overview electronic services september 24, 2003 bernard arseneau director, electronic services...

Overview Electronic Services

September 24, 2003

Bernard ArseneauDirector, Electronic Services Division

Standard Offerings

Request for Service Payment Taking Product Sales Service Packaging e-Forms Citizen Engagement Online Submission

www.snb.ca

Results

On behalf of 9 Provincial Departments

and 39 Municipalities...75+ products and services200+ forms13 service packages 3 citizen engagement initiatives

ServicesFor

Individuals

Individual Services

PDF Forms 200+ forms 37,000 downloads / month

Links to Acts, Regulations, Information MV Renewal (3 - 4,000 per month) Driver Renewal

certain conditions apply

Individual Services (con’t) Government Directory

search names, Departments, mandates, org chartsphone numbers, e-mail addresses

Municipalities (41)paymentsformscitizen engagement initiatives

Change of AddressMedicare, P-Tax, MVR, DL, parking placards

Business Services

Business Services

Corporate Affairs Registry Business Registry Auto Dealer Vehicle Registration Trucking and Transport Land and Property

User

Assessment Data

Property MapData

Parcel Data

Real Property InformationInternet Service

UserUser User

Real Property Information Internet Service - 1996

Real Property Information

Intrernet Service

$0.00

$10,000.00

$20,000.00

$30,000.00

$40,000.00

$50,000.00

$60,000.00

$70,000.00

$80,000.00

1996

08

1996

11

1997

02

1997

05

1997

08

1997

11

1998

02

1998

05

1998

08

1998

11

1999

02

1999

05

1999

08

1999

11

2000

02

2000

05

2000

08

2000

11

2001

02

2001

05

2001

08

2001

11

2002

02

2002

05

2002

08

2002

11

2003

02

2003

05

2003

08

CRO revenue comparision

$-

$5,000

$10,000

$15,000

$20,000

$25,000

$30,000

$35,000

$40,000

Apr-03

May-03

Jun-03

Jul-03

Aug-03

Sep-03

Oct-03

Nov-03

Dec-03

Jan-04

Feb-04

Mar-04

02-03 fiscal

03-04 fiscal

Partners

CARIS - Land Registry

Unisys - Personal Property Registry

CGI, e-government, gbiz

Lessons Learned

Design around the needs to citizens & businesses

Executive support Stakeholder support Strong ownership Communication Implementation