missed appointments in the nhs

Missed AppointmentsMOBILE TELEPHONE VALIDATION

“Did Not Attends”

Costing £162m per year

>19 million missed GP & outpatient appointments

Pro-active initiative, but how successful?

Realistic onus on individual to keep Health Centre informed of changes?

Opt-in got, but is there a much quicker, comprehensive and accurate way?

ACTION PLAN1. Validate accuracy of existing mobile telephone records

2. Enhance all non-mobile present patient records with 3rd Party permissioned numbers

3. SMS permission to use mobile for appointment confirmation

valTEL

result codeswe return one of five validation results

ACTIVE

UNKNOWN

ABSENT

INACTIVE

INVALID

number verified as available

number verified as unavailable

incorrect syntax or number format

number verified but not currently available (non-permanent error: phone off or out of range)

result is not available (due to other circumstance: network failure or timeout)

50% records with mobile?

1 in 10 Did Not Attends

75% records with mobile

1 in 20 Did Not Attends?

The case for enhancement

addTELReplace non-validated or missing numbers

Millions of 3rd party sourced data ready for append – which can be used to prompt opt-in via SMS

Pro-actively reduce missed appointment costs associated with inaccurate telephone numbers

For more help Graham Arrowsmith

Senior ConsultantData Central (UK) Limited

E: graham.arrowsmith@datacentral.co.ukT: 07914 824 678