learning gateway conference: a look at live@edu

A look at Live@edu

Chris Rothwellchris.rothwell@microsoft.com

@crothwell

14th July 2010

London Grid for Learning

“Amongst the 25,000 students we have been piloting the system with, we have enabled an increase in teamwork across schools, which is extremely positive. And, practically speaking, using this service has helped schools make significant savings. We estimate the average secondary school could save around £18,000 a year using London Mail, so across the 2,500 schools in London, it’s a multi-million-pound reduction in costs”

Brian Durrant, CEO of London Grid for Learning

Moving to the Cloud with Microsoft

Transformational Era

MainframePC Client

Server Web Services

Cloud

New Tensions?On Premise:

- Cost

- Device Access

- Pupil Experience

- Storage

- Latest and greatest version?

- Flexibility

- Strategy vs maintenance

Cloud ImpactREDUCED

MANAGEMENT

NEW ECONOMICS

INCREASED PRODUCTIVIT

Y

Pay for what you useLower and predictable costsShift from capital to operational costAccelerate speed of adoption

No patching, maintenanceFaster deploymentRobust multi-layered securityReliability and fault-tolerance

Latest software for usersInternet collaboration Anywhere accessInstant self-provisioning

New Tensions?On Premise:

- Cost

- Device Access

- Pupil Experience

- Storage

- Latest and greatest version?

- Flexibility

- Strategy vs maintenance

The Cloud

- Data

- Security

- eSafety and Compliance

- Exit Strategy

- Integration

- Support

- Management and Control

Embracing the cloud

Consumer Enterprise Productivity

Microsoft Live@edu

Secure and reliable platformSimple to deploy and manage24x7 support (phone + online)

Easy to build and extend

IT EXPERIENCE

Exchange 2010• 10-GB

Mailbox• Calendar • Contacts• Presence• IM

Live MessengerInstant • Text• Voice • Video

SkyDrive

25 GB of online storage

Private and Shared Folders

Office Web Apps

Access Anywhere Single Sign OnFamiliar Tools

Information Shared Seamlessly

STAFF AND STUDENT EXPERIENCE

IT Managed Self Managed

No cost e-mail and collaboration services, co-branded

Windows Live Groups

Windows Live Spaces

DemoLive@edu end-user features

But….

Management and Control?

Data Storage?

Compliance and eSafety?

Exit Strategies?

Integration?

Support? SLA?

IT Managed

EU Data Centre

Industry Leading Datacenters

Enterprise Class

Reliability and Security Delivering highly secure, private, and reliable

computing experiences based on sound business practices

Authentication to Data

Separate Data Networks

Virus Scanning

Application Level Counter-measures

Application Authentication

System Level Security

Intrusion Detection System

Firewalls

Filtering RoutersKey Features

• N+1 architecture

• 9 layers data security

• Secure access via SSL

• ITIL/MOF operational practices

• 24x7x365 phone and online support

Enhanced built-in security

But….

Management and Control?

Data Storage?

Compliance and eSafety?

Exit Strategies?

Integration?

Support? SLA?

MAPIActiveSync

IMAPPOP

Windows Live

PowerShell

Data Access

and Integrati

onExchange Web Service

s

DemoLive@edu Portal Integration

But….

Management and Control?

Data Storage?

Compliance and eSafety?

Exit Strategies?

Integration?

Support? SLA?

Regulation and Compliance

Delivery Reports

• Confirm status of an email in dispute

• Troubleshooting

Transport Rules

• Applied to incoming or outgoing emails at the server

• Apply to whole organisation, groups or individuals

Multi-Mailbox Search

• Search across all mailboxes

• Includes deleted items

Role-Based Access Controls

• Assign Admin rights based on required access

Roles and responsibilities outlined in the Terms of UseManaged: Customer – data controller, Microsoft – data processor

Consumer: Relationship is direct between Microsoft and the Students

Email and SharePoint data stored within the EUSigned up to the Safe Harbour Agreement

But….

Management and Control?

Data Storage?

Compliance and eSafety?

Exit Strategies?

Integration?

Support? SLA?

Support and Uptime

Target Uptime:99.9%

No financially backed SLA

IT Support24x7 Phone SupportWeb submissionsInitial Response SLA based on severity

End-user supporthttp://help.outlook.comEmail support

But….

Management and Control?

Data Storage?

Compliance and eSafety?

Exit Strategies?

Integration?

Support? SLA?

• s0m3t1ngY0uCh0053@your.domain.com• Account Migration• Administrative boundaries

Structure choice and flexibility

• Tools to suit your requirements – simple to automated• Web GUI, PowerShell, ILM• Users and Groups

Provisioning choices

• Service Management Portal• Exchange Control Panel• PowerShell

Management tools

• Build it into your VLE• Standard protocol and API access• Moodle/SharePoint samples, other partners doing it

Integration

DemoLive@edu Management and

Compliance Tools

But….

Management and Control?

Data Storage?

Compliance and eSafety?

Exit Strategies?

Integration?

Support? SLA?

What’s next?

IT End User

• Federation• Migration• Forefront Online

Protection for Exchange

• SharePoint 2010

• Outlook Live• Windows Live• SharePoint 2010

Questions?

New Tensions?On Premise:

- Cost

- Device Access

- Pupil Experience

- Storage

- Latest and greatest version?

- Flexibility

- Strategy vs maintenance

The Cloud

- Data

- Security

- eSafety and Compliance

- Exit Strategy

- Integration

- Support

- Management and Control

Improve Student ServicesAND

Save money

Without losingControl

© 2008 Microsoft Corporation. All rights reserved. Active Directory, ActiveSync, Encarta, Forefront, Microsoft, Outlook, Windows, Windows Live, Windows Mobile, Windows Server, Windows Vista, SharePoint, Silverlight, SkyDrive, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Appendix

Microsoft Compliance Framework

http://www.globalfoundationservices.com/documents/MicrosoftComplianceFramework1009.pdf

• General Information• Information Security• Organization of Information Security• Asset Management • Human Resources Security • Physical and Environmental Security • Communications and Operations

Management

• Access Control • Information Systems Acquisition,

Development, and Maintenance • Information Security Incident

Management • Business Continuity Management• Risk Management. • Compliance. • Privacy

Select Outlook Live

Specify Administrator

Create Windows Live

Accept Terms of Use (ToU)

Create DNS Records

Wait for DNS to propagate

Accounts

Membership type

Domain Settings

Co-branding

SDK

Reporting

Configure domain

Verify Domain Ownership

Enroll

Domain Registrar

Register domain

microsoft.com/liveatedu

outlook.com/ecp

Users & Groups

Mail Controls

Reporting

Email Invite With Link

eduadmin.live.com

1. Enroll

2. Registration

3. Configuration

Active Directory

New User:

- User ID creation

- Credentials issuance

- Access rights

- Application Access/Roles

Account Changes:- Promotions- Transfers- New Privileges- Attribute Changes

Password Management:- Strong password- Lost password- Password Reset

Retire User:- Delete/Freeze Accounts- Delete/Freeze

Entitlements- Manage files & shares

HR First Name

HR Last Name

HR Title

HR Worker Number

Network sAMAccountName

Network Login Time

Network First Name

Network Last Name

App Last Name

App First Name

App Phone Number

App Application Preferences

directory email

directory fax

directory phone

directory Last Name