maximize your information capital_rado kotorv_summit italia 2013

Maximize Your Information Capital

Dr. Rado Kotorov

Vice President and CIO

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Information Builders at a Glance

Focused

� Software and Services

� Business Intelligence & Analytics

� Data Integration & Integrity

Experienced

� 38 years of experience

� All industries, Government & Education

Global

� Thousands of customers,

� Millions of users

� 1,350 employees in 60 offices

� All industries, Government & Education

� Leading OEM software provider

Successful

� 98% success rate

� Highest customer satisfaction

� Long term customer partnerships

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BI Low Adoption Still PervasiveAfter 20 years of BI the 70-80% are still underserved

We Conducted some research with IDG

Please do not distribute, we will make shortly an

app to slice and dice the results on our website

Whom Did We Ask?

� IT decision makers (57%),

� knowledge workers (33%), and

� operational/front-line employees (10%)

� US

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� US

� UK

� Germany

� Spain

� France, and

� Netherlands

Involvement in BI

� IT decision makers are equally as likely to consume/review reports

prepared by others (46%), as they are to investigate data for trends

and business insights (46%) or to leverage tools to build

dashboards/queries (45%).

� IT also reports high levels of involvement with data

mining/statistical analysis (41%) and building of reporting

applications for others (40%).

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applications for others (40%).

� Knowledge workers most often report spending time

consuming/reviewing reports others prepare (61%) and investigating

data for trends and business insights (51%).

� Operational/front-line employees report the lowest incidence of

involvement with business intelligence/analytics categorizing their

involvement as consuming/reviewing reports others prepare.

What respondents believe?

� 75% agree that “In my organization, information is used to align

our strategic goals with our day-to-day activities and processes by

providing easily accessible and relevant information to all

employees on a regular basis.”

� 69% agree that “My organization is committed to helping our

customers and partners make better decisions and as such shares

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customers and partners make better decisions and as such shares

not only relevant data, but also analytics with customers/partners

to create greater alignment and value.”

� 68% agree that “My organization views investments in

information management as being on par with investments in

other tangible assets, effectively leveraging information for

competitive advantage.”

The reality

� The majority of organizations regularly solicit feedback about

information delivery preferences from:

� executive management (82%),

� mid-level management (83%)

� knowledge workers (70%)

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� but less frequently from:

� operational/front-line employees (55%),

� customers (51%),

� external partners (41%), and

� suppliers (34%).

� Most organizations still concentrate their focus on delivering

information to the top tier of employees – executive

management, mid-level management and knowledge

workers.

The information delivery approach….

When asked which of two approaches would deliver a better user experience and

more adoption:

� 55% chose “powerful analytic tools for users to perform ad hoc analysis”, while

� 45% selected “an app store experience with a selection of information apps to

answer business questions with point and click”.

Many companies are still thinking about information management from

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Many companies are still thinking about information management from

the perspective of knowledge workers and other data intensive roles,

rather than focusing on approaches that will most effectively help them

deliver pervasive BI to all employees, external partners, suppliers and

customers.

BI Low Adoption Still PervasiveAfter 20 years of BI the 70-80% are still underserved

Enterprise CapitalEmergence of Information Capital and Information Asset Management

Capital Assets Outcome

Investment Facilities Products & Services

Human Employee Programs&Tools

Better Performance

Information Data & Systems Better Decisions && Processes

Information

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Maximizing Your Information CapitalEveryone Makes Decisions

Traditional BI, Analytics, Information ManagementLagging Indicators, Batch

AnalyticalRole

AnalyticalGoal

InformationCapital Gains

Executive

Management

Strategic Set Strategy

& Policy

Provide

Investments &

Resources

Mid-Management

& Analysts

Analytical Analyze

Performance

Leverage

Investment

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Next Generation BI, Analytics, Information ManagementLeading Indicators, Real Time

Proactive

Employees

Operational Drive Change &

Business

Transformation

High ROI

Partners, Suppliers,

Customer

Vital Loyalty,

Differentiation

& Growth

Extreme ROI

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Maximize Your Information CapitalInhibitors and Enablers for Success

