nsba change and the new normal new orleans april 5, 2014

The NEW Normal?

Kuala LumpurOct 6th 2011

Change ProcessC / NC

4

What are some of the things you simply CANNOT change?

For those who are prepared…For those who are prepared…

…chaos brings opportunity

• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.

The Key To Success in the New Normal…

•Nimbleocity•Nim-bo-licous

Anyone who tells you they enjoy change… should seek

immediate professional help.

Emotional Response to Perceived Negative Change

Stability

Immobilization

Denial

Anger

Bargaining

Depression

Testing

Acceptance

TimePassive

Active

Emoti

onal

Res

pons

e

Managing Positive Responses to Change

Uninformed Optimism

Informed Pessimism

HopefulRealism

Informed Optimism

Completion

CheckingOut

TIME

PESS

IMIS

M

Build an irresistible case for change

Create a clear vision for successful change and communicate it relentlessly

Create a strong sense of urgency

Form a powerful guiding coalition

Plan for and celebrate small wins

Empower others to act

Institutionalize the change

Four antidotes to change resistance1. Bring people face-to-face with the external pressures to change.

2. Engage change “zealots.”

3. Manage feelings & emotions.

4. Support the change with new tools, systems and training.

Here is the KEY message…

You MUST work together to make this successful

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

My twitter address is: @awesomelysimple

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