north america the vms/msp competitive landscape · 2020-06-06 · agenda •introductions/overview...

Confidential Report – NOT for Distribution | ©2011 Crain Communications Inc. All rights reserved.

North America

October 19, 201110 am PT/ 1 pm ET

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The VMS/MSP Competitive Landscape

Moderator: Bryan Pena, VP Contingent Workforce Strategies, Staffing Industry Analysts

Guest Speakers:Stephen Clancy, Director of Contingent Workforce StrategiesStaffing Industry AnalystsJason Ezratty, Partner, Brightfield Strategies LLCDiana Gabriel, VP Strategy & Solutions, Staffing Industry AnalystsTony Gregoire, Senior Research Analyst, Staffing Industry Analysts

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Agenda

•Introductions/Overview•2011 VMS/MSP Landscape Details•Submitted Questions and Panelist Answers

Please note: This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon.

If you continue to have trouble with the sound, you may dial into the call by dialing 1-408-600-3600 and using access code 662 733 479Need further assistance? Contact SIA customer service at 800-950-9496.

©2011 by Crain Communications Inc. All rights reserved.

©2011 by Crain Communications Inc. All rights reserved.

Products/Services

North American CWS Council Members (partial list)

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Western Europe/Global CWS Council Members

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Save the date for next year in San Diego San Diego Hilton Bayfront San Diego, CA

September 20-21, 2012

September 19-20, 2012

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SAVE THE DATE!SAVE THE DATE!15-16 May 2012Lancaster Hotel, Londonwww.cwssummitwe.eu

© 2007-2011 The London Organising Committee of the Olympic Games and Paralympic Games Limited

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Our Sponsor

Dana ShawVice President

TAPFIN Global MSP Center of ExcellenceManpowerGroup Solutions

Our Speakers Today:

Moderator:Bryan Peña, VP, Contingent Workforce Strategies and Research

Panelist:From Staffing Industry Analysts:Diana Gabriel, VP, Strategic SolutionsStephen Clancy, Director, Contingent Workforce Strategies and ResearchTony Gregoire, Sr. Research Analyst

From Brightfield StrategiesJason Ezratty, Managing Partner

©2011 by Crain Communications Inc. All rights reserved.

Please note: This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. If you cannot access the audio, please call 1-408-600-3600 and use access code 662 733 479 Need further assistance? Contact SIA customer service at 800-950-9496.

Time for a Poll:Which of the following best describes your current

program management strategy?A. Preferred supplier list w/No VMS or MPS

B. Master Staffing Supplier

C. MSP with VMS

D. MSP without VMS

E. Self Manage using a VMS

F. Manage program internally not using a VMS

G. Other

©2011 by Crain Communications Inc. All rights reserved.

©2011 by Crain Communications Inc. All rights reserved.

What are MSP and VMS?

• Managed Service Provider (MSP)– A company that takes on primary responsibility for managing an

organization’s contingent workforce programme. Typical responsibilities of an MSP include overall program management, reporting and tracking, supplier selection and management, order distribution and often consolidated billing.

• Vendor Management System (VMS)– An Internet-enabled, often Web-based application that acts as a mechanism

for business to manage and procure staffing services (temporary help as well as, in some cases, permanent placement services) as well as outside contract or contingent labour. Typical features of a VMS include order distribution, consolidated billing and significant enhancements in reporting capability over manual systems and processes.

©2011 by Crain Communications Inc. All rights reserved.

Best Report Ever

• Broken into four parts– Spend Landscape and Deployment Footprint

– NPS Scores/Spider Charts

– Capabilities and Services Differentiators

– Market trends report

©2011 by Crain Communications Inc. All rights reserved.

2011 VMS/MSP Participants

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Not Participating:

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Thanks!!!!

• 41 Responding Suppliers

2009 2010 2011

23 MSP Participants 28 MSP Participants 32 MSP Participants

15 VMS Provider 23 VMS Providers 30 VMS Providers

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Staying in

Getting out

Likely to offer

w/in 2 years

Not likely to offer Total

Implied two year

change in number of

firms*

Provider of VMS 17% 0% 19% 64% 100% 110%

HRO 17% 0% 18% 64% 100% 107%

RPO 24% 0% 23% 53% 100% 96%

MSP 26% 0% 21% 52% 100% 78%

HR consulting 25% 0% 18% 56% 100% 73%

VOP 40% 0% 25% 36% 100% 63%

Master supplier 32% 0% 20% 48% 100% 60%

SOW consulting 32% 0% 15% 53% 100% 47%IC compliance/ payroll processing 38% 0% 9% 52% 100% 23%*Calculation based on (percent of firms likely to offer w/in 2 years - firms getting out)/firms staying in. This calculation should be treated as of ordinal value, not as a projection, as it may be assumed that not all firms will follow through with plans to add services.