Business Inhibitors

Technology Inhibitors

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Technology Inhibitors

Technology Enablers

Intelligence Integrity Integration

Information Builders CustomersAll Leverage the Platform for Information Management & Analytics

Information Builders CustomersAll Leverage the Platform for Information Management & Analytics

Information Builders PartnersAll Leverage the Platform for Information Management & Analytics

Technology Partners

Strategic ISV Partners

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Solutions And Applications

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� Single view of patient, citizen, student,

or criminal

� Customer Acquisition and Retention

� Online customer experience

Information Builders SolutionsHigh Impact Solutions Areas

� Single view of customer

� Customer intelligence

� Public information portals

� Call center Performance

� Cost control and budget management

� Performance management of employees,

suppliers, contractors

� Real-time event analysis and

predictive scoring

� Government, industry, and corporate

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� Product and logistics intelligence

� Reduction of redundant, error-prone, and

manual processes

� Identity management

� Location intelligence

Information Builders

Solutions and Applications

OmniPatient

Performance Management Framework

Law Enforcement Analytics

Fraud Detection

Social Services Analytics

Insurance Performance Foundation

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Customer Service

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Strong Commitment to Customer ServiceRobust Process and Customer Engagement

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Strong Commitment to Customer ServiceAwards and Testimonials

Recognized by American

“IBI support management and staff were instrumental in supporting

Sparta Systems' sophisticated OEM integration with IBI’s WebFOCUS.

This responsiveness was one of the key factors that enabled the

project to be a success.”

Tarun Arya, Director, Sparta Systems

“The IB support organization is the best vendor support I’ve ever

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Recognized by American

Business Awards

in 2012 for:� Customer Service

Organization

� Customer Service

Outstanding Individual

Achievement

� Customer Service

Executive Leadership

“The IB support organization is the best vendor support I’ve ever

worked with! They always go beyond my expectations. ”

Russell Hobbs, BI Manager, American Express

“Information Builders has an amazing passion for their customers.”

Mark Smith, President, Ventana Research

Information Builders Customers’ SuccessesHigh Industry Recognition for Innovation and Value

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Information Builders Customers’ SuccessesHigh Industry Recognition for Innovation and Value

Air Canada

Allstate

ArvinMeritor

ASM

Bajados Provincial Council

Bank Of New York/Pershing

BMO Bank of Montreal

BBVA – Spain

Bell Sygma

Beringer Blass Wine Estates

BNSF

Caja Espana

Caja General de Ahorros Granada

CANTV

Federal Insurance Deposit Corp

Federal Student Aid

Food For The Poor

Geronimo

Holland America Lines

Houston Community College

Hillman Group

La Barge

Legal Aid Society

JPMorgan Chase

Jefferson Medical Center

Medstar

Medline Industries

Merrill Lynch

NYU Medical Center

Oxford Properties

PACCAR

Prince George Police Department

RENFE

RBC Financial Group

Royal Sun Alliance

Rural Servicios Informaticos

Saint Georges Bank

Schawk

Scotia Bank

Sedgwick James

Sony

State of Iowa

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CANTV

Case Corporation

Charlotte-Mecklenberg PD

City of Houston, TX

City of Richmond, VA PD

Columbus City Schools*

CSX Transportation

Dealer Services Corporation

Dialysis Clinics

Dogmatch

Eastern Mountain Sports

Erlanger Police Department

Federal Bureau of Investigation

Federal Emergency Mgmt. Agency

Merrill Lynch

Milton Hershey School

Ministerio de Trabajo e Imegracion

Moneris Solutions

Mount Sinai Medical Center

NBC

Netherlands Home Office

Newhall Municipal Court

NYC Dept. of Housing

NYC Dept. of Health

NYC Dept. of Human Resources

NYPD Domestic Violence

New York Public Library*

State of Iowa

State of Louisiana

State of Missouri

Telus

TransAmerican Life Insurance Co

Trustmark

Universidad de Almeria

United States Dept. of Agriculture

United States Dept. of Justice

United States Postal Service

United States Transportation Command*

United Way of SE Pennsylvania

US Bank

Valero Energy Corporation*

Yeshiva University

Zugar Bank

Thank you.

We’re looking to help you maximize

the value of your information capital.

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