociatesHuber & AssociatesKiosk Information SystemsKiosk Information SystemsPublic Communication ServicesPublic Communication Services
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