The field is going to get crowded

©2011 by Crain Communications Inc. All rights reserved.

• VMS– Management by client resources – Own MSP– 3rd party MSP

• MSP– Other Technology– Own VMS– 3rd party VMS

VMS & MSP has Multiple Guises

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©2011 by Crain Communications Inc. All rights reserved.

Global MSP and VMS spend - 2010

0

10

20

30

40

50

60

70

80

MSP VMS

$ Bi

llion

Temp/Contract SOW Outsourced

$48B

$76B

Total VMS/MSP:> $83.7B

©2011 by Crain Communications Inc. All rights reserved.

Global MSP and VMS spend - 2010

0

5

10

15

20

25

30

Own VMS 3rd-partyVMS

OtherTechnology

Own MSP 3rd-partyMSP

Cllient'sResources

No Detail

$ Bi

llion

Temp/Contract SOW Outsourced

MSP VMS

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Broad growth across VMS

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0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Fieldglass

Emptoris

IQNavigator

Peoplefluent

Beeline

Ariba

PrO Unlimited

Agile-1

Largest Eight VMS Companies: 2010 Growth in Spend

©2011 by Crain Communications Inc. All rights reserved.

Broad growth across MSP

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Adecco

TAPFIN

Allegis

IQNavigator

KellyOCG

Randstad

Volt Consulting

PrO Unlimited

Largest Eight MSP's: 2010/2009 Growth in Spend

©2011 by Crain Communications Inc. All rights reserved.

©2011 by Crain Communications Inc. All rights reserved.

©2011 by Crain Communications Inc. All rights reserved.

©2011 by Crain Communications Inc. All rights reserved.

• Greater than $83.7 billion spend under management

VMS/MSP Market Size 2010

* Source: Staffing Industry Analysts – VMS/MSP Landscape Report 2011

©2011 by Crain Communications Inc. All rights reserved.

Time for a Poll:Which best describes your current VMS/MSP Goal?A. Considering a VMS or MSP for the first time

B. Considering Swapping Out Existing VMS/MSP

C. Expanding Reach Of Current VMS/MSP

D. Additional Skill Sets Into Program (LI, Clerical, IT, etc.)

E. Rolling SOW Spend into VMS

F. Rolling SOW spend into MSP

G. Other

©2011 by Crain Communications Inc. All rights reserved.

Thank You to Our Panelists

Panelist:

From SIA:Diana Gabriel, VP, Strategic SolutionsStephen Clancy, Director, Contingent Workforce Strategies and ResearchTony Gregoire, Sr. Research Analyst

From Brightfield StrategiesJason Ezratty, Managing Partner

©2011 by Crain Communications Inc. All rights reserved.

Question #1

“What is the most interesting thing happening in the VMS/MSP space right now?”

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Question #2

“What are some of the key differentiators when considering VMS applications?”

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Question #3

“Are there any skill sets or situations where a VMS or MSP just won’t work?”

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Question #4

What about the integration of RPO and MSP? Should we believe the hype?

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Question #5

“How are companies integrating SOW spend into their existing programs? Is VMS SOW Functionality for real or just marketing?”

©2011 by Crain Communications Inc. All rights reserved.

Question #6

“What are some of the best practices to consider when looking to deploy a VMS/MSP Globally?”

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Question #7

“What does the future hold for the MSP/VMS space?”

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Closing Thoughts?

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Questions & Answers

Thank You!

Any Questions????

Our Sponsor

Dana ShawVice President

TAPFIN Global MSP Center of ExcellenceManpowerGroup Solutions

Save the date for next year in San Diego San Diego Hilton Bayfront San Diego, CA

September 20-21, 2012

September 19-20, 2012

©2011 by Crain Communications Inc. All rights reserved.

SAVE THE DATE!SAVE THE DATE!15-16 May 2012Lancaster Hotel, Londonwww.cwssummitwe.eu

© 2007-2011 The London Organising Committee of the Olympic Games and Paralympic Games Limited

©2011 by Crain Communications Inc. All rights reserved.

Remember we want to know what you are thinking…..

Bryan Pena

VP, CWS and Research

E: bpena@staffingindustry.com

P: 650-390-6188

©2010 by Crain Communications Inc. All rights reserved.

Private Council Buyer Webinar – Today at 12:00PST :

Exempt/Non- Exempt and other Classification issues

a members only webinar with Eric Rumbaugh

Upcoming webinar:

CW Legal and Regulatory Update

November 17, 2011 10 am PT/1 pm ET

Western Europe MSP and VMS Trends in Europe

November 22, 2011

CW Open Topic- what do you want to know about?

November 30th, 2011 10 am PT/1 pm ET

THANK YOU!