mobile work: what's in it for employees

Measure Manage Train Advise

Personal ROI from the New Workplace

Mika Cross Flexible Workplace Strategist Presiden;al Management Council (PMC) Inter-‐Agency Fellow Mika.Cross@opm.gov

Kate Lister President Global Workplace Analy;cs Kate@GlobalWorkplaceAnaly;cs.com

Today’s Presenters and Contributors

ObjecCves

•  Why are we doing this? •  What’s in it for me? •  GeHng the message out •  Tools / Resources

Change is Hard

1)  Make the commitment 2)  Involve consCtuents 3)  Give stakeholders the WHY 4)  Show WIIFMs 5)  AnCcipate resistance 6)  Enlist champions 7)  Make it voluntary 8)  Establish goals 9)  Make it formal 10)  Communicate 11)  Educate 12)  Measure results/refine

Best PracCces

What’s in

it for ME?

Show WIIFMs

What’s In It For Me (WIIFM)?

WIIFMs: Time

WIIFMs: Money

WIIFM: Money

•  Commute •  Food •  Clothing •  Serendipity •  Insurance •  And more …

WIIFMs: Health

Stress

WIIFM: Health

WIIFMs: Health

WIIFMs: And More

Why are

we doing

Sustainability!

People

Math Ahead

REMAIN CALM

WARNING

Why People? Engagement

•  63% Not Engaged •  24% Disengaged

Why People? A`racCon

Make me an offer

orkplace Analy;cs, all rig

hts reserved

The Talent Shortage Con;nues, Manpower Group, 2014

Why? Profit

Save Money •  Real estate •  Turnover •  Absenteeism •  Health costs •  Transit subsidies •  And more …

Why? Profit

Ensure CompeCCveness

•  Cost control

•  Top Talent

•  Agility

•  Scalability

Why? Profit

Increase Efficiency / EffecCveness

•  Produc;vity

•  Goal Alignment

•  Accountability

Why? Planet

•  Pollutants •  Resources •  Traffic

Why? Planet

•  Pollutants – Cars – Travel – Office Equipment – Cloud Storage – Office Construc;on – Highway Maintenance

– Heat Islands

Why? Planet

•  Resources – Energy – Paper

Spreading

the Word

Communicate

Planning

Rollout

Pilot Ongoing

Why Informa;on Readiness Champions Influencers Assump;ons Obstacles Transparency

Objectives: •  Info/data gathering

•  Find allies

•  Test assumptions

•  Anticipate obstacles

•  Determine readiness

Planning

Methods ü Meetings

ü Educate

ü  Surveys

ü Focus groups

ü  Sociometrics

Planning

Objectives: •  Enlist •  Engage •  Inform •  Educate •  Assess

Methods ü  Surveys ü Meetings

ü Forums ü Gripe sessions

ü Newsletter

ü Frequent informal reviews

ü Written agreements/Policies

Objectives: •  Enlighten

•  Engage •  Endorse

•  Lead •  Educate •  Overcome

•  Don’t screw up

Rollout

Methods ü  Leadership

ü  Brown Bag Lunches

ü Peer Resources

ü Testimonials

ü  Social Networks

ü Training

Rollout

Objectives: •  Enhance

•  Measure •  Embody •  Leverage •  Share

Ongoing

Methods ü Ongoing surveys

ü PR ü Case studies ü  Social media ü Recruiting ü  Brand ü Conferences ü Annual Report ü  Best Places to Work

Ongoing

Tools &

Resources

AgilWork: WHY are we doing this? WIIFM? The Case for Change

Your Logo Here Click Here for Fr

ee Demo

of The Case For Change

Good UnCl 8/8

Created by Agilquest’s Training partner, e-‐Work.com

Free Resources •  The Case For Change – Free Demo – through 8/8

•  Employee Workplace Savings Calculator™ •  Employer/Environmental Savings Calculator •  ROI White Papers •  Results-‐Based Management White Paper Email Kate@GlobalWorkplaceAnaly;cs.com

Global Workplace AnalyCcs Employee Telework Savings Calculator™

Your employees can calculate their own savings here

Free Standard Models

Custom Models •  100+ Assumptions •  600+ Calculations •  Hoteling, desk sharing,

other AWS

Authority Based •  Backed up by 100’s of

research reports, case studies, real world examples

•  Continually updated

Global Workplace AnalyCcs Workplace Savings Calculator™

•  U.S Federal Government •  U.S. Corporate •  Pre-populated with

national, local, or industry standards

Global Workplace AnalyCcs Workplace Savings Calculator™

Calculates Impacts:

Estimates Costs: •  IT •  Training •  Implementation •  Facilities •  And more …

•  Real Estate •  Productivity •  Turnover •  Absenteeism •  Healthcare •  Transit Subsidies •  Parking Lots •  Environmental Impact •  And more …

Global Workplace AnalyCcs’ Workplace Savings Calculator™ Results:

OPM’s Human Resources Solution

Visit the OPM’s Human Resources Solu7ons: hcp://www.opm.gov/services-‐for-‐agencies/

Thank you and let’s connect!

Kate Lister Kate@GlobalWorkplaceAnaly;cs.com FutureWorkforce

Mika Cross Mika.Cross@opm.gov

Mika_Cross LinkedIn

Your Turn

Speaker Biographies

Mika Cross Mika Cross is a seasoned Human Capital Workplace and Policy Strategist specializing in global, strategic workplace ini;a;ves, flexible workplace programs, cultural transforma;on, diversity, and inclusion and employee engagement. Her 16-‐year career in public service includes military personnel and federal civilian human resources management throughout the Department of Defense, United States Intelligence Community and across the Federal government. She is a veteran of the U.S. Army, serving as both an enlisted soldier and commissioned officer.

Kate Lister Kate Lister is the president of Global Workplace Analy;cs a consul;ng and research firm that specializes in helping all stakeholders understand and embrace the business case for telework, mobile work, flexible work, workplace wellness, and other agile workplace strategies. Her organiza;on’s research-‐driven workplace savings calculators have been used by hundreds of organiza;ons to es;mate the employer, employee and environmental benefits of new workplace programs. Her firms research has been cited dozens of publica;ons including the Wall Street Journal, New York Times, the Harvard Business Review and many others around the globe.

mobile work: what's in it for employees

global workplace analytics

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