managing cross cultural diversity
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Components of a Diversified Workforce
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Dimensions of Diversity
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Person
Race
Physical
Ability
Sexual
Orientation
EthnicityGenderAge
Primary
Dimensions
Secondary
Dimensions
EducationMaritalStatus
Parental
Status
Work
Background
Income
Geographic
Location
Military
Experience
Religious
Beliefs
Primary
Dimensions
Inborndifference -
Have an impact
throughout
ones life
Secondary
Dimensions
Acquired orchanged
throughout ones
lifetime Have less
impact still
impact self
definition
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Managing Diversity
Involves recruiting, training, promoting, andutilizing to full advantage individuals withdifferent backgrounds, beliefs, capabilities,
and cultures. Understanding and deeply valuing employee
differences to build a more effective andprofitable organization.
Valuing the connections that arise anddevelop between diverse employees.
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Meeting the Challenge of Diversity
Diversity in the population, the workforce, and themarketplace is a fact of life no manager can afford to ignore
Managing diversity today recruiting, training, valuing,maximizing potential of people
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Gender Disability Sexual orientationRace Ethnicity Education
Age Religion Economic level
Smart managers value diversity & enforce the value in decisions
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Attitudes Toward Diversity
Ethnocentrism = belief that ones own group
or subculture is inherently superior to othergroups or cultures
Enthnorelativism = belief that groups andsubcultures are inherently equal
Pluralism = an organization accommodatesseveral subcultures
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Goal for organizations seeking cultural diversity is pluralism
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The Changing Workplace
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Dramatic
Changes inthe
Customer
Base
Changing
Composition of
Workforce
There are more
women, people
of color, andimmigrants
seeking
opportunities
Globalization
Competition is
intense
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The Workplace & Bias
Lack of choice assignments
Disregard by a subordinate of a minority managers direction
Ignoring of comments made by women & minorities atmeetings
A need to become Bicultural
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How It Shows Up
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Biculturalism
Socio-cultural skills and attitudes used by racial
minorities as they move back and forth between
the dominant culture and their own ethnic or
racial culture
1. Diversity comparison, Managing diversity
2. Ethnicity, religions, Age, Labor force, Dress codes,
discrimination, Attitudes towards diversity,
Training & diversity
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Means minorities use to deal with bias in the workplace
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Challenges For
Management
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CHALLENGES OF
CULTURAL
DIVERSITY
Organization Culture
Valuing differences
Prevailing value systemCultural inclusion HR Management Systems (Bias
Free?)
Recruitment
Training and development
Performance appraisal
Compensation and benefits
Promotion
Higher Career Involvement of
Women
Dual-career couples
Sexism and sexual harassmentWork-family conflict
Heterogeneity in
Race/Ethnicity/NationalityEffect on cohesiveness,
communication, conflict, moraleEffects of group identity on
interaction (e.g., stereotyping)Prejudice (racism, ethnocentrism)
Promoting knowledge and
acceptance
Education ProgramsEducate management on
valuing differences
Taking advantage of the
opportunities that diversifyprovides
Mind-Sets about DiversityProblem or opportunity?
Level of majority-culture buy-in
(resistance or support)
Challenge met or barely addressed?
Source: Taylor H. Cox and Stacy Blake,Managing
Cultural Diversity: Implications For Organizational
Competitiveness, Academy of Management Executive
5, no 3 (1991), 45-56
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Uncertainty Avoidance Index (UAI)
deals with a society's tolerance for uncertainty and ambiguity; itultimately refers to man's search for Truth.
indicates to what extent a culture programs its members to feel
either uncomfortable or comfortable in unstructured situations.
Unstructured situations are novel, unknown, surprising,different from usual.
Uncertainty avoiding cultures try to minimize the possibility of
such situations by
strict laws and rules,
safety and security measures, and
on the philosophical and religious level by a belief in absolute Truth;
'there can only be one Truth and we have it'.
10/18/2013 Culture: Unit 4 10
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Long-Term Orientation (LTO) versus short-term
orientation:
Societys search for virtue
Assesses sense of immediacy within a culture, wheregratification should be immediate /deferred
Include:1. Persistence (Perseverance)
2. Ordering relationships- presence of societalhierarchies
3. Thrift: High saving rates
4. Sense of shame: leads to sensitivity in social contacts
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languages
German
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Indian Languages %
Hindi 41%
Bengali 8.1%
Telugu 7.2%
Marathi 7%
Tamil 5.9%
Urdu 5%
Gujarati 4.5%
Kannada 3.7%Malayalam 3.2%
Oriya 3.2%
Punjabi 2.8%
Assamese 1.3%
Maithili 1.2%
other 5.9%
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Diversity comparison
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ethnicity
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religions
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age
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Labor force
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respondents
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questionnaire
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respondents
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Diversity problems?
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discrimination
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Attitudes towards diversity
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Dress codes
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Training & diversity
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Managing diversity
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