opm’s leadership webinar series...inclusive leadership in a virtual landscape presented by maria...

OPM’s Leadership Webinar SeriesInclusive Leadership in a Virtual Landscape

Presented by Maria Morukian

Faculty, Center for Leadership Development

9/3/2020 1

Center for Leadership DevelopmentDeveloping Visionary Leaders to Transform Government

LEADERSHIP.OPM.GOV | CLDConnect@opm.gov | 888-676-8001

O P M H R S O L U T I O N Sby government, for government

HR Solutions | 1900 E Street NW Washington, DC 20415 | www.opm.gov/HRS | 202-606-8001

President’s Management AgendaKey Driver of TransformationPeople – Workforce for the 21st Century

OPM Strategic Plan Initiatives• Improve integration and communication of

OPM services to Federal agencies • Optimize Agency Performance

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Strategic Alignment

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Norms

• Have access to chat box and be ready to type.• Avoid possible disruptions for others by refraining

from taking other calls or participating in other work activities.

• Participate actively with full presence.• Ask for what you need (on chat).

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About Maria Morukian

• CLD Faculty since 2016• Facilitator and coach• Held leadership positions

with Management Concepts, State Department, and National MultiCultural Institute

• Faculty at American University

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What we will cover today

• The importance of fostering inclusive teams • How implicit biases influence perceptions and

behaviors in the workplace• Micro-expressions and their impact on our team

dynamics• Strategies to build inclusive teams in a virtual

environment

Chat Question

What are some examples of inclusive behaviors on a team?

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Diverse and Inclusive Teams…

• Have higher levels of performance• Engage in better problem solving• Are more innovative and creative• Attract and retain top talent

Biases Impact Our Perceptions

Who is like me?

Whom do I trust (or distrust)?

Who is more dependable?

Who is a leader?

Who is credible?

Bias in Action: Example 1

Confident, Dependable,

Analytical

Organized, Enthusiastic

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Bias in Action: Example 2

Marianne DaShawn

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Bias in Action

In 2016, the USDA used blind applications for SES positions and increased the number of women and people of color by 50% in 6 months.

Stereotypes Erode Teams

Want a trophy, Kid? #okboomer

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Relationships are comprised of Micro-Expressions

Micro-expressions are subtle, often unintentional or unconscious behaviors that add up to have lasting positive or negative impacts.

Micro-Affirmations

• Encouragement• Smiles, eye contact• Benefit of the doubt• Helpful feedback• Sponsorship and mentoring

Micro-Inequities or Micro-Aggressions

• Frequently interrupting• Discrediting or diminishing

contributions• Consistently forgetting or mispronouncing names• Harsher criticism of work

Scenario 1

Lacey is on a conference call and her coworker Josh mentions in an offhand comment an upcoming assignment their supervisor asked him to take the lead on. Others on the call seem to be familiar with the assignment, but this is the first Lacey has heard of it.

Scenario 2

Jacob has never worked remotely before this and is frustrated with his team. He finds himself constantly being interrupted by other team members who don’t seem to even acknowledge his presence. Jacob’s been partnered on a new project with a coworker, Eliza. Eliza is slow to respond to his emails to meet, is late to their meeting, and exhales her breath when Jacob asks questions.

Building Inclusive Virtual Settings

Who gets credit?

How and with whom is info

shared?

Who’s on the invite

list?Who gets “air

time”?

When and how are decisions

made?

Feedback

• What is one thing you can take away from today’s webinar?

• Are you interested in going deeper and learning more about this topic?

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OPM HR SOLUTIONS

Center for Leadership Development

Open enrollment courses & certificate

programs for leadership and

professionaldevelopment

Virtual learning ecosystems

to support the human capital lifecycle

throughout government

Development programs Fellowship programs Certification programs Customizedfocused on building to recruit and built specifically for development

decision-making develop leadership government skills for program solutions to skills through skills for highly- various professions, meet agency-specific

human-centered qualified talent for such as the Federal HR needsdesign and process Federal agencies Institute

improvement

>> LEADERSHIP.OPM.GOV >> CLDConnect@OPM.gov

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OPM’s Course OfferingsPresented by

OPM HR SolutionsCenter for Leadership Development

LEARN MORE ABOUT OUR COURSES

Scan me!

http://go.usa.gov/xfHdQ

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Webinar Survey

https://www.research.net/r/cldwebinars2020

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Thank you for your participationand service to our nation!

Presented by Maria MorukianFaculty, Center for Leadership Development

Maria.morukian@opm.gov

Center for Leadership DevelopmentDeveloping Visionary Leaders to Transform Government

LEADERSHIP.OPM.GOV | CLDConnect@opm.gov | 888-676-8001

O P M H R S O L U T I O N Sby government, for government

HR Solutions | 1900 E Street NW Washington, DC 20415 | www.opm.gov/HRS | 202-606-8001