learn how ca services can help you optimize your ppm journey

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LearnHowCAServicesCanHelpYouOptimizeYourPPMJourneyStephenieHarp,BryanReidandGeorgeStarrPPMServicesOrganizationCATechnologies

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AGILEMANAGEMENT

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Abstract

Collaboratewith3of‘CAServices’luminaries:BryanReid,GeorgeStarr,andStephenieHarptolearnwhatisworking,andwhathaschangedinhowyouimplementand/orgrowadoptionofCAPPMsuccessfully.

Thissessionisfocusedonsharingbestpractices,tools&techniquestohelpyouachieveyourbusinessoutcomesweatheryouareanew,experienced,orseasonedcustomer.

Someofthediscussiontopicswillinclude:On-Premisevs.SaaS? Whencana'ValueRealizationRoadmap’or‘MaturityAssessmentPlan’helpmeandhowdoIgetone? Cananyonehelpme,nowthatIhave‘customized’toomuch? Therewillalsobeplentyoftimeforadhoctopicstomakethisaninteractiveanddynamicsession.

StephenieHarpBryanReidGeorgeStarr

CATechnologiesPPMServicesTeam

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Agenda

BUSINESSAGILITYENABLESADOPTIONANDVALUE

RAFFLE

TECHNIQUESTOGAINADOPTIONANDGROWPPMMATURITY

TRANSFORMYOURSOLUTIONWITHTHECLOUD

Q&A

1

2

3

4

5

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“Yes- weareconvinced:weneedtoadapttocompeteintheapplicationeconomy!

HowwillbusinessagilityenableustonotonlyincreaseouradoptionofourCAPPMsolutionbutdeliverthevalueweexpect?”

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SolutionadoptionrequiresquicktimetovalueWINDOWOFOPPORTUNITY

60%ofcustomerssaythewindowofopportunitytodrivesolutionadoptionbeforeitbecomesan“uphillbattle”is90daysorless

SOLUTIONADOPTIONCHALLENGE

77%ofcustomerssaysolutionadoption isasignificantormajorchallengewhenimplementingnewtechnology

50%ofcustomerssayimprovedbusinessoutcomesisatopadvantageofquickersolutionadoption

IMPROVEDBUSINESSOUTCOMES

https://www.techvalidate.com/app/facts/9ED-ED2-749

https://www.techvalidate.com/app/facts/9ED-ED2-749

https://www.techvalidate.com/app/facts/E78-A38-EFB

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Defined BusinessOutcomesDriveAdoption

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Release # Business Outcomes # of Sprints EstimatedTime

ROI Measurements Health

R1 - Demand Management

Faster turnaround time to start projects x of 11 4 Months

- % of Ideas created and linked to ‘Strategy’

- Cycle Time of Project Creation

R1 - Agile ProjectManagement

- Increase associate satisfaction- Improve financial margins

x of 6 3 Months

- % of Active Projects created (x of Y) - % Reduction in ‘Project

Administration’ (e.g. time to submit a Status Report, Time Entry, etc.)

- % Average Financial Margin per project

As-of-Date:Month1fromNoticetoProceed

CA Services - Project Success Value Scorecard (Sample)95-99% 85-95% <75%

ü Measure what mattersü Draft on what worksü Tailor your scorecard

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ValueIsTheDriverOfAdoption

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ValueStream(s)

PlanOfRecord/IntakeProcess

ReleaseTrain1

ReleaseTrain2

ReleaseTrain3

Valuestreamimplementationapproachtoenhanceadoption

PortfolioMgmt

InterfacesResourceMgmt

ScheduleMgmt

ReportingDemandMgmt

ProjectMgmt

FinancialMgmt

Risk/IssueMgmt

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“CAPPMisawonderfulapplicationandweknowitwillallowustomeetourbusinessoutcomes.

Howdoweconfidentlydefinetherightsolutionthatprovidesevenmorevaluetoday…whilelayingafoundationtoextendcapabilitiesinthefuturewhenweareready?”

