making connections: united and latin america · november 7, 2012 . today ... source: oag, full year...

Making

Connections:

United and

Latin America

ASTA Webinar

November 7, 2012

Today’s presenters

2

Part of United’s 10-member

bilingual/bicultural on-shore sales team that

develops business opportunities between

the Americas

Began airline industry career in 1989;

joined Continental Airlines’ new Latin

America Sales Department in 1998

(merged with United in 2010)

Native of Mexico; 40-year resident of

California

Member, Board of Directors, U.S.-Mexico

Chamber of Commerce in Chicago,

Chamber of the Americas in Denver

Bilingual English/Spanish

Francisco Figueroa,

Account Manager,

Latin Sales,

United Airlines

Meet United

Overview

Global route network

Hubs

Latin America/Caribbean

Latinization

Product and Services

Our fleet

Our new look

Frequent flyer program

On board our aircraft

Business products

Alliances

Monterrey, Mexico

Flight Details

O'Hare Information

Monterrey facts

Questions?

3

Overview

Global route network

32 Destinations

14 Countries

84 Daily Departures

Trans-Pacific Service

66 Destinations

25 Countries

174 Daily Departures

Latin American & Caribbean Service

36 Destinations

22 Countries

82 Daily Departures

Trans-Atlantic Service

Future Service

6 Continents

10 Hubs

378 Airports

5,557 Daily Departures

Los Angeles

San Francisco

Denver

Chicago Cleveland

New York

Washington D.C.

Houston

Source: OAG, Full Year 2010

Tokyo

Guam

10 Hubs

Latin America and the

Caribbean

Service to Latin America and the Caribbean

Over 1,200 flights weekly to 66 destinations in 25

countries in Latin America and the Caribbean

CUN

CZM MID

VSA

AGU

MLM

CME

OAX

SLP

TAM PVR

HUX

MEX

TGZ

IAH

CLE

EWR

GDL

TRC MZT

CUU

ZLO

ZIH

ACA

VER

BJX

SLW

PBC

DGO

QRO

MTY

LAX

AUS

SJD

SFO DEN

ORD

IAD

United Mexico

Destinations (29)

United Central America Destinations (10)

BZE

GUA SAP

SAL

MGA

SJO PTY

TGU

LIR

RTB

IAH EWR

7 Destinations in South

America

EZE

LIM

UIO

BOG

CCS

GRU

GIG

EWR

IAH

IAD ORD

CLE EWR IAH

PAP

POS

BDA

GCM

MBJ BQN

POP

PUJ SDQ SJU

STT SXM ANU

CUR AUA

NAS

BON

PLS

ORD

IAD

18 Destinations in the Caribbean

U.S. hubs with service

to Latin America

■ Los Angeles International Airport

■ San Francisco International Airport

■ Chicago O’Hare International Airport

■ Denver International Airport

■ Cleveland Hopkins International Airport

■ Houston/George Bush Intercontinental

Airport

■ New York/Newark Liberty International

Airport

■ Washington, D.C./Dulles International

Airport

13

Latinization

14

Website in English/Spanish/Portuguese

Bilingual flight attendants on many flights to Latin America

Latin menus on select flights to Latin America

Spanish-language signage at many U.S. airports, bilingual

gate announcements, interpreter program, cultural-

sensitivity training for front-line staff

Reservaciones en español: 1 800 426 5561

(24 hours /7 days/week)

Automated flight-information line in Spanish:

1 800 579 3938

Products and services

Fleet

■ Mainline: Nearly 700 aircraft

■ Regional: More than 550

aircraft

16

On board

Boeing Sky Interior

Overhead storage space nearly

doubled on more than 150 aircraft

Economy Plus®

18

MileagePlus became the single loyalty

program on March 3, 2012.

Frequent-flyer program

20

■ More than 50 United Club locations in 39 airports

worldwide

■ Amenities: Complimentary bar, snacks, Wi-Fi,

workstations; passenger assistance (reservations, seat

selection, upgrades, boarding passes)

■ Access: United Club members, Star Alliance® Gold

members and other eligible customers

■ Latin America and Caribbean

■ Buenos Aires

■ Guatemala City (Copa Club in partnership with United)

■ Mexico City

■ Panama City, Panama (with Copa Club)

■ Sao Paulo

■ Santo Domingo (with Copa Club)

Meals

21

International premium cabin dining

■ New menus on long-haul international United Global

FirstSM & United BusinessFirst® flights

■ Beef, chicken, fish, vegetarian-style pastas

■ Entrée selections to Latin America incorporate local

ingredients

United Economy® meal or snack selection purchase ■ Most flights > 2 hours within North America, Caribbean + Latin America

leisure destinations

Complimentary meal service ■ Caribbean & Latin America: Meals or snacks to/from Bogota, Caracas,

Lima, Panama City, Port of Spain, Port-Au-Prince, Quito & San José

(Costa Rica)*

■ South America: Complimentary meals served on all flights

*except select flights departing after midnight

Business products

Corporate programs for small-mid-sized enterprises

23

MileagePlus Explorer Business Card and

MileagePlus Business Club Card

24

United PassPlus® programs

25

A suite of pre-paid plans with a one-year

term that fit the needs of many small to

medium-sized businesses – helps you

manage costs

26

A complimentary corporate program designed to reward small- and

mid-sized enterprises for business travel on United, United Express®

and Lufthansa

Alliances Star Alliance

Copa Airlines

Joint Venture: Lufthansa Group & Air Canada

Chicago O'Hare

to

Monterrey, Mexico

ORD-MTY Non-Stop

Flights UA 6276 / 6277

Effective December 19, 2012

Southbound

8:50A 12:20P

Northbound

12:55P 4:25P

Equipment

CRJ700 OP by SKYWEST

Capacity

6/60

Frequency

Daily

Available for Sale:

22SEP12

29

United’s Chicago Hub

United is the largest carrier at Chicago

O’Hare (ORD)

ORD is United’s 2nd largest hub

Over 590 departures per day

Non-stop service to over 150 domestic and

international destinations, including:

Mexico City, Puerto Vallarta, Cancun, San

Jose del Cabo and Monterrey (12/19/12)

Sao Paulo

Beijing, Hong Kong, and Tokyo (Narita)

Amsterdam, Brussels, Frankfurt, London

(Heathrow), Munich, and Paris (Charles de

Gaulle)

Demographics*

Capital of Nuevo León: Monterrey

Population: 4.7 Million

GDP: $ 90.1 billion USD

GDP per Capita: $ 19,023 USD

GDP growth 2011: 6.2 %

Industry

Industrial Parks: Over 100

Sectors: Construction, Steel, Consumer, Automotive, Manufacturing

Other

Over 60 bilingual schools; 102 colleges and universities

“City of Mountains”

Department of Foreign investment Mission: “Contribute to the state’s

development through the attraction of Foreign Direct Investment”

*Source:SEDEC

Monterrey

Francisco Figueroa

francisco.figueroa@united.com

(626) 358-1365

Contact:

¡Gracias!

Thank you!