onboarding best practice
Post on 22-Jan-2018
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Onboardingbest pract ices
Twitter: andrewsmyk
Andrew Smykprogram coord ina to r
ux des igner
Twitter: andrewsmyk
user expectations
Don’t expect mastery
microcopy
It begins with Log Ins
Log In vs Login
Not Loggins
Log In vs Registration
Sign In vs Sign Up
avoid usernames
email address
phone number
Third Party Login
Logical asks
Avoid surprises
Password hints
Retrieve password
Retrieve over reset
Show password
Warn i f Cap Locks
Password variants
Your new password must:
Contain letters, digits and special characters.
A plot.
A protagonist with good character development.
A twist and a happy ending.
Remove CAPTCHA
38% fail on first attempt
Failure rate escalation
Lost conversions
Progressive
Disclosure
Don’t rush completion
Create a flow
Acknowledge the user
Limit confirmations
Avoid last click analytics
Extend to the many
Design with (good) data
Thanks!
Twitter: andrewsmyk
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