metro partnership clackamas education service district, multnomah education service district,...

Metro Partnership

Clackamas Education Service District, Multnomah Education Service District, Northwest Regional Education

Service District, and Portland Public Schools

Metro Partnership Purpose

• Provide network and Internet access for its members

• Develop joint information technology investments which yield improved services at reduced cost

• Create group leverage on vendor services through coordinated and aggregated purchasing

Metro Partnership Structure

• Two standing committees– Executive Committee– Technical Committee

Documents

• Partnership Agreements– Intergovernmental agreement (IGA) between

partners (financial arrangement)– Service level agreement (SLA) between

partners– Governance agreement – Network peering agreement

Documents (cont.)

• Internet service agreements– Verio Internet Access Agreement– Verio Service Order– Service Disruption Clause– Verio SLA

• Maintenance Agreements– Qwest network management services

agreement– Qwest network management services appendix

Documents (cont.)

• Processes– Critical support process flowchart– Non-critical support process flowchart– Critical notification process

• Forms– Outage request form– Post-outage report form– Issue register form

Documents

• Miscellaneous– Technical implementation task list– Technical implementation Gantt chart– Architectural drawings– E-rate letter of agency (year 7 draft)

Issues to Resolve/Complete– Equipment redundancy– Circuit redundancy– Cost breakdown/TCO– Documents currently in draft – Pittock rack space agreement

Questions?