outbound call script

Outbound call Scripts

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Normal call

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Consultant

Advertiser

Hi, May I speak with “John” please?

Yes this is john (Advertiser’s name).

Live transfers - 1

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ConsultantHi, John (Advertiser’s name) my name is Seth (Consultant) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website?

Yes

Advertiser

Live transfers - 1

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Consultant

Great I will be glad to help you with the installation. So, do you make changes to your website or somebody else does it for you?

I make the changes.

Advertiser

Live transfers - 1

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Consultant

Is this the right time for us to go over the details and make changes on your website?

Yes

Advertiser

Consultant: Proceed with the installation.Post Installation is completed

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Consultant

Advertiser

Is there anything else I can help you with?

No

Live transfers - 1

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Consultant

Advertiser

Yes, John do you make changes to your website or somebody else does it for you

I make the changes.

Live transfers - 1

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Consultant

Advertiser

Is this the right time for us to go over the details and make changes on your website?

Yes

Voicemail

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Consultant

Gate keeper

Hi, May I speak with “John” please?

John is not in the office right now would you like to leave a message. (Gate keeper transfers the call to the advertiser’s voice mail).

Hi, This message is for John (Advertiser’s name) my name is Seth (consultant’s name) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website. I would request you to give me a ring back on 1800-993-3483, I assure you the entire process will be short and will prove beneficial. Thank you and have a nice day.

Advertiser Busy

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Consultant

Advertiser

Hi, May I speak with “John” please?

Yes this is john (Advertiser’s name).

Live transfers - 2

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ConsultantHi, John (Advertiser’s name) my name is Seth (Consultant) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website?

Yes but I am really busy right now can we do this some other time?

Advertiser

Live transfers - 2

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Consultant

I am sorry to have caught you at the wrong time is there a possibility that we can have an appointment set up for later today or maybe tomorrow?

Can we do it tomorrow at 11:00 AM CST?

Advertiser

Live transfers - 2

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Consultant

Great I will give you a ring back tomorrow at 11:00 AM CST, let me also confirm the phone no.123-123-1234

yes you can call me on that no.

Advertiser

I will call you tomorrow than, Thank you for your time and have a nice day.

Webmaster makes the changes

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Consultant

Hi, May I speak with “John” please?

Yes this is john (Advertiser’s name).

Advertiser

Webmaster makes the changes

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Consultant Hi, John (Advertiser’s name) my name is Seth (Consultant) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website?

Yes

Advertiser

Webmaster makes the changes

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ConsultantGreat I will be glad to help you with the installation. So, do you make changes to your website or somebody else does it for you?

I have a webmaster

Advertiser

Webmaster makes the changes

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Consultant

Could you help me with the contact details of the webmaster? We could contact him directly and have the installation done for

sure

Advertiser

Note: If the advertiser is unable to do that send an e-mail to the webmaster marking the advertiser on it and also mention the reason for call.

Thank you and post installation we will intimate you about the same. Thank you for your time and have a nice day.