oclc contactdag 2016 • 6 oktober 2016€¦ · oclc contactdag 2016 • 6 oktober 2016 oclc...

OCLC Contactdag 2016 • 6 oktober 2016

OCLC Community Center:Connect, Collaborate, Contribute

Andrew K. Pace

Executive DirectorWorldShare Community Development

Who is Andrew Pace?• I am a Librarian with a Humanities background

• BA , The University of Virginia; MSLS., The Catholic University of America

• Innovative Interfaces, Inc. (1996-1999): Mr. WebPac

• North Carolina State University Libraries, Head of IT (1999-2008)

• Libraryland author, speaker, consultant, and provocateur (1994–pres)• Blogger, “Hectic Pace,” (2006-present)

• Columnist, “Technically Speaking,” American Libraries (2004-2008)

• Contributing Editor, Smart Libraries Newsletter (2003-2004)

• Columnist, “Coming Full Circle,” Computers in Libraries (2000-2005)

• OCLC, 2008-present• “Father of WMS”

• Line of Business Director: Product portfolio responsibility for WorldShare Management Services, WorldShare License Manager, Ezproxy, CONTENTdm, Digital Archive, Shared Services (IDM, MSI, ServiceConfig, Alerts)

• WorldShare Community Development: increasing engagement with day-to-day OCLC product users as well as identifying key affinity groups in the library ecosystem

IGNORANCE ARROGANCE

Cooperation, Coordination, Collaboration

POWERED BY COLLABORATION

Shared infrastructure to manage and share resources across libraries

and across communities.

Shared data about the world’s libraries.

Find it and get it.

Shared communityof libraries, library users and partners, working

together to share the world’s knowledge.

Community

Development• Advisory groups

• Steering

committees

• Product pilots

• Focus groups

• UX reviews

The Power of Collaboration

Community

Development

Support

• Cohort

implementation

model

• Virtual roundtables

• Ask the Expert

webinars

• Community

contributed

documentation

The Power of Collaboration

Community

Development

Support

Data

Quality

• KB Cooperative

Management

The Power of Collaboration

Community

Development

SupportDeveloper

Network

Data

Quality

• API access

• Developers

Gallery

• Developer events

The Power of Collaboration

Community

Development

Support

Developer

Network

Data

Quality

Product Solutions• Shared policies (ILL)

• Shared collections

(Collection Manager)

• Shared licenses

(License Manager)

• Shared serials

patterns (WMS)

• Shared vendors

(WMS)

The Power of Collaboration

Community

Development

Support

Developer

Network

Data

Quality

Research

Product

Solutions

• Research Library

Partners

• Contextual Inquiry

• R & D working

groups

• Industry reports

• WebJunction

The Power of Collaboration

Community

Development

Support

Developer

Network

Data

Quality

Research

Effective

Use

Accelerated

Innovation

Impactful

ROI

=

Scalable

Solutions

Shared

Knowledge

Product

Solutions

The Power of Collaboration

It was helpful to talk to colleagues

from other institutions and to be able to share best practices.- Charlotte, NC

I wish there had been more time to discuss issues with various OCLC products.- Terre Haute, IN

And what’s especially nice, is that the problems discussed are so universal. That basically all those countries and all those organisations are dealing with the same issues.

- Netherlands, EMEARC ‘15

The impact of OCLC is big and that’s why meetings like this are important. Not only as OCLC’s customer day, but also as information day.

- Netherlands, Contact Day ‘14

Wish I could have attended more than one break-out session. I attended cataloging, but I also needed more information on ILL and Discovery since I also work in those areas. - Memphis, TN

oc.lc/community

• 7,398 unique

users; 2,791

unique institutions

• Over 5,200

discuss forum

posts and replies

• 360 enhancement

requests

18% of

accounts

are outside

the U.S.

Record Manager | Cataloging WS ILLDiscoveryWorldShare Management Services CONTENTdmEZproxy

WHAT’S IN MY COMMUNITY?

Recent

Discussions OCLC UpdatesImportant

Events

Seeking insightsJoin colleagues

OCLC News: Stay Informed

Discussions: Connect with Peers

GOT GREAT PRODUCT IDEAS?

I’ve got a

brilliant

idea!

Does anyone

else think it’s

brilliant?

• Description

• What problem are

you trying to solve

• Current workaround

1 of 2

Product team alerted

Market Need

Community Need

First Need

Enhancement Priorities

Market Need

Community Need

First Need

Enhancement Priorities

Robotic

Retrieval

System (RRS)

Market Need

Community Need

First Need

Enhancement Priorities

Market Need

Community Need

First Need Relevancy

algorithm

Enhancement Priorities

HOW DO I GET INVOLVED?

Interested in participating?

Contact: CommunityPM@oclc.org

Community Roundtable | Ask the Expert webinars

Held virtually every quarter

Product areas:

• Discovery

• Record Manager

• Collection Manager

• Interlibrary Loan

• License Manager

• Acquisitions

• Circulation

Product Insight (Gathering) Sessions

WorldShare Product areas:

• Acquisitions Nov 8 | Feb 7 @ 2pm ET

• Circulation Nov 8 | Feb 7 @ 2pm ET

• Collection Manager Nov 14 | Feb 13 @2:30 ET

• Discovery Nov 15 | Feb 21 @11 am ET

• Interlibrary Loan Oct 25 | Feb 7 @1 pm ET

• License Manager Nov 8 | Feb 7 @ 2pm ET

• Record Manager Oct 12 | Jan 25 @ 2pm ET

• Reports & Analytics Oct 13 | Jan 12 @ 2pm ET

Product Insight (Gathering) Sessions: Next dates

In-person community events

First Global WMS Community and Users Group Meeting

Dublin, OH September 2016

User

Groups

Customer Days

Sommerfest 2016

Munich, Germany

WMS Community and Users Group Meeting

Melbourne, Australia, 2015

Dutch Contact Day, 2015

Connect. Library colleagues

& OCLC product teams

Collaborate. Workflows & Best Practices

Contribute. Ideas & Solutions

http://oc.lc/community

OCLC Community Center

Connect.Collaborate.Contribute.

Andrew K. PaceExecutive Director, WorldShare Community Development

pacea@oclc.org

CommunityPM@oclc.org

@andrewkpace