library 10 kari lämsä helsinki city library kari.lamsa@hel.fi

Library 10Kari Lämsä Helsinki City Library

kari.lamsa@hel.fi www.lib.hel.fi/library10

Library 10 in a nutshell

•Located in the Main Post Building•Opened April 1, 2005•Open 78 h/wk•Customers 2 000/day•Collection 63 000•Recorded works 47 000•Workstations 40•Floor space 1000 m²

•A Combination of Music and Information Technology

Customers

• Visitors per month app. 50 000• Ages 15-30 60 %• Percentage of customers that are

male 60 %• Second biggest group are over 50

years old women

• Along the main avenue• Visual contact with each other• Easily approachable for customers• Convenient for staff to exit• Positioned for side by side guidance

Service and info points

Stage

• Concerts, performances and panel discussions

• Exhibitions• Multimedia displays• Mobile furnishings• Acoustic interior• PA-equipment• Lighting system• Online broadcasting

All kinds of events

• Movies

• Gigs

• DJ

• Discussion sessions

• Game-sessions

• Interviews

• Video recording events

• Broadcasting video & audio

online

Do you want to be something?

• Do you want to be musician?• Do you want to be actor?• Do you want to be TV host?

Co-operating with Job Centre

Studios: recording, audio, video

Customers can come to the library to

play, record and edit their own music,

spoken word and videos.

Customers can save their recordings

to their own Media Card for public

use.

•Once a week - every week•Every week a new subject to learn•Topic chosen by club members•Learning together- helping each other

The laptop club - learning together

Laptop classroom topics

What is Vista? How to use Skype?

What is Facebook?

How to use a digital camera?

How do I book a trip from the internet?

Local libraryMedia days

Fun Fun Fun!

Professionalknowledge

MusicEveryday digital media

From reading room to working room

• Space and equipment for creating, displaying and publishing media

• Wlan-connections to various databases• Moveable tables and plugs for laptops

Work how you want

Staff

• Library manager• Staff manager• IT planner• IT specialist • Media assistant• Music librarians

Average age under 35

All together 28

Males 19

• Events organizer• Library assistants • Apprenticeship students • Non-military service • Students as covers and trainees

Staff’s skills

• Everyone capable of basic duties

• Everyone need not be an expert at everything

• Special capabilities exploited for customer service

• 80 % Schooled in library studies

• work = hobby

Independent staff

Shared duties:• Staff manager and work shifts • Events • Marketing • ICT • Collections and acquisitions • Training and process introduction

Each area of responsibility has its own

pair or team of staff members

A director follows work, does not control it

A director is not a captain but a pilot

Staff training and schooling

• Process introduction is planned and staff contributes according to their skills

• New workers are introduced to staff and learn their skills• Staff train and teach each other • Training done in small groups • Everyone may partake in training • Basis of staff training: need AND willingness • Not only what needs to be learned, but what staff wants to learn • Director makes sure that all necessary skills are held by staff

Sharing skills

• Special skills and competencies are shared with the entire city library

(ICT equipment, music information searches, media know-how )

• Use of specialists from different fields and learning institutions

• Staff is involved with work groups of the entire city library

• Staff has special tasks, such as guiding our international visitors

• Responsibilities delegated to younger staff • Tasks are given to those that can and will,

not by seniority

Project fulfillment

• Project training for staff• Staff do the planning and prepare time frames • Director actively follows, but does not control • Mistakes are not dangerous

In cooperation with customers

• Customers participate in organizing exhibitions, events, and concerts • Cooperation with students and other learning institutions • Cooperation with organizations and hobby groups • Capitalize on feedback and questionnaires, but daily contact between

customers and staff are often more fruitful

• Web 2.0 –trainer

• Media assistant

• Studio engineer

• Promoter

• Sound editor, camera-man, lighting technician

• Radio journalist

• Roadie

New tasks of staff

The library is a work, not a family

• Library management is the management of work

• A director is aware of staff's personal needs and affairs, but does not become involved in them

• A spirit of “Us" is still important to have

Library 10 motto:

When other libraries just startplanning, we have already made mistakes!

Library 10 is

• Library service point in the city center• Flexiple learning and working environment• Place for creating, displaying and publishing culture• Public city space