leveraging baldrige for performance management
Post on 08-May-2015
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Given at the 3CMA 20th Anniversary Conference at Lake Tahoe, Nevada on October 24, 2008.
TRANSCRIPT
Leveraging Baldrigefor Performance Management
Leadership
Strategic Planning
Customer & Market Focus
Measurement, Analysis, & Knowledge Management
Workforce Focus
Process Management
Results
global criteria
not prescriptive
systems perspective
application
feedback report
Baldrige
process management
objectives
linking
gathering input
in-process measures
analysis
actingonknowledge
results
“If you don’t like change, you’re going to like irrelevance even less.”
—General Eric Shinseki, Chief of Staff, US Army
www.baldrige.nist.gov
Kevin Knutsonknutsonk@cityofreno.com
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