orange genie group - culture

Orange GenieOrange Genie

Living our cultureto inspire and delight

our customers

What is culture?What is culture?

A set of shared beliefs,

values and practices

Why work on culture?Why work on culture?We believe there’s a virtuous circle

we employ a team of like minded peoplelike minded peopleand

we all pull in the same directionsame directionand

we have a common causecommon cause

We believe we can We believe we can become a great company become a great company

when…when…

recruiting the right people

we have a we have a common causecommon cause

recruiting the right people

we aspire to improve the lives,

recruiting the right people

the opportunities and well-being of

recruiting the right people

freelancers andprofessional contractors

recruiting the right people

we are all moving in we are all moving in the same directionthe same direction

recruiting the right people

we are passionate about operational excellence,

recruiting the right people

continuously improving our customers’ experiences,

recruiting the right people

and building our reputation as

recruiting the right people

the best contractor management company

in the uk

recruiting the right people

and we only recruit and we only recruit like minded peoplelike minded people

recruiting the right people

our people love working together as a team

recruiting the right people

to deliver great customer experiences

Having Orange Genie to process my payments has been a great benefit to me and all the staff are always helpful. I have never come across such good customer service.

Gavin B

Thanks for coming to see us, we were impressed with your honesty and integrity as an organisation, I have to tell you that one of the last people we saw mentioned that your organisation had gained itself an extremely good reputation in the market place, that’s great coming from a competitor! Julie C – Recruitment Agency

Thank you for your help this year, a few of us were just mentioning how great you've been as a company.

Morgan C

I’m constantly raving about Orange Genie to friends and colleagues and this is exactly why. Your service is phenomenal.

Brooke H

recruiting the right people

we only recruit the best people, and

recruiting the right people

they have to share our beliefs,

values and practices

recruiting the right people

There are 5 fundamental There are 5 fundamental principles driving usprinciples driving us

fundamental principles

1. Equality;

all staff have equal status

fundamental principles

1. Equality;

we don’t manage by command and control

fundamental principles

1. Equality; staff are empowered and trusted to make decisions

fundamental principles

1. Equality;

and everyone is treated with equal respect

fundamental principles

2. Teamwork;

we trust and support our team-mates

fundamental principles

2. Teamwork;

we achieve more working together as one team

fundamental principles

2. Teamwork;2. Teamwork;

fundamental principles

Increases Efficiency Improves Performance

Encourages Collaboration Develops Trust

Reduces Stress Encourages Innovation

Improves Service

3. No Blame Culture;

Everyday we try to improve our systems, processes and service levels

fundamental principles

3. No Blame Culture;

we encourage innovation and improvement

fundamental principles

3. No Blame Culture;

we benchmark ourselves against best practice in other industries fundamental principles

3. No Blame Culture;

we try new ways of working to constantly improve value to our customers

fundamental principles

3. No Blame Culture;

we accept errors happen, when we find them we correct them

fundamental principles

3. No Blame Culture;

and we never repeat them because we are a learning company

fundamental principles

3. No Blame Culture; Effective Implementation of Kaizan

fundamental principles

Continuous improvement

Recognise the bigger pictureadd more value to our customers

Consider and improve the processnot the end result in isolation

Create a positive learning environment

4. Long Term Commitment;

we invest in developing our people

fundamental principles

4. Long Term Commitment;

our aim is to build a loyal workforce

fundamental principles

4. Long Term Commitment;

their knowledge and experience isn’t shown on our balance sheet

fundamental principles

4. Long Term Commitment;

the effect is seen every time we deliver great customer experiences

fundamental principles

5. Work/Life Balance;

we work to enjoy our lives not the other way around

fundamental principles

5. Work/Life Balance;

we are passionate about our work, we’re proud of what we’ve achieved

fundamental principles

5. Work/Life Balance;

we arrive happy, we leave happy, what a great life!

fundamental principles

There are 6 aspects There are 6 aspects underpinning our culture underpinning our culture

1.Customer

Delight

5.Competencies

6.BrandValues

4.Winning

Behaviours

3.Corporate

Values

2.Vision

1. Customer Delight1. Customer Delight

Our business model is simple

customer delight

customer delight

Our growth is based on listening and understanding

our customers’ needs

customer delight

we surprise our customers by constantly exceeding

their expectations

customer delight

we deliver a service so good our customers recommend

us to colleagues, friends and family

customer delight

we believe this creates positive reactions and

experiences

customer delight

positive reactions lead torecommendations

customer delight

over 95% of our new business is the result of a positive recommendation

customer delight

2. Vision 2. Vision

We believe people are our most important asset

vision

that’s why we invest in nurturing, training and developing our staff

vision

vision

““To nurture a team of To nurture a team of ambitious, disciplined and ambitious, disciplined and

inspiring people,…inspiring people,…

vision

Our Vision

……dedicated to becoming dedicated to becoming the leading contractor the leading contractor

management company in management company in the UK,…the UK,…

vision

Our Vision

……and sharing in its and sharing in its continuing success”continuing success”

vision

Our Vision

3. Corporate Values 3. Corporate Values

Our values

People

Customers

Awareness

Innovationcorporate values

People

Customers

Awareness

Innovation

corporate values

4. Winning Behaviours 4. Winning Behaviours

Thinking

Developing

Inspiring

Achieving

5. Competencies5. Competencies

Personal

Interpersonal

Reasoning

Business

6. Brand Values 6. Brand Values

Knowledgeable

Honest

Transparent

Accurate

Welcoming

some people just don’t fit!