nasscom ilf 2015: in pursuit of excellence by mr. aditya ghosh

Doors closed…

1400 hrs

IndiGo Standard

Time

In pursuit of excellence29th January, 2015

Strictly Private and Confidential

Promises made…Promises kept!

Let’s recap

India Amongst the Largest and Fastest

Growing Economies Globally

Domestic RPKs have grown at 1.6x multiple of real GDP growth(1)

India’s long-term growth fundamentals continue to be robust

Source: EIU and CAPA. (1) Average based on CY2003 to CY2013.

Low Aircraft Penetration –Huge Market Opportunity

Annual Domestic Seats per Capita

Source: CAPA.

Rail to Air Substitution Supportive of Demand

Substitution from rail to air

8,421million

58

million

< 1% of rail

passengers

FY2013 Passengers

Increasing

Disposable

Income

Changing

Consumer

Preference

Large Market

Potential

What is my one big objective

Low cost = Low

quality

What will my customers pay for

IndiGo stands for three things

Low fares

On-time

Courteous,

hassle free

service

There is no 99.99%in safety

Are we low costorlow fare

Getting the basics right

From Boringly consistent to Passionately consistent!

Consistency in…

Every flightEvery dayEvery hourEvery customer

We have a frequent flier program and it’s called…

Reliability!

SOPs - the foundation that keeps us safe

Practice not till you get it right…

but till you just can’t get it wrong!

Innovation

Are you keen to learn

and change some

things in yourself every

year? Or do you feel it’s too

late to change?

Who is our competition

Our competition is who we were yesterday!

Against all odds, our will to win comes from within us!

IndiGo Continues to Grow while Rest of the Industry Stagnated

Source: DGCA.

What are our biggest risks

ComplacencyArrogance

Complacency

Do you take ownership

of your work and that of

your team? Or do people need to

chase you to drive

results?

Have you started

accepting mediocrity?

If yes, what will you

do about it? If yes,

where have you started

compromising?

Arrogance

Are you satisfied with

your work product and

that of your team?

Is your department

and your work product

error-free?

If not, why are you

satisfied?

Integrity

Why do you hide when

things go wrong?

But don’t refuse credit

when things go right?

The only way to fly high is to stay grounded!

Never let ego come in the way of wisdom

How do we dealwith the rising complexity

Simplicity is the antidote to complexity

Obsessed with simplicity

Type of airplanes

Type of engines

Type of spare parts

Type of training

Class of passengers

One and only one IndiGo!

How am i the ‘I’ in IndiGo

Power to make a change

Each one of us needs to further the spirit of IndiGo!

The differencebetween the

Best of Efforts and theBest of your Ability

Chasing dreams

The year ahead…

1planes8

Delivery of NEOs

New GTF engines

650Cross the

mark

employees

20001Cross

00million pax

1Cross

Challenges…some old, some new

540new IndiGo

pilots

540new IndiGo

pilots

180new Indian

pilots

540new IndiGo

pilots

180new Indian

pilots

60new expat captains

540new IndiGo

pilots

180new Indian

pilots

60new expat captains

300new JFOs

000new flight attendants

1

600new AOCS

colleagues

001new AMEs

Continuing education.

New ifly facility.

Launching My 6E World

Living hassle-free

Alumniportal Flying

mothers

Creché

SLTportal

Flexibleflying

You are never alone at IndiGo!

We will double in size in 60 months

What is our role

Our role is far above

and beyond our job!

Find your center and stretch!

We have a simple goal

Become a world classairline

Employee of the year

Process

Entries chosen from 2014

employees of the month by their

respective HODs – 36 entries

First round

Shortlist created by all HODs collectively–14 entries

Pre-final round

Final round

Further shortlist by all HODs collectively– 7 entries

Pre-final nominees

Baishaly GhoshArchana GurungChhavi Munjul

Rituparna BanerjeeTanweer Ghouse Sajjad

PravinamirthrajKishore Kumar

Shikha YadavMarina BarotEsha Kapoor

Hridoy Jyoti GayanRiyant Dash

Mukesh Sharma

Lawrence GomesSanjoy Chakraborty

Shivani SharmaTanmoy Adak

Alisha DregoFarheen Bardai

Supriya PatilSyed Amtul Alisha Drego

Madhavi ChiguruIffath Anjum

Bhagyashree Rana DeepikaSondhi

Lucky MehtaPayel Bhattacharajee

Garima AwasthiPriyanka Paul

Vishal Rampal

Sumit KumarMohammad Anisur

Anjani John

Fayaz Ahmed Mubarak Ali

Suraj

Sulfat Majeed

Final nominees

Baishaly GhoshArchana GurungChhavi Munjul

Rituparna Banerjee

IFS, CCU

TanweerGhouse Sajjad

Pravinamirthraj Kishore Kumar

Flight Operations, MAA

Being nominated for not limiting their work to cabin services but truly looking after the passengers in the true sense of the word. They not

only provided emotional and financial support but also played the part of real guardian angels.

Lawrence GomesSanjoy Chakraborty

Shivani SharmaTanmoy Adak

AOCS, CCU

Being nominated for showing extraordinary concern for a family on flight 6E 458 on 21st August, 2014 who lost their

infant. They tried to provide treatment for the child but failing that they went an extra mile in providing the support

and extra care to the grieving family.

Being nominated for going many extra miles for a passenger who was a complete

stranger and was grieving the death of his father. They provided financial support and

assistance in ensuring that the passenger was able to perform the last rites.

Alisha Drego

Madhavi Chiguru

Iffath Anjum

Bhagyashree Rana

Deepika Sondhi

IFS, HYD

IFS, DEL

Being nominated for showing empathy not just by words but actions to a lady who was to

receive the dead body of her young son.

Lucky Mehta

Payel

Bhattacharajee

Garima Awasthi

Priyanka Paul

IFS, DEL

IFS, CCU

Being nominated for showing his presence of mind and quick action which prevented

major damage to the aircraft and subsequent losses to the company by preventing

grounding of the aircraft.

Sumit Kumar Engg, BOM

Being nominated for showing spontaneity and concern for a colleague which ensured

that the loader escaped with no major injury. Took prompt action of stopping the conveyor

belt and getting the belt cut.

Mohammad Anisur AOCS, HYD

Being nominated for saving a person’s life on a roadside who was getting fits and had to

be given first aid.

Sulfat Majeed Engg, HYD

And the employee of the year is…