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Well-definedvision,outcomesandplansareessentialtodefiningandmeasuringsuccesswithPPM

Multipleorganizations;notaligned

Differentmaturitylevels

Differentsystems

Unclearordivergentpriorities

Nocommonvisionand

plan

Multipleorganizations;inconcert

DifferentMaturityLevels

Commonsystem

AlignedPriorities

Commonvisionand

planLowerLikelihoodof

Success

HigherLikelihoodof

Success

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AValueRealizationRoadmap(VRR)quicklyalignsmultiplestakeholderstoonePPMvisionandplan

ProjectManagement

PortfolioManagement

ResourceManagement

Integration

SystemReplacement

• Multipleorganizations• Differentmaturitylevelsandsystems• Alignimplementationwithbusinessdriversandpriorities• Takeshoursversusweeks

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TheCAPPMMaturityAssessmentProcess(MAP)assessespeople,processandtechnology

ProcessGroupA

ProcessGroupB

Organization People

Technology

• Considersmorethanjusttechnology• HelpsbuildaplanforPPMprocessesandorganizationalchangemanagement• Takes<2days

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InsightsfromtheVRRandMAP

Scenario Observations Insights

Alignment islacking • Multiple stakeholders• Differenceprocesses,competencies

andsystems• Sometimeshavealackofsynergy

• Solution:VRR• Getorganizationsonthesamepageand

followingacommonvision• Eachapproachtakeslessthan2days• TheVRRhashelpedbuildsynergyinupto10

differentorganizationsatonce

Progress isslow • Initialimplementationiscomplete,butmomentumhasslowed

• Hardtoget executivesupport

• Solution:MAP• Measuresmaturity,definesimprovementgoals,

andmeasuresprogress• Repeatevery18months• Itonlytakes1-2daysvs.severalweeksfortypical

approaches• CustomershavesuccessfullyusedtheMAPasa

basisforcontinuousimprovement

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“Weareconsideringmigratingoursolutiontothecloudforbusinessandtechnicalreasons.

Aswebeginthisprocess,whatshouldwebeawareoftohelpensureoursolutionismigratedsuccessfully?Whatshouldwefocusonandprioritizeduringthisprocess?”

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Discover

1

CaptureandAnalyze

Improveuserexperienceandincreasesolutionadoption

§ Conductassessment§ Providefindingsandrecommendation

Evolve

4

Enhance

Plan

2

DeterminePath

Migrate

3

DeploySolution

§ Selectoption§ Preparation

§ Migratesolution§ Remediation§ Knowledgetransfer

§ Monitor§ ExtendPPMmaturity§ Adoptioncheckpoints

“CAServicescommitmenttocustomerserviceiswhatcontinuestobejustoneofthejoiningforcesinthebusinessrelationship.Withtheirhelp,wewereabletoimplementPPMtoincludetimetracking,financialsandresourcemanagementquickly(5weeks).”

ITProjectManager,SecurityProductsandServicesCompany

TransformyourCAPPMsolutionwiththecloudFollowthese4keystepsduringyourmigrationjourney

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IdentifyareasfortransformationImproveyoursolutionperformanceandmaximizethevalueofyourCAPPMinvestment

§ Evaluatebusinessprocesses

§ AssessPPMmaturity

§ DetermineOCMimpacts

§ Identifybestpracticestoleverage

§ Reviewusageandtelemetrystatics

§ Evaluatetechnicaldebt

§ AnalyzeSaaScostsavings

Atimetoreflect…......

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PlanningisessentialtosuccessfuladoptionConsideringimpactstopeople,processandtechnologyisamust!

PEOPLE

PROCESSTECHNOLOGY• Businessprocessunderstanding• Policies,proceduresandreporting• Businessprocessreengineering• DefineKPI’sandadoptionmetrics

• Organizationchangemanagement• Rolesandresponsibilities• Userexperience• Enablement

• Rationalizationofservices• Technicaldebtreduction• Complianceandaudits

Strategy

Compliance

Governance

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GoodcommunicationoptimizesthemigrationjourneyEnsuringbuyinfromstakeholders andteam iscrucialforasmoothmigrationprocess

§ Followtheplanbut bepreparedtopivotandreassess

§ Communicateoften

§ Definecleartestingstrategy

§ Ensuretestingteamunderstandsthesolutionandtheprocess

§ Dailystandupshelprisksmoreeasilybubbletothesurface

§ Setrealistictimelinesandvelocitygoalsfortheteam

§ Listen!

§ EvaluateadoptionKPI’swithdefinedtimelinestocheckprogress

§ Create18monthroadmaptoalignwithstrategy,desiredoutcomesandenduserneeds

§ Ensureteamhasproperskillstosupportsolution

§ Donotgetstuckatadeadend

§ Processeschange….it’sok

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Questions?

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Give-awaytime!

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Thankyou.